Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 1,979 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed more clear signs for long stay jet parks ,got on wrong bus even asking driver on a jet parks bus As for hotel booked by yourselves well that was disgusting the whole place Needed a good clean, the bedding was the worst ever dirty”

Helpful Report

Posted 1 week ago

“We have used Purple Parking at Heathrow many times. However on leaving, we spoke to a driver who had significant damage to their car's undercarriage and after driving off site we spotting a chip in our windscreen that certainly wasn't there when we left the car. This makes it difficult to consider using them again.”

Helpful Report

Posted 1 week ago

“The postcode took us to the airport and were charged an extra &7.00 through express drop off. Also the barrier came down on the car as I was going through so it didn’t recognise my number plate. All in all not impressed!”

Helpful Report

Posted 2 weeks ago

“I have not used Purple Parking at LHR for many years due to long wait times for return of my vehicle and poor staff attitude. Nothing seems to have changed. Whilst I accept that drivers seat position may need to be adjusted, I do not appreciate SatNav etc being played with in the 0.5 mile journey to the storage site. I am a regular business traveler through LHR and will not be using again unless there are no other options.”

Helpful Report

Posted 2 weeks ago

“Poorly signed posted. Bus to the airport was overcrowded. Had to wait over 20 mins for pick up. Gatwick parking miles better than Heathrow I’m afraid !!”

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Posted 2 weeks ago

“The barrier didn't go up. So I had to pay £139/50 pence . I am trying to find out how to get a refund. This is the first bad experience. We have used the company four times before.Gatwick ; Bristol, Bournemouth. Would like some help sorting it out. Sincerely P Maye.”

Helpful Report

Posted 2 weeks ago

“Was not informed that the shuttle bus does not go to terminal 4 so both pick up and drop off we had to be dropped off at terminal 2 and then get the train to terminal 4 and the same for the return and then the shuttle bus continues round to terminal 5 to pick up passengers so the whole process took an additional 1 hour each way which is unacceptable so won’t be booking again”

Helpful Report

Posted 3 weeks ago

“Gate wouldn’t open on entry or on our arrival home”

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Posted 3 weeks ago

“Simple to use But had a problem abroad still here and they are telling me I have to pay an additional £67 a day. Life threatening here so had to stay I’m not sure how long I need to stay but probably never use again unless something can be sorted Would like to use again but we will see !!”

Helpful Report

Posted 4 weeks ago

“The bus was waiting but there was a queue of people, saying it was full. A staff member rearranged the luggage storage and advised people to get on, as the next bus was going to be very long time. I had no luggage, but was last on. I stood 2 feet away from the front windscreen. Potential for serious injury. Just not good enough. On arrival at terminal 5, a customer who had been waiting for the bus, complained that he'd been waiting 40 minutes to pick up and return to the car park.”

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Posted 1 month ago

“Drop off and collection process was great. The only problem was the car wash. It was such a bad job. The car had muddy smears and dirty streaks all over it. It was a complete waste of money.”

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Posted 1 month ago

“The parking entry and exit are good, but the bus service is soooo slow. 25min waiting unacceptable. Not enough of them - cost cutting obviously! Not the same since they changed from the smaller, more often mini buses and luggage trailers. Now thinking of looking elsewhere.”

Helpful Report

Posted 1 month ago

“Came back to a car with a completely flat battery. My car is a Hybrid less than 3 years old with 16000 miles on the clock. The battery doesnt just go flat in the space of 4 days. I put this down to the care of the vehicle at Maple Parking. The only saving grace was that they have the appropriate jump start for Hybrid cars. This is the first time I have had a problem. Strangely enough, my car has been fine since I got home.....”

Helpful Report

Posted 1 month ago

“Your instructions to find the M&G drop off point and your signage are both completely non existent. Both cars in our party had a complete nightmare. Why is there no signage? Why doesn’t the booking email tell you exactly where to go? The check in desk is tiny and we just wouldn’t have found it without the LHR attendant showing us where to go.”

Helpful Report

Posted 1 month ago

“All good except they wrote on the windscreen with chalk and was difficult to remove it. Also £2 was missing from the car. Not huge amount of money but if they steal couple pounds from every car that could add up.”

Helpful Report

Posted 1 month ago

“Everything was great EXCEPT I parked my car at Birmingham Airport for 3 nights & returned to have the grill stolen from the front bumper of my car! The company refused to take any responbility. Very disappointing. I would rather take a taxi next time to avoid theft of parts of my vehicle. Don't know how this could happen as the car park is manned & barriered, but regardless the company was not forthcoming in terms of my complaint.”

Helpful Report

Posted 1 month ago

“PLEASE do not reverse park my car in to the bay. I need to load luggage in to my vehicle and therefore require access to the boot.”

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Posted 2 months ago

“This review is about the Silver Zone Parking at Bristol Airport. They lost our car and had to spend time finding it as the person putting the car into a spot had failed to fill in the parking space. It was found eventually but a PITA waiting for them to find it. Purple Parking acted as the booking agent - but the review is about Silver Zone Parking at Bristol Airport”

Helpful Report

Posted 2 months ago

“Seamless experience at drop off and collection, but not happy with the £14.99 valet I additionally booked. The inside hadn’t been vacuumed, and outside was dripping wet - which then went on to dry in dusty streaks. So had to wash it again when I got home.”

Helpful Report

Posted 2 months ago

“A member of staff left the driver's door not properly shut and unlocked. This resulted in the power being left on (the car is electric) which partially drained the traction battery. I had to contact head office twice by on-line chat to request that a call be made to the park and that the door be closed and locked. The park appears to have no public telephone number. After recovering the car I had to charge it in order to get home. Not impressed! Against this the bus driver on the return journey was great - cheerful and helpful.”

Helpful Report

Posted 2 months ago

Purple Parking is rated 4.5 based on 1,979 reviews