Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

Write Your review

Tell us how Purple Parking made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purple Parking 1 star review on 7th September 2025

Anonymous

Purple Parking 2 star review on 2nd September 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Coaches overloaded; people left at terminals; attitude of reception. Apparently, the coach service is complimentary and you don't have to take it and it is not guaranteed! Why book purple parking then for off-site parking services?”

Helpful Report

Posted 2 days ago

“On my return to Manchester airport my car wasn't waiting for me. Instead I had to wait 10 minutes for it to arrive. But more seriously, the next day I noticed that my cache of spare change had disappeared. It was probably about £8 in coins, all gone. I know I can't prove anything, and I shouldn't have left even a small amount of cash in the car, but it does reflect very badly on your company.”

Helpful Report

Posted 4 days ago

“Hard to found place , not advertised anywhere on the way . Google point from the link is completely in different place . Had to pay extra 11£ to get out from the car park and drive around again. Very disappointed.”

Helpful Report

Posted 1 week ago

“Good service from bus and staff however this is the second time we’ve used purple at Gatwick and both times now, our car has been covered in some sort of muck which is extremely difficult to clean off & have to pay to get it cleaned off. For this reason, it will unfortunately be the last time we use this service and will be going elsewhere. (Unfortunately the photos don’t do it justice of how much it was covered)”

Helpful Report

Posted 1 week ago

“We followed Maple valet parking Birmingham airport to the letter, on arrival absolute chaos with lots of customers waiting for attendant to take car keys and give a receipt. On return our flight was delayed by an hour, as instructed by Maple parking we phoned them once we had picked up our luggage. We made our way to the valet parking area looking for our car to be told it hadn’t been returned, luckily it wasn’t raining as there was no shelter.”

Helpful Report

Posted 2 weeks ago

“Good service on the way out but 35 minutes wait on return.”

Helpful Report

Posted 3 weeks ago

“On time, efficient but honestly my car was converted in dust that it was difficult to see what colour it was. You need to clean the car if it’s such a state.”

Helpful Report

Posted 1 month ago

“There is a new chip on my windscreen which was not there before I am not sure how to raise the complaint”

Helpful Report

Posted 1 month ago

“We had two rude drivers, and a long wait for pickup at the end of the trip”

Helpful Report

Posted 1 month ago

“The car was checking by camera on entering but on exit the barrier was up and the cameras did not scan the car for damage. On getting home I found a fresh new door ding on the passenger side that wasn't the there before. I can't prove they did it it I know I didn't. Shame their cameras were off that day.”

Helpful Report

Posted 1 month ago

“Parking booking dates were incorrectly passed through to the outsourced Maple Parking so when I arrived back for meet and greet parking, Maple thought I had another week of parking before my return business trip. I only paid for 3 days and they thought I was away for 10 days. So my car took over an hour to appear at my meet and greet. Bad experience.”

Helpful Report

Posted 1 month ago

“I have used Purple Parking for 14 years (excepting 2020/21) and have never before had any issues. However I parked there twice this year (2025), on the first occasion my car was returned covered in spots of a sticky brown substance which required two hot washes and a lot of elbow grease to remove from paintwork and glass. On the second occasion I returned to find the front bumper had been scuffed. On reporting this damage to the reception office a member of staff came out to the car with a bottle of T-cut and very fortunately was able to polish out the scratches. However this was not a very pleasant welcome back from our holiday. Purple Parking need to remind their drivers to take more care of their customers cars or they will rapidly lose business.”

Purple Parking 2 star review on 29th July 2025

Helpful Report

Posted 1 month ago

“Check in and check out went well. Bad point was we got back to our car and found the interior sunglass holder had been snapped off/ broken in the car!!”

Helpful Report

Posted 1 month ago

“I have booked meet & greet through Purple Parking regularly in recent years and never had any problems, but the last two occasions, Heathrow & now at Luton my car has been returned damaged. At Heathrow the front nearside wheel was curbed but accepted that this can happen, however at Luton, the car was only parked for 24 hours, and in that time someone has attempted to wipe the boot of the vehicle before returning it which has resulted in multiple scratches to the boot. A damage claim is in process.”

Purple Parking 2 star review on 28th July 2025

Helpful Report

Posted 1 month ago

“Real shame that the transfer busses now do the full round trip of all the terminals, likely as a cost saving effort at the expense of customers time - makes for a very long transfer time. In the past there used to be separate buses did T1-3 and T4/5. Please bring that back”

Helpful Report

Posted 1 month ago

“Well you didn’t make me happy, our flight was delayed, that I know isn’t your fault however we waited 35 minutes for your bus to collect us at the collection point outside the airport, every carrier except purple parking turned up, just a thought if the flight was late don’t you think you would know and have a bus waiting? Because you are happy to charge me late Collections fees if needed.”

Helpful Report

Posted 1 month ago

“When we arrived at our 4am slot there was no one there,so had to wait around, when the guy turned up he was on his own as the other guy was doing a meet and greet,we did not get to the airport till 4.45 and our flight was 6.30,dropped off in the car park so they did not have to pay the fees, we had to walk with our luggage across the car park to get to the airport, I feel there was not enough staff on and we could have parked closer to the airport”

Helpful Report

Posted 2 months ago

“Parking at East Midlands Airport, the car park was advertised as being a 5 to 7 minute walk to The terminus, well it’s quite a bit longer than that !”

Helpful Report

Posted 2 months ago

“Zero signage to tell first time users where to go - its all signed NCP. Very frustrating when in a rush. had to wait over an hour in the baking sun to get my car back despite calling it in on retrieval of my bags as instructed. There are no waiting facilities. On a plus note the attendants were all very polite.”

Helpful Report

Posted 2 months ago

“Very busy at Bristol Airport when we arrived in morning (30/6) and long queue snaking around outside of building (glad it wasn't raining!). First bus arrived quite quickly and queue moved correspondingly, but second bus took an age to arrive and when our part of the queue moved in order to board (from side of building), a third bus arrived and allowed people to join from the back of the queue. Consequently we only just managed to board either! On return last night you had 2 buses in but first bus waited whilst drivers chatting outside and then second bus appeared to leave empty, leaving us to be further filled up before departing. Not a great look or experience. Not sure what has gone wrong in year since last we used you at this airport?”

Helpful Report

Posted 2 months ago

Purple Parking is rated 4.5 based on 2,740 reviews