Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,991 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experiences with Purple Parking have generally been good. The booking is simple and drop off is easy. Maybe I’ve been really unlucky, but for my last 3 bookings I’ve had to wait almost 30 minutes to be dropped off at the airport and a similar length of time to be picked up. It would be great if they’d add an extra bus in the hourly schedule. The buses are almost always packed solid, so it’s not like there’s no demand.”

Helpful Report

Posted 6 months ago

“For a three day long weekend the price was very reasonable but the service is let down by the bus pick up. We waited for 10 min at the T2 stop...... but then went to T3 and then........ TERMINAL 5 before returning to the car park. We were on the bus for nearly half an hour....! A cheap service, but at the cost of insufficient buses,”

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Posted 6 months ago

“Nice people, professional, helpful. However bus that turned up after 15min wait full because it was only half size so had to wait again for another. It was similarly driver/bus disorganisation on way out, making it feel too expensive at £180 for 17 days”

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Posted 6 months ago

“I have used Purple Parking several times and always be happy with the service. This time when arriving at the airport at 4.00am the barrier did`nt lift. I called the attendant who said my reg did`nt match my booking. It had my old vehicle reg I sold 7 years ago. I parked at Purple Parking Gatwick earlier this year in this car with no problem. I was made to take a ticket to enter. I rang Purple Parking whilst away and It was all sorted out I did`nt have to pay twice. I will use Purple Parking again.”

Helpful Report

Posted 6 months ago

“Usually very good service however this time the barriers didn't automatically raise either at departure or arrival. The assistant did help us but its unnerving when you have to ask for help. No reason was given as to why the automatic number plate reading didnt work.”

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Posted 6 months ago

“Manchester off-site parking. Drop off/Pick up very good. We parked 4 weeks so nice to see Car turned over & ready to leave. Disappointed to get Home & discover the bonnet release button snapped & hung back in place. It is a fragile part that has previously needed replacing but feel we should have been told about it.”

Helpful Report

Posted 6 months ago

“Unfortunately I had to wait more than 40mins for bus to arrive at T5 on an extremely cold evening. One bus was full which is unacceptable based on them knowing how many people are due back to collect cars at pre-planned times. Not helped by a competitor having 4 buses during same period. When I called any of the phone numbers to find out what was going on it was a recorded message.”

Helpful Report

Posted 6 months ago

“Service on arrival OK. However, had to wait 25 mins for the car on return despite having called when cases were collected as per instructions”

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Posted 6 months ago

“the barcode didn't work, but all fine on the intercom”

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Posted 6 months ago

“I was disappointed to be kept 15- 20 minutes waiting for the car.”

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Posted 6 months ago

“Apart from my error in going to level 1 first I was happy with the service. Lets hope the repayment of the additional parking fees due to a plane cancellation is not a problem”

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Posted 6 months ago

“very good going out long wait and trip to T5 on return ???? 50minutes back to car”

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Posted 6 months ago

“Parking was ok, but no signs to let us know we we’re actually in Purple Parking, not one sign to even show we were even in the correct long stay car Park, which would have been very helpful at 3.30 am”

Helpful Report

Posted 6 months ago

Purple Parking is rated 4.5 based on 1,991 reviews