Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th September 2025

Anonymous

Purple Parking 2 star review on 2nd September 2025

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Purple Parking 2 star review on 23rd June 2025

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked hotel and parking at Heathrow. Pre bought shuttle bus ticket. Told at hotel shuttle-bus doesn’t go to terminal 4 despite stating at parking selection this was my terminal. Even if it had gone to terminal 4 shuttle bus was not running early in the morning. Cost me an additional £28 for taxi from Heathrow to parking on my return!”

Helpful Report

Posted 2 months ago

“Parking signs at the airport were almost non existent. We asked an airport worker where we needed to go and he directed us to the 3rd floor of the car park. We then discovered it was the wrong place. Still couldn’t see purple parking signs. Asked someone else and got to the correct floor. When we got to the men upstairs. They handed me my ticket back and ordered me to pay £20 at the machine for going to the wrong floor. No customer service skills at all. I’ve used purple parking for every holiday I’ve been on as an adult but this experience has put an end to it. I won’t be using the service again, sadly.”

Helpful Report

Posted 2 months ago

“First we got back to the car park and went to get the Key and we were told it was in row, we walked up and down that row 5 time and couldn’t find the car! We then found someone to help and he then thought we were stupid and walked up and down the same row pressing the key fob as if we didn’t know what the car looked like. We then went back to reception to get some one else too help and when we got back they had found the car in row A. The car was covered in sticky yellow blobs but by then we were fed up with the car park!”

Helpful Report

Posted 2 months ago

“The ticket would not allow me to leave the car park. A message on the machine said I was at the wrong car park. I had to get the attendant to message his assistant to get the barrier open. There are no area signs in the car park to remind anyone where they have left their car.”

Helpful Report

Posted 2 months ago

“Had trouble making the booking,had to have money back as went through as multiple bookings,thought we would be taking to the airport in a mini bus from 'imagine' car park but no! Meet and Greet that we had booked meant we had to pay extra if we wanted that!!!”

Helpful Report

Posted 2 months ago

“The check in and check out was an easy process and it was easy to travel to and from Gatwick using the bus transport. Unfortunately, when we arrived back from the airport, we found that our car was very dirty (possibly stored near a tree). There was also a 30 cm crack in the from passenger windscreen that (according to auto glass) would have been cause by a chip and due to the extreme hot weather, it would have spread out whilst the car was stationary.”

Helpful Report

Posted 2 months ago

“Postcode did not work almost parked in airport carpark as was panicking i would miss my flight. I suggest you give a full address.Finally someone helped me find it. Are you purple parking or something else? Very confusing. However did manage to get there and staff were helpful and friendly. They said people struggle with just a postcode. This is very stressful when you need to get somewhere!!!”

Helpful Report

Posted 2 months ago

“Pay for airport parking, the difference was only £30. Waited 20mins for the bus to leave from carpark to terminal, and then on the return journey waited over 20mins for bus to arrive, then a 35min journey back to parking..... too long..... you should make it clear that you also pick up from other terminals. Won't use again.”

Helpful Report

Posted 2 months ago

“Meet and Greet was very easy to use and the location to Gatwick North terminal was just a short walk. The return pick up was just as easy, however the car must of been parked in a field under a tree as the tyres and rims were muddy and bird droppings evident on the roof, windows and rear door.”

Helpful Report

Posted 3 months ago

“Needed more clear signs for long stay jet parks ,got on wrong bus even asking driver on a jet parks bus As for hotel booked by yourselves well that was disgusting the whole place Needed a good clean, the bedding was the worst ever dirty”

Helpful Report

Posted 3 months ago

“We have used Purple Parking at Heathrow many times. However on leaving, we spoke to a driver who had significant damage to their car's undercarriage and after driving off site we spotting a chip in our windscreen that certainly wasn't there when we left the car. This makes it difficult to consider using them again.”

Helpful Report

Posted 3 months ago

“The postcode took us to the airport and were charged an extra &7.00 through express drop off. Also the barrier came down on the car as I was going through so it didn’t recognise my number plate. All in all not impressed!”

Helpful Report

Posted 3 months ago

“I have not used Purple Parking at LHR for many years due to long wait times for return of my vehicle and poor staff attitude. Nothing seems to have changed. Whilst I accept that drivers seat position may need to be adjusted, I do not appreciate SatNav etc being played with in the 0.5 mile journey to the storage site. I am a regular business traveler through LHR and will not be using again unless there are no other options.”

Helpful Report

Posted 3 months ago

“Poorly signed posted. Bus to the airport was overcrowded. Had to wait over 20 mins for pick up. Gatwick parking miles better than Heathrow I’m afraid !!”

Helpful Report

Posted 3 months ago

“The barrier didn't go up. So I had to pay £139/50 pence . I am trying to find out how to get a refund. This is the first bad experience. We have used the company four times before.Gatwick ; Bristol, Bournemouth. Would like some help sorting it out. Sincerely P Maye.”

Helpful Report

Posted 3 months ago

“Was not informed that the shuttle bus does not go to terminal 4 so both pick up and drop off we had to be dropped off at terminal 2 and then get the train to terminal 4 and the same for the return and then the shuttle bus continues round to terminal 5 to pick up passengers so the whole process took an additional 1 hour each way which is unacceptable so won’t be booking again”

Helpful Report

Posted 3 months ago

“Gate wouldn’t open on entry or on our arrival home”

Helpful Report

Posted 3 months ago

“Simple to use But had a problem abroad still here and they are telling me I have to pay an additional £67 a day. Life threatening here so had to stay I’m not sure how long I need to stay but probably never use again unless something can be sorted Would like to use again but we will see !!”

Helpful Report

Posted 3 months ago

“The bus was waiting but there was a queue of people, saying it was full. A staff member rearranged the luggage storage and advised people to get on, as the next bus was going to be very long time. I had no luggage, but was last on. I stood 2 feet away from the front windscreen. Potential for serious injury. Just not good enough. On arrival at terminal 5, a customer who had been waiting for the bus, complained that he'd been waiting 40 minutes to pick up and return to the car park.”

Helpful Report

Posted 4 months ago

“Drop off and collection process was great. The only problem was the car wash. It was such a bad job. The car had muddy smears and dirty streaks all over it. It was a complete waste of money.”

Purple Parking 2 star review on 11th May 2025

Helpful Report

Posted 4 months ago

Purple Parking is rated 4.5 based on 2,740 reviews