Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 2,374 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

Write Your review

Tell us how Purple Parking made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Purple Parking 2 star review on 29th July 2025

Anonymous

Purple Parking 2 star review on 28th July 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parking booking dates were incorrectly passed through to the outsourced Maple Parking so when I arrived back for meet and greet parking, Maple thought I had another week of parking before my return business trip. I only paid for 3 days and they thought I was away for 10 days. So my car took over an hour to appear at my meet and greet. Bad experience.”

Helpful Report

Posted 2 hours ago

“I have used Purple Parking for 14 years (excepting 2020/21) and have never before had any issues. However I parked there twice this year (2025), on the first occasion my car was returned covered in spots of a sticky brown substance which required two hot washes and a lot of elbow grease to remove from paintwork and glass. On the second occasion I returned to find the front bumper had been scuffed. On reporting this damage to the reception office a member of staff came out to the car with a bottle of T-cut and very fortunately was able to polish out the scratches. However this was not a very pleasant welcome back from our holiday. Purple Parking need to remind their drivers to take more care of their customers cars or they will rapidly lose business.”

Helpful Report

Posted 1 day ago

“Check in and check out went well. Bad point was we got back to our car and found the interior sunglass holder had been snapped off/ broken in the car!!”

Helpful Report

Posted 1 day ago

“I have booked meet & greet through Purple Parking regularly in recent years and never had any problems, but the last two occasions, Heathrow & now at Luton my car has been returned damaged. At Heathrow the front nearside wheel was curbed but accepted that this can happen, however at Luton, the car was only parked for 24 hours, and in that time someone has attempted to wipe the boot of the vehicle before returning it which has resulted in multiple scratches to the boot. A damage claim is in process.”

Helpful Report

Posted 2 days ago

“Real shame that the transfer busses now do the full round trip of all the terminals, likely as a cost saving effort at the expense of customers time - makes for a very long transfer time. In the past there used to be separate buses did T1-3 and T4/5. Please bring that back”

Helpful Report

Posted 5 days ago

“Well you didn’t make me happy, our flight was delayed, that I know isn’t your fault however we waited 35 minutes for your bus to collect us at the collection point outside the airport, every carrier except purple parking turned up, just a thought if the flight was late don’t you think you would know and have a bus waiting? Because you are happy to charge me late Collections fees if needed.”

Helpful Report

Posted 6 days ago

“When we arrived at our 4am slot there was no one there,so had to wait around, when the guy turned up he was on his own as the other guy was doing a meet and greet,we did not get to the airport till 4.45 and our flight was 6.30,dropped off in the car park so they did not have to pay the fees, we had to walk with our luggage across the car park to get to the airport, I feel there was not enough staff on and we could have parked closer to the airport”

Helpful Report

Posted 2 weeks ago

“Parking at East Midlands Airport, the car park was advertised as being a 5 to 7 minute walk to The terminus, well it’s quite a bit longer than that !”

Helpful Report

Posted 2 weeks ago

“Zero signage to tell first time users where to go - its all signed NCP. Very frustrating when in a rush. had to wait over an hour in the baking sun to get my car back despite calling it in on retrieval of my bags as instructed. There are no waiting facilities. On a plus note the attendants were all very polite.”

Helpful Report

Posted 2 weeks ago

“Very busy at Bristol Airport when we arrived in morning (30/6) and long queue snaking around outside of building (glad it wasn't raining!). First bus arrived quite quickly and queue moved correspondingly, but second bus took an age to arrive and when our part of the queue moved in order to board (from side of building), a third bus arrived and allowed people to join from the back of the queue. Consequently we only just managed to board either! On return last night you had 2 buses in but first bus waited whilst drivers chatting outside and then second bus appeared to leave empty, leaving us to be further filled up before departing. Not a great look or experience. Not sure what has gone wrong in year since last we used you at this airport?”

Helpful Report

Posted 3 weeks ago

“Booked hotel and parking at Heathrow. Pre bought shuttle bus ticket. Told at hotel shuttle-bus doesn’t go to terminal 4 despite stating at parking selection this was my terminal. Even if it had gone to terminal 4 shuttle bus was not running early in the morning. Cost me an additional £28 for taxi from Heathrow to parking on my return!”

Helpful Report

Posted 3 weeks ago

“Parking signs at the airport were almost non existent. We asked an airport worker where we needed to go and he directed us to the 3rd floor of the car park. We then discovered it was the wrong place. Still couldn’t see purple parking signs. Asked someone else and got to the correct floor. When we got to the men upstairs. They handed me my ticket back and ordered me to pay £20 at the machine for going to the wrong floor. No customer service skills at all. I’ve used purple parking for every holiday I’ve been on as an adult but this experience has put an end to it. I won’t be using the service again, sadly.”

Helpful Report

Posted 1 month ago

“First we got back to the car park and went to get the Key and we were told it was in row, we walked up and down that row 5 time and couldn’t find the car! We then found someone to help and he then thought we were stupid and walked up and down the same row pressing the key fob as if we didn’t know what the car looked like. We then went back to reception to get some one else too help and when we got back they had found the car in row A. The car was covered in sticky yellow blobs but by then we were fed up with the car park!”

Helpful Report

Posted 1 month ago

“The ticket would not allow me to leave the car park. A message on the machine said I was at the wrong car park. I had to get the attendant to message his assistant to get the barrier open. There are no area signs in the car park to remind anyone where they have left their car.”

Helpful Report

Posted 1 month ago

“Had trouble making the booking,had to have money back as went through as multiple bookings,thought we would be taking to the airport in a mini bus from 'imagine' car park but no! Meet and Greet that we had booked meant we had to pay extra if we wanted that!!!”

Helpful Report

Posted 1 month ago

“The check in and check out was an easy process and it was easy to travel to and from Gatwick using the bus transport. Unfortunately, when we arrived back from the airport, we found that our car was very dirty (possibly stored near a tree). There was also a 30 cm crack in the from passenger windscreen that (according to auto glass) would have been cause by a chip and due to the extreme hot weather, it would have spread out whilst the car was stationary.”

Helpful Report

Posted 1 month ago

“Postcode did not work almost parked in airport carpark as was panicking i would miss my flight. I suggest you give a full address.Finally someone helped me find it. Are you purple parking or something else? Very confusing. However did manage to get there and staff were helpful and friendly. They said people struggle with just a postcode. This is very stressful when you need to get somewhere!!!”

Helpful Report

Posted 1 month ago

“Pay for airport parking, the difference was only £30. Waited 20mins for the bus to leave from carpark to terminal, and then on the return journey waited over 20mins for bus to arrive, then a 35min journey back to parking..... too long..... you should make it clear that you also pick up from other terminals. Won't use again.”

Helpful Report

Posted 1 month ago

“Meet and Greet was very easy to use and the location to Gatwick North terminal was just a short walk. The return pick up was just as easy, however the car must of been parked in a field under a tree as the tyres and rims were muddy and bird droppings evident on the roof, windows and rear door.”

Helpful Report

Posted 1 month ago

“Needed more clear signs for long stay jet parks ,got on wrong bus even asking driver on a jet parks bus As for hotel booked by yourselves well that was disgusting the whole place Needed a good clean, the bedding was the worst ever dirty”

Helpful Report

Posted 1 month ago

Purple Parking is rated 4.5 based on 2,374 reviews