Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th September 2025

Anonymous

Purple Parking 2 star review on 2nd September 2025

Anonymous

Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not use Purple Parking at Southend again. You leave your car on an uneven piece of waste ground at the back of an industrial estate. Vintage vehicle enthusiasts will love the airport transfer buses as they're ancient. At the airport you're dropped off not at the terminal entrance but a nearby car park. You then navigate over uneven ground to the terminal building hoping that the wheels don't fall off your suit case or it starts to rain because you're going to get soaked. Same in reverse upon return. To my great surprise, my car hadn't been stolen, vandalised or used in a robbery as a get away vehicle ! Pay the extra and use the parking at the airport.”

Helpful Report

Posted 2 months ago

“My car lights were turned on & left on over the weekend, resulting in a flat battery & I had to wait 30-40 mins with a wife & baby before my car was brought round. I will never use your company again! Terrible”

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Posted 2 months ago

“Got charged for being 9 mins over out time even though I called to explain that we were delayed and we were never given an option to extend.”

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Posted 2 months ago

“Limited number of long stay buses running in the early hours of the 5th July meaning we wanted 40 mins for a bus and were travelling with 2 small infants. Disgusting for the price we paid”

Helpful Report

Posted 2 months ago

“We booked the airport lounge at East Midlands on 20/06/25. You asked for our flight details and you confirmed the flight. When we got there at 4.30pm we we advised that the booking was for 4.00am. They did let us in but only for 20 minutes. THIS BOOKING SHOULD NOT HAVE GONE THROUGH ON YOUR SYSTEM. We would like a refund as we booked due to my husbands disability and it made our experience very stressful. VERY POOR and we were very surprised after previous good service. I have refrained from reviewing to give you the opportunity to put the situation right.”

Helpful Report

Posted 2 months ago

“I didn't understand where to go it wasn't clear. I thought purple parking was just selling space in the normal car park so I parked there. I ended up paying £100 for parking and Purple Parking would not refund the £70 I paid them.”

Helpful Report

Posted 2 months ago

“Took 1 hour to retrieve car from wrong terminal.”

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Posted 2 months ago

“40 minute wait for my car”

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Posted 2 months ago

“Booked on line accidentally put the wrong date and actually was a day later than booked Spoke to customer service who advised to cancel the booking and rebook with the voucher which I did Went back on the website and the price had increased by £60 in 10 minutes! Wrote a complaint on line who advised it was a live booking and nothing could be changed Disgusting and misleading as when I again went on line it had reduced down to the original price !”

Helpful Report

Posted 2 months ago

“I am extremely disappointed with the meet and greet service provided at Heathrow T2. My expectation was on return my car would be waiting for me in the same condition that I left it. Excerpt from web site ‘On your return trip you wander through arrivals to find your chauffeur has returned your car to the terminal, safe and sound, ready for you to head home’ Instead my partner and I waited in the car park on level 4 for getting on for an hour, having to chase up on where my car was. And when it arrived it was filthy with dust and the driver had chucked a bucket of water over it. Not at all impressed”

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Posted 2 months ago

“Gravel roads are not suitable for transporting luggage to bus stop. No drainage so everywhere was flooded getting back to our vehicle.”

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Posted 2 months ago

“We arrived back at around 02.30am went to get the bus to the long stay parking but the first bus was fully packed so myself and at least 10 other people had to wait for the next bus which took nearly an hour to come and one couple had a baby with them. I don’t think this was acceptable as it was early hour’s and we had at least 2 and a half hours drive home when you state that a bus comes every 15mins. After we waited 45 three other bus did come but not long stay parking. We will not be using purple parking again as when you have had a flight you just want to get home and not have to wait around really felt sorry for the young couple with the baby I think you need to look at putting on more bus for the price you charge for parking. 😡”

Helpful Report

Posted 3 months ago

“Thank you”

Purple Parking 1 star review on 7th June 2025

Helpful Report

Posted 3 months ago

“They cracked my windscreen, despite proof that there was not one mark on my windscreen they didn’t want to accept liability. Will NEVER park here again and I advise everyone else not to either. Absolute joke of a company. Since arriving home I’ve heard stories of them damaging peoples cars a lot worse than mine”

Helpful Report

Posted 3 months ago

“This is not criticism of Purple Parking but of Jet Parks 3 in Manchester. It is quite obvious that this car park is overbooked. There were cars abandoned in places that they should not have been parked - not because there were lazy but because of the sheer difficulty in finding a car parking space! Spaces are not allocated with lines so people are parking with a wider berth than necessary. The car park is mainly gravel which makes it extremely difficult to wheel a suitcase. The buses get very busy too. On the way back we were lucky to just about get on one. The people behind us were left waiting another 15 minutes for a bus.”

Helpful Report

Posted 3 months ago

“Arrived to find that even though I'd booked back in March there was no booking reservation showing on there system, so had to wait while they had to create a new booking which took some time, then when I arrived back they asked for my reg and when they entered it into there computer it wasn't coming up with a booking so it took way longer than it needed to, to retrieve the keys for the car bearing in mind it was 3am.”

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Posted 3 months ago

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Posted 3 months ago

“You took my money then when I got there demanded more money from me”

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Posted 3 months ago

“Really disappointed. My car was parked in an overflow area for the duration of my holiday under trees. On my return the car was covered in sticky tree sap. I have had the car cleaned and it will not come off fully. Not a good experience”

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Posted 3 months ago

“Given wrong collection area directions by the office chap on our return.”

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Posted 3 months ago

Purple Parking is rated 4.5 based on 2,740 reviews