Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,740 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 7th September 2025

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Purple Parking 2 star review on 2nd September 2025

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Purple Parking 2 star review on 23rd June 2025

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the mbw meet and greet service through purple parking. when i needed to change collection time as i had to get an emergency flight back to heathrow no one answered the phone, I left a message and tried emailing. When i got back the person with my car was rude as i was 'late' and I had to pay extra to exit the car park. wont use them again if they cannot get communication sorted”

Helpful Report

Posted 8 months ago

“A good efficient service. Won't be using it again due to the huge surcharge for my vehicle which was not chatged when I booked, but was taken at the counter, despite confirming my vehicle type online. The staff were fantastic and pleasant just don't like being ripped off.”

Helpful Report

Posted 8 months ago

“We were not told that Ford transits were not permitted, even though the payment process let us make the booking. The van also fit under the barrier and was left in the openair carpark, so not sure what the issue was? Basically charged an extra £10 a day (£80) would recommend a filter for certain vehicles if they are not allowed.”

Helpful Report

Posted 8 months ago

“The barrier to the Carpark wouldn’t open when we arrived, took about 10 min of talking through the speaker before he found my booking and let us in. Same on way out, disappointing!”

Helpful Report

Posted 8 months ago

“Poor signage to the actual car park and on arrival at car park the barrier was broken and in an upright position so no security and when we returned a week later, it was still the same no security and barrier still in an upright position no staff seen on site on either visits”

Helpful Report

Posted 8 months ago

“We arrived at Exeter Airport well within time for our Flight, early in the morning. We spent 15 minutes trying to find a sign for Purple Parking but nothing was visible, I parked in car park 3 and went into the airport to see if anyone knew of Purple Parking. After 20 minutes 1 staff member pointed us to Fly Park which still showed no signage to say it was Purple Parking. It cost us 25 pounds to get out of car park 3. We spent a week on holiday worrying whether we had parked in the right place. Parking was uneventfull , it would be made more pleasurable if the car park showed some signs showing where we thought we were going to be Parking. This was very disappointing and a very poor start for our holiday .”

Helpful Report

Posted 8 months ago

“Sadly we will not use PP again at Heathrow. The location used to be very convenient for T5 but that is now Maple Parking; the location now is a good 20-25 mins from T5. We waited for a bus back to the car park for 25 mins - too long in my view, and when it came not everybody could get on. We stood as if on a rush hour tube. Buses need to be much more frequent. The parking itself was fine.”

Helpful Report

Posted 8 months ago

“We arrived at Silver zone check-in at Bristol Airport at aporox 11 am on 11th December and started to proceed with the self check-in which we hadn't used before. I followed instructions and was trying to scan the bar code but couldn't find the scanner. My husband asked an assistant for help as couldn't see the scanner abd she mocked his accent. I scanned the bar code which then directed me to a list of flights - again I asked the same assistant for help. At this point we determined our return flight but she then became very rude and condescending and carried on the rest of the process herself saying "we'll be here all day at this rate". I thought the assistants are there to help? In future we will use alternative parking.”

Helpful Report

Posted 8 months ago

“I ordered a hotel and parking 0.3miles away from the airport. I was not aware until I asked the hotel staff for a parking permit that I was actually only staying at the hotel , not parking there for my flyway break. This put a complete downer on the start to our holiday. What was meant to be a 10 minute walk to the airport before and after our flight turned in to a 20 mins drive across a soaked Luton, hoping we would arrive to catch the best bus and not have to wait. Then ANOTHER drive back to the airport on the bus. So we ended up having to get up and hour earlier than expected, when the whole point was to lose the early start to get to Luton for 5:30! And then we had the same on the way home... Note to self, read the extra small print next time I use Purple parking.”

Helpful Report

Posted 8 months ago

“BA cancelled flight from T5 at 8pm the day before and rebooked a flight for same day but 2 hours earlier from T2. Arrived early at T5 for parking but told no transportation between T5 and T2 until 5am (our flight was at 6.30) attended said best option was to drive to T2 level 1 and park there. Drove to T2 but charged £7.50 to exit T5. Got to T2 level 1 where office was closed but a telephone number to ring for help, after multiple attempts got through to someone who told us to go to level 4. Was charged a further £17.40 to exit T2 level one get to level 4 and then drop of car. Not impressed”

Helpful Report

Posted 8 months ago

“instructions needed to be clearer, parking was 40+ minutes away and poor directions”

Helpful Report

Posted 8 months ago

“Despite booking a place in Mid stay in August you still wanted to charge me £180 on exit! Fortunately the pleasant chap on the end of the help button let me out after checking my details. I could of done without that!!”

Helpful Report

Posted 9 months ago

“Massive indoor car park so why was my car parked out in the rain so close to a walk I had to pull it forward to load my cases”

Helpful Report

Posted 9 months ago

“Purple parking ok. However the meet and greet parking at terminal 2 Manchester is most certainly not meet and greet. You drive into a car park. Then walk to the terminal with your luggage check in the car and deposit your key. We were staying in a hotel so the. Had to walk and find this. On return you walk to the car park. Find their office then walk to find your car. Meet and greet is where you pull up outside the terminal at departures and a person meets you, they take the car. When you arrive back they meet you at arrivals with your car. This is just normal parking. Don’t be fooled and pay the extra.”

Helpful Report

Posted 9 months ago

“We were kept waiting for 25 minutes in freezing conditions in the car park waiting for our car to arrive, along with a dozen or more other customers.”

Helpful Report

Posted 9 months ago

“Book in and paid Purple parking, only to find out I was in the wrong carpark the one next door. Having to paid £249 to leave. what can i do , the receipt paper was out of paper. Date 24th Dec. Ticket no 473007 reg WF23 PFJ. Entry 2, Long stay Mr C.F. Heal.”

Helpful Report

Posted 1 year ago

Purple Parking is rated 4.5 based on 2,740 reviews