Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th September 2025

Anonymous

Purple Parking 2 star review on 2nd September 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked with you to park 30th Sept to 15th of October I then changed my mind and made other arrangements contacted you about a rebate on my payment only to be told it wasn't possible.”

Helpful Report

Posted 1 day ago

“Had to wait ages at Heathrow for the bus back, then accidently got on the wrong bus. It was overcrowded, with passengers having to stand and not enough room on the luggage racks. A heavy case fell off the top rack as the driver sped around a corner, narrowly missing an elderly passenger. When we arrived at the parking I realised I was at the wrong place. The driver refused to let me do another lap round to take me back to the airport on the next departure and instead I had to get a bus by myself, late at night, with all my luggage to the other parking site. There was no empathy for me as a lone female late at night by myself. Annoyed with myself that I got the wrong bus, but I had been waiting so long and was so tired I didn't check. It would be good if the drivers interacted with passengers to check you are going to the correct place, but the driver barely spoke English and had a "couldn't care less" attitude (unlike the driver I had going to the airport a few days previously who made sure i was in the correct bus).”

Helpful Report

Posted 4 days ago

“Everything ran very smoothly and we were very impressed. Just wish the signage to locate you was larger, bolder and more obvious.”

Helpful Report

Posted 1 week ago

“We had called ahead to say I had to change the flight by one day, the person said ok but when I called to pick it up, they said they had not received any calls and basically called my a liar, I then had to wait 45 mins for the car, missing an important work meeting. So 2 things what refund for 1 day early do I get, and what can you do in terms of compensation?”

Helpful Report

Posted 1 week ago

“I couldn’t get out the car park when I was leaving, it was asking for £10, I rang a few times to get this resolved but no one was picking up the phone so had no choice but to pay, won’t be booking via purple parking again”

Helpful Report

Posted 1 week ago

“I spoke with someone befor parking about back early with few days and said I will get refund for days which no use and I spoke with them after and said no I not possible 🙅”

Helpful Report

Posted 1 week ago

“Im waiting for someone to get in contact regarding my complaint”

Helpful Report

Posted 2 weeks ago

“Damaged my car. Have not heard anything back on the investigation.”

Purple Parking 1 star review on 26th August 2025

Helpful Report

Posted 2 weeks ago

“Having never had a problem in the past I booked again using the pre sent email offering a discount which wasn’t even valid when I got to checkout but having left it while late to book I went ahead .. having multiple things going on in my head at the time I booked it whilst on a train journey not realising until departure that I hadn’t used the 24hr clock! Therefore was forced to pay an additional £25 to get out the barrier! My argument is , they know exactly what plane your on , flight numbers etc , could it not be common courtesy to just let the customer know instead of causing a traffic jam at the end of a flight & getting a bad reputation, clearly happening to lot more people, it was just a genuine rushed mistake! No wonder you offer false discounts!”

Helpful Report

Posted 3 weeks ago

“Disappointed, booked and paid online and when leaving was charged another £250”

Helpful Report

Posted 1 month ago

“Our hybrid car wouldn't start on our return. After calling the AA and then going to the entrance to wait for the van, the car park had been locked and the staff had left and we were locked in! We'd only been back 20 mins or less! We had to call the main line and then open and close the car park with a one time code. I wasn't expecting the office to be abandoned at 6pm!! Not a great experience!”

Helpful Report

Posted 1 month ago

“I booked in good faith, noted the height restriction, gave my registration. Booking accepted but on arrival we were told we would incur a £25 per day surcharge so we left. This added considerable stress including the rather unhelpful receptionist. It was not made clear when booking that my vehicle would not be accepted - frustratingly so as we had an alternative we could have used. The whole thing has left such a bad taste and feels like a scam to get more money when a traveller is rushing and vulnerable. You had my reg on booking. You could see what vehicle it was yet you still accepted the booking. There were MANY huge 4x4 things parked there yet my smaller van was not allowed. Oh but actually it could be if I paid more than twice my original booking fee in surcharges. This is not moral, honest or fair trading.”

Helpful Report

Posted 1 month ago

“Not sure why my cat was changed from Eco mode to Sport. The service I paid for was for a driver to drive my car to a compound not for them to test drive and abuse it!!”

Helpful Report

Posted 1 month ago

“My return flight was on time. I called the number to say that I had cleared customs. There was no answer. I called 7 times as I made my way to the pick up desk. I was told that they were only dealing with drop offs. They suggested I went to the website and send an email. Eventually they were able to contact a driver to fetch my car. When it eventually arrived. I still could not get through to the designated number. Neither could the driver. There was a delay of over an hour. I said an apology would be nice. Instead of just saying sorry for the awful service I was advised to contact Purple Parking for an apology. Awful awful experience.”

Helpful Report

Posted 1 month ago

“I inadvertently overbooked the number of days to park - my mistake. You are totally inflexible in allowing a refund and I felt robbed.”

Helpful Report

Posted 1 month ago

“I paid for a weeks parking but while on holiday the car was moved and I received a parking fine at Manchester Airport because where it was moved to a different area and not paid for.”

Helpful Report

Posted 1 month ago

“I was one hour late for my car due to flight delay and was immediately charged £60 which is an extremely excessive penalty charge”

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Posted 1 month ago

“My electric car used an unexplained 50-60 miles of charge during our 2 week holiday, all in 1 night when the car was moved. No response to my complaint yet...”

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Posted 1 month ago

“Drop off was fine but when I returned my car wasn't ready and they had to send someone to get my car.”

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Posted 2 months ago

“Dropped off my Car, at Luton Airport, paid for Sun to Thursday got to flight check in and my flight was canceled, within 45 mins of drop off I phoned and explained to an operator that I needed my Car returned. Got my Car returned and was given a Car park exit ticket by an employee at the barrier with many Cars behind me, phoned the company was told to see the person who gave me the ticket on the 3rd Level of the Car Park, as i could not reverse as the cars were qued behind me 7 strong, I had to pay £28.00 at the barrier to exit,I phoned the company explained and have heard nothing. So a 45 minute drive off site and return cost £150 + Do not use as they have no relationship with the Luton airport staff operating the intercom at barriers itself to enter or exit the Car Park if there's a problem Mr Barry O'Keefe”

Helpful Report

Posted 2 months ago

Purple Parking is rated 4.5 based on 2,740 reviews