Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,907 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,907 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific service! We are yet to pick up our car….that happens tomorrow morning! But our experience with this booking is/was/likely will be awful from start to finish! Absolutely would not use again! Genuinely expecting more issues when we land! Awful company!!”

Helpful Report

Posted 6 months ago

“Difficult to find the park. No signs for the company at the entrance! Carpark was full of deep puddles and poorly lit. Small ticket needed for return trip was given without explanation or the need to keep. Fortunately I did! The pick-up point wasn't labeled with 'Purple Parking's. No direction re route out of the park. I could go on! I won't be using your service in Birmingham again. I've had better experiences with you in other UK airports.”

Helpful Report

Posted 6 months ago

“Hello I have attached two photos here. One photo which I took at the time of leaving the car with you shows a mileage of 45264 miles.On return the second photo shows the mileage as 45272 miles. During the cars stay at your car park, it has been driven 8 miles. Similarly the petrol consumption indicator shows I left it with a tank capable of 52 miles. On return there was only sufficient petrol for 28 miles. The analysis suggests the car has driven 4 miles each way, and 16 miles worth of additional petrol has been extracted from the car. Please could you help me understand what has happened with the car during its time with you. thank you Kind Regards Mohan ”

Helpful Report

Posted 6 months ago

“I didn't go on this trip due to the terrible situation in Valencia and asked if I could transfer the this parking reservation to later date ie Feb 25 but you said no via 2 agents. I have submitted a complaint stating thought this was insensitive and short sighted, but I have not received a reply or aknowledgement. A Wharton”

Helpful Report

Posted 6 months ago

“Waited more than 1/2hr for bus. V long queue so clearly a buss hadn’t been for some time before we arrived at stop ‘E’. Bus was crammed full - clearly overloaded and some people not able to board. Arrived at key collection point to find only few people disembarked so the bus must have been delivering other people somewhere else? Collected key with no indication of where car was parked! In car every switch and dial Had been changed. Very poor experience.”

Helpful Report

Posted 6 months ago

“Waited 30mins for the bus when other companies buses was coming and going. Then to find the driver was also the receptionist to check us out leaving other waiting.”

Helpful Report

Posted 6 months ago

“40 min wait for bus, quoted 20mins, took 35mins to get back to parking with no traffic, quoted 20mins max, looks like they added Terminal 5 to route after i made booking. Also gave wrong bus stop number to be collected from at Heathrow, overall terrible service.”

Helpful Report

Posted 6 months ago

“Upon collecting my car, I found that one of my alloys had been badly kerbed. I spoke to the agents inside whom showed no interest and just told me to email customer services. Emailed on Wednesday still no reply by Friday - called Thursday told tonight and someone would be in touch.”

Purple Parking 1 star review on 22nd November 2024

Helpful Report

Posted 6 months ago

“It was dark when we arrived at the airport. We couldn’t find the correct parking area. Had to ask another company for help. Eventually got car parked and then got bus to the terminal. It was still a trek to checkin. As a result, we only had 15 minutes to use our booking at the Aspire lounge. Not a great start to a holiday. We are both in our 70s and will not be park and flying again. Will organise private transfers in future.”

Helpful Report

Posted 6 months ago

“Service seemed great until I realised all of parking money that I keep in a hidden drawer had been stolen! Disgusting.”

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Posted 8 months ago

“Be very warned...take a video of the inside of your car, the dashboard, zero your milage and take a photo of the milage at the parking bay before you hand in your keys. Make sure your video covers the key station...take a video of the underside of your car and all around the outside...these people took my car for about 400 miles trop when I was on holiday and severely dented my cars underside near the fuel tank and the fuel tank was leaking fluid but I didn't notice until I got home. I have made a complaint already to them and the police. They could have killed my family if the brakes failed on the trip home. There is likely a strong criminal element at that facility purple parking Gatwick...don't use them. Look at thd complaints I think the majority are ethnic minorities they are targeting.”

Purple Parking 1 star review on 5th August 2024

Helpful Report

Posted 10 months ago

“We landed at midnight from a delayed flight and purple parking refused to collect us. It cost £30 for a taxi. They were rude and when we got to the compound they were screeching the cars around the car park and treating them badly. I’ll never use purple parking again.”

Helpful Report

Posted 10 months ago

“Purple parking at Heathrow T 5 - very poorly sign posted and hard to find. Rude and unhelpful very poor service. Car came back absolutely filthy so God knows where it was kept. £179 for a week. Not recommended at all.”

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Posted 11 months ago

“Disgusting that the "new location" is way outside the terminal. Awful service and we will never use them again. We have used them for years and it has been so convenient. No one cares and no feedback will be given. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 2 years ago

“Booked Purple Parking Meet & Greet at Heathrow. Came back from holiday in January to find clutch and flywheel were shattered - were eventually taken to the car park (ie. pot holed and muddy field). Apparently we must have done this damage before we handed over the car (different to what our garage thought had happened). Trying to discuss this with the parent company (Holiday Extras) who we booked it through was pointless - firstly Purple Parking told us (via Holiday Extras) it happened as they drove our car onto the car park (so we assumed it was at start of our holiday), then the last correspondence stated it was when they drove it into the car park the day of our return (so where had it been for 2 weeks?). We also found the car unlocked. Recently returned from another holiday - this time we booked a taxi to take us to and from the airport - less stress and a lot less cost!! Just remember, the customer has no rights!”

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Posted 6 years ago

“They advertise collection at the airport within 20 mins after you call. I waited 45 minutes. They offer no apology or explanations when they arrive late. Then after arriving 45 mins late then went on a roundabout collection at other terminals. I left the airport at terminal 2, 1 hour after I called. Also they are every inflexible. I had a missed flight and wanted to take my car out and bring it back the next day to catch the missed flight. Was told I would lose everything I paid if I took the car out. I have used them in the past without issue but the last two times have been very bad service. Very poor company. I am told they are under new management. It shows!”

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Posted 7 years ago

“For the third time had a theft from my vehicle. On complaining was told that this was not their problem....appartently them stealing from my car is acceptable behvaiour in their organisation.”

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Posted 7 years ago

“If you feel like waiting for just under two hours after your flight has landed then go with this service! The call centre was rude and hung up the phone when we called twice to see where the bus was. Definitely wouldn't use Purple Parking again!!”

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Posted 8 years ago

Purple Parking is rated 4.5 based on 1,907 reviews