Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 2,374 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,374 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 29th July 2025

Anonymous

Purple Parking 2 star review on 28th July 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My return flight was on time. I called the number to say that I had cleared customs. There was no answer. I called 7 times as I made my way to the pick up desk. I was told that they were only dealing with drop offs. They suggested I went to the website and send an email. Eventually they were able to contact a driver to fetch my car. When it eventually arrived. I still could not get through to the designated number. Neither could the driver. There was a delay of over an hour. I said an apology would be nice. Instead of just saying sorry for the awful service I was advised to contact Purple Parking for an apology. Awful awful experience.”

Helpful Report

Posted 5 hours ago

“I inadvertently overbooked the number of days to park - my mistake. You are totally inflexible in allowing a refund and I felt robbed.”

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Posted 1 day ago

“I paid for a weeks parking but while on holiday the car was moved and I received a parking fine at Manchester Airport because where it was moved to a different area and not paid for.”

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Posted 5 days ago

“I was one hour late for my car due to flight delay and was immediately charged £60 which is an extremely excessive penalty charge”

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Posted 1 week ago

“My electric car used an unexplained 50-60 miles of charge during our 2 week holiday, all in 1 night when the car was moved. No response to my complaint yet...”

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Posted 2 weeks ago

“Drop off was fine but when I returned my car wasn't ready and they had to send someone to get my car.”

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Posted 2 weeks ago

“Dropped off my Car, at Luton Airport, paid for Sun to Thursday got to flight check in and my flight was canceled, within 45 mins of drop off I phoned and explained to an operator that I needed my Car returned. Got my Car returned and was given a Car park exit ticket by an employee at the barrier with many Cars behind me, phoned the company was told to see the person who gave me the ticket on the 3rd Level of the Car Park, as i could not reverse as the cars were qued behind me 7 strong, I had to pay £28.00 at the barrier to exit,I phoned the company explained and have heard nothing. So a 45 minute drive off site and return cost £150 + Do not use as they have no relationship with the Luton airport staff operating the intercom at barriers itself to enter or exit the Car Park if there's a problem Mr Barry O'Keefe”

Helpful Report

Posted 2 weeks ago

“Would not use Purple Parking at Southend again. You leave your car on an uneven piece of waste ground at the back of an industrial estate. Vintage vehicle enthusiasts will love the airport transfer buses as they're ancient. At the airport you're dropped off not at the terminal entrance but a nearby car park. You then navigate over uneven ground to the terminal building hoping that the wheels don't fall off your suit case or it starts to rain because you're going to get soaked. Same in reverse upon return. To my great surprise, my car hadn't been stolen, vandalised or used in a robbery as a get away vehicle ! Pay the extra and use the parking at the airport.”

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Posted 2 weeks ago

“My car lights were turned on & left on over the weekend, resulting in a flat battery & I had to wait 30-40 mins with a wife & baby before my car was brought round. I will never use your company again! Terrible”

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Posted 3 weeks ago

“Got charged for being 9 mins over out time even though I called to explain that we were delayed and we were never given an option to extend.”

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Posted 3 weeks ago

“Limited number of long stay buses running in the early hours of the 5th July meaning we wanted 40 mins for a bus and were travelling with 2 small infants. Disgusting for the price we paid”

Helpful Report

Posted 3 weeks ago

“We booked the airport lounge at East Midlands on 20/06/25. You asked for our flight details and you confirmed the flight. When we got there at 4.30pm we we advised that the booking was for 4.00am. They did let us in but only for 20 minutes. THIS BOOKING SHOULD NOT HAVE GONE THROUGH ON YOUR SYSTEM. We would like a refund as we booked due to my husbands disability and it made our experience very stressful. VERY POOR and we were very surprised after previous good service. I have refrained from reviewing to give you the opportunity to put the situation right.”

Helpful Report

Posted 3 weeks ago

“I didn't understand where to go it wasn't clear. I thought purple parking was just selling space in the normal car park so I parked there. I ended up paying £100 for parking and Purple Parking would not refund the £70 I paid them.”

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Posted 4 weeks ago

“Took 1 hour to retrieve car from wrong terminal.”

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Posted 4 weeks ago

“40 minute wait for my car”

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Posted 1 month ago

“Booked on line accidentally put the wrong date and actually was a day later than booked Spoke to customer service who advised to cancel the booking and rebook with the voucher which I did Went back on the website and the price had increased by £60 in 10 minutes! Wrote a complaint on line who advised it was a live booking and nothing could be changed Disgusting and misleading as when I again went on line it had reduced down to the original price !”

Helpful Report

Posted 1 month ago

“I am extremely disappointed with the meet and greet service provided at Heathrow T2. My expectation was on return my car would be waiting for me in the same condition that I left it. Excerpt from web site ‘On your return trip you wander through arrivals to find your chauffeur has returned your car to the terminal, safe and sound, ready for you to head home’ Instead my partner and I waited in the car park on level 4 for getting on for an hour, having to chase up on where my car was. And when it arrived it was filthy with dust and the driver had chucked a bucket of water over it. Not at all impressed”

Helpful Report

Posted 1 month ago

“Gravel roads are not suitable for transporting luggage to bus stop. No drainage so everywhere was flooded getting back to our vehicle.”

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Posted 1 month ago

“We arrived back at around 02.30am went to get the bus to the long stay parking but the first bus was fully packed so myself and at least 10 other people had to wait for the next bus which took nearly an hour to come and one couple had a baby with them. I don’t think this was acceptable as it was early hour’s and we had at least 2 and a half hours drive home when you state that a bus comes every 15mins. After we waited 45 three other bus did come but not long stay parking. We will not be using purple parking again as when you have had a flight you just want to get home and not have to wait around really felt sorry for the young couple with the baby I think you need to look at putting on more bus for the price you charge for parking. 😡”

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Posted 1 month ago

“Thank you”

Purple Parking 1 star review on 7th June 2025

Helpful Report

Posted 1 month ago

Purple Parking is rated 4.5 based on 2,374 reviews