Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 2,386 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 29th July 2025

Anonymous

Purple Parking 2 star review on 28th July 2025

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Car was returned in same condition as left. I will not use again - the official Heathrow parking is more expensive but way less hassle, and you know exactly where your vehicle will be during your trip away.”

Helpful Report

Posted 2 months ago

“Purple parking made me anxious whether I was going to find a parking space which I’d paid for. Eventually found one in overspill area. Not enough buses on. Pick up and return at the car park instead of using one bus for pick ups and one for return. Chaotic time bus full people standing, difficulty being able to retrieve suitcases. A better system needs to be introduced, with regards to Health and Safety of the passengers.”

Helpful Report

Posted 2 months ago

“A lot better this time as your staff were good on my outward trip. Waited quite a time in my return as no one picked up the phone for 15 minutes and therefore had to wait some time for the car”

Helpful Report

Posted 2 months ago

“Once we found you at Gatwick South, the service was great. Finding you was an issue, as there is another (separate) purple parking in the first short stay car park - we entered there by mistake and their ANPR accepted us ... and then we were shouted at for being in the wrong place and threatened with a £60 fine. Please make it clear on your instructions that your entry is in the ORANGE car park on Level 1. Some signage at the entrance to the Orange car park would help too.”

Helpful Report

Posted 2 months ago

“Car drop off and storage was good but they gave our keys to another person and we had to run after her to get them back”

Helpful Report

Posted 2 months ago

“The hotel and parking worked very well and went smoothly with a pleasant room . The transfer to terminal 3 went well for our flight out. Unfortunately the return transfer was not good. The information on the transfer ticket was incorrect and we had a lot of problems trying to find our driver to pick us up from terminal 3”

Helpful Report

Posted 2 months ago

“The park and ride was ok but it did not make anyone happy, going to the airport but the return Pick up in the early hours of the 18/05/25 was shocking. Mini buses only taking half the capacity No help loading cases Then driver leaving people trying to get on bus while struggling to bring cases on because no room in the hold We had a half coach with seats for about 40 and he took half the capacity because he didn’t open all the suitcase doors got us to load the cases so people were left behind. Just laziness and very unprofessional. Would not use this service again”

Helpful Report

Posted 2 months ago

“Easy to get through the gates, plenty of spaces, bus going out was prompt and quick. However, bus coming home took 25 minutes to the car and then drove through all the car parks to get to ours. Wouldn't book long stay again with small children.”

Helpful Report

Posted 2 months ago

“Great service. But grumpy bus driver. Kinda rude. 😒”

Helpful Report

Posted 2 months ago

“Car drop off and pick up were fine. We flew out of terminal 5 but returned to terminal 4 and tried to contact them to ask how to get to terminal 2, 3 or 5 as they dont pick up at terminal 4. No one answered so we texted and they replied telling us the bus stops for 2,3 and 5. Asked airport staff and third person knew about the free shuttle. Still ended up walking a long distance with our cases.”

Helpful Report

Posted 2 months ago

“Kept my car safe however on return unhappy I had to wait longer before my car was brought to me”

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Posted 2 months ago

“Great price. Further away from airport than I realised and time it took to check in and actually get to airport significantly longer than expected. Sat in bus for almost 15 mins before it departed.”

Helpful Report

Posted 2 months ago

“bus was fine but journey to airport was longer than 6 minutes as the bus stop everywhere and at other car parks”

Helpful Report

Posted 2 months ago

“Took 10mins on the phone to get through to operator when collecting the car on arrival and then another 25mins for car to arrive, so not as advertised. They left drivers seat heating on full - amusing for them perhaps as it was warm outside.”

Helpful Report

Posted 2 months ago

“Car was returned dirty from where it had been parked. Tree sap, bird poo and dirt left on the car. When I booked this, I asked straight away and was told they would happily return the car to us at another Terminal (as the return leg was to a different part of the airport) if we just let them know on the phone when we land. Nearer the time, we were told we had to pay £20 extra for this to be done. It was too late to arrange alternative parking but we could have got parking a lot cheaper at our time if booking if this extra charge was advised at the time!”

Helpful Report

Posted 2 months ago

“Basically good but needs to have a bit more to find car than zone A or B. Would need to count rows and position of car along the row next time. Plus someone looked as though they had pushed luggage between our car and scratched it. As no walkways through to next rows”

Helpful Report

Posted 2 months ago

“The parking spot is very well situated, I just wish the confirmation email made it clearer how to get there. When you use the what 3 words, there was no signage making it clear that Purple Parking was on site. Worse, there's a different Purple Parking 10 minutes away to add to the confusion. Finally, when I got my car back my seat/mirrors adjustments were all changed! A bit annoying that.”

Helpful Report

Posted 3 months ago

“They didnt. Whereas outbound worked as it should, return into Terminal 2 DID NOT! Purple Parking may say they serve terminals 2/3/5 but in reality the focus is 3 & 5. Terminal 2 consistently gets overlooked. I had to phone twice, other customers tried but just got the answer service. One Purple Parking bus just drove right paste bus stop 17 and ignored the people waiting. Purple Parking MUST do better and insure every bus stops at T2 without fail.”

Helpful Report

Posted 3 months ago

“Great drop off, nice and easy. However on return even though I had filled the landing time out as there was a flight number available I had to wait 30mins for my car. Chap on the phone was rude and blamed me myself.”

Helpful Report

Posted 3 months ago

“I think this is a great service. Drop off and pick up is super convenient and the price is good. HOWEVER, it's mad hard to find the drop-off location first time. It's not sign posted well enough and/or there aren't enough instructions in the confirmation email. It took me 3 attempts to find the drop-off location: probably this is 60% my fault as it was early in the morning but you guys could really make this easier. Thanks again.”

Helpful Report

Posted 3 months ago

Purple Parking is rated 4.5 based on 2,386 reviews