Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,839 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,839 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You took my money then when I got there demanded more money from me”

Helpful Report

Posted 5 days ago

“Really disappointed. My car was parked in an overflow area for the duration of my holiday under trees. On my return the car was covered in sticky tree sap. I have had the car cleaned and it will not come off fully. Not a good experience”

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Posted 1 week ago

“Given wrong collection area directions by the office chap on our return.”

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Posted 1 week ago

“Very poor interaction with main office”

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Posted 1 week ago

“One of the office staff doesn’t know their left from their right. Wrong directions to the meet and greet car park on a late night return, does not help!”

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Posted 1 week ago

“Why would you park a nice clean car under a tree. My car is sticky almost all over apart from the front end, from tree sap. Will I get £30 back to get my car cleaned”

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Posted 1 week ago

“The location shared on the email and App did not take me to the correct parking, but I only found out on my return, when the mid stay parking at Stansted airport charged me £120. The location shared was the same location as Stansted airport mid stay parking. I would like a refund of my booking as I did not use your facilities and it was very badly directed. I will look forward to hearing from you.”

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Posted 2 weeks ago

“Parking was fairly easy to find, thanks to the clear directions sent in advance. The drop-off process was smooth, and I was on my way to the terminal within 5–10 minutes of arriving at the airport. However, I was disappointed with the condition in which my vehicle was returned. It had clearly been parked under a tree and was covered in pollen and sap, which had stuck to both the glass and paintwork. As a result, I've had to wash the car twice (at my own expense), and even then, the sap hasn't fully come off. Additionally, I noticed that about an hour’s worth of fuel had been used—presumably to move the vehicle to the off-site parking location. While I understand some movement is necessary, the level of fuel usage felt excessive. I've used Purple Parking many times in the past and have always been impressed with the service, so this experience was disappointing and not up to the standard I’ve come to expect. I will have to reconsider alternative providers on future occasions.”

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Posted 2 weeks ago

“The car came back with a damage to the right passager door. It looks like something fell on it when in storage . I have sent an email to customers services at Maple Parking as it looks like you sub- this element of your offer out. My ref is ILE9498 Very disappointed.”

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Posted 2 weeks ago

“Driver seat one side broken Made my car worthless as its not gonna pass MOT Never again”

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Posted 3 weeks ago

“Refused to give any partial refund on the end of holiday hotel after flights were delayed a day telling me there was nothing they could do. Parking was fine but customer service was dire.”

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Posted 3 weeks ago

“You cancelled my booking ?? I paid using PayPal. Email received with conformation payment was taken by PayPal, but as per your automated email that if payment is not received by 23.30 it will be cancelled (& it was) I booked with different company because your quote for the next day had gone up by £30. Only to received 2 days later to say payment had taken place. Not good enough as I was flying 2 days later”

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Posted 3 weeks ago

“On our return to Terminal 3 at Heathrow We had to wait for over an hour for our car to be delivered despite calling as requested once we had received our baggage.”

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Posted 4 weeks ago

“Was a good experience. Only issue is would say is signage for exit is poorly displayed . Plenty for foot passengers none for car exit”

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Posted 1 month ago

“STOLEN WHEEL BALANCING WEIGHTS - I've used Purple Parking a lot, but yesterday on driving home on the M4 I noticed vibration when braking, I pulled into the services only to notice that my wheel balancing weights have been stolen. I really look after my car, I wash it every week, especially the wheels so I would have previously notice when they had been cut off. Also, there was no vibration on my drive to LHR. This is very disappointing and also dangerous, Plus the cost and time for me now to go and get all my wheels balanced. I took pictures and it’s obvious, but it’s not something I checked for when collecting my car.”

Purple Parking 1 star review on 25th April 2025

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Posted 1 month ago

“Got to car park and barrier did not lift. Then had to wait while they looked I made booking etc. I was then given a coin to then have to call again once trying to get out of car park to get out”

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Posted 1 month ago

“On our return we were boarding the shuttle bus but were told that unless we have a ticket we can’t get in. I am a regular customer and this has never been the case. It was 1am and my wife and 2 kids were with me. It was suggested I look for my ticket or email or wait until the next bus. I finally found the enail after 5 mins waiting in the cold with my 2 kids standing outside delaying the bus. We boarded the bus and I found my ticket when arrived at the depot! Where is your customer service or common sense at this time of the morning!!!”

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Posted 1 month ago

“get constant emails asking for a review and you cant unsubscribe from them!”

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Posted 1 month ago

“Booked online put my reg in there system found my make and model and gave me the price. Paid for the parking got there at 6 in the morning to be told my vehicle was too big and I needed to pay another £120 to park there. So parking cost me £200. Would have been cheaper to park at the airport. Won’t be using them again”

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Posted 1 month ago

“There was no signage in either T2 or T4. There were no directions on the web site. Your locations were little trollies and we had to ask Heathrow Meet and Greet where you were. This was both on arrival at T4 and collection at T2. The whole experience was a stress we could have done without before and after a long flight. We are unlikely to use you again.”

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Posted 1 month ago

Purple Parking is rated 4.5 based on 1,839 reviews