Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.49

4.5 Rating 2,541 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 2,541 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 2 star review on 23rd June 2025

Anonymous

Purple Parking 1 star review on 13th May 2025

J. Carlos

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price every thing is as it says trouble free parking. Highly recommended. Warning take a photo of your parking zone and car you may need your memory jogging when you return”

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Posted 6 months ago

“Great service. Will use again”

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Posted 6 months ago

“I always use Purple Parking where I can. I find the purple shuttle buses great as they are easy to spot which saves any confusion. Quick and easy check in and out, reliable service with a smile.”

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Posted 6 months ago

“Positives: customer service inside, ease of dropping key off, picking up very good, including booking online - excellent. Negatives: on arrival, made slight mistake of taking wrong turn to entrance on arrival at 430am, was greeted by staff car with violent horn, I apologised, but they continued to sound off horn. Staff, more than anyone, should understand that mistakes can be made, perhaps not speeding on the inside of the van in a hurry to get to work, would have eased the situation. On pick up, the van was Parked at rear of car park out of the way, which is good tbh, because of the size of the vans/campervans etc, however they were parked in tight front wards, which made reversing out with other large vehicles around you, a big nightmare. There is loads of room at the rear of car park, ensuring the driver only has to drive frwd out of the parking spot, is a small change, but makes a massive difference.”

Helpful Report

Posted 6 months ago

“Upon arrival I had to wait 15mins for my car to arrive. Therefore I feel the “meet and greet” service I had paid for wasn’t provided. I was told that as I had not call upon arrival to inform them I had landed. I now had to wait for them to bring my car to the car park. However, when I dropped my vehicle off, I was asked to provide my return flight details, so my return flight could be tracked. So I don’t understand why I have provided this info if Purple Parking staff don’t actually track the return flight - you would think that it would be tracked so you can ensure returning customers vehicles are waiting for them. I with the time it took to get my vehicle. I could have got a much cheaper parking solution outside of the airport. That required a bus journey and I believe I would have got my car back within a similar time frame. Therefore, I feel as if I have wasted money using your service.”

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Posted 6 months ago

“The car park was easy to find however the barrier did not operate ,until I pressed the call button ,the problem was then solved by a polite operator ,and we were able to enter. The escape lounge opened on time 4 am ,but we were told on entry there was no hot food ,we were offered the choice whether or not to come in or to receive a refund .As we were there we decided to go and sit down ,the staff were fantastic ,but the lack of hot food was disappointing.”

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Posted 6 months ago

“Efficient and no issues”

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Posted 6 months ago

“Good price, easy to find & close to terminal”

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Posted 6 months ago

“Straightforward entry and exit at Newcastle Airport. Wish loyalty to Purple Parking was rewarded with bigger discounts over time...never get anywhere the headline percentages offered!”

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Posted 6 months ago

“Number plate recognition not working at Jet Parks 3 Manchester. It took 20 minutes to gain entry as no one was answering the call button and no one could get in or out. Eventually got in and was given a coin through the machine for exit. Unfortunately on the return none of the cars in front had the coin and so we were stuck behind them.”

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Posted 6 months ago

“Excellent well service on time transfer safe parking.”

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Posted 6 months ago

“Everything went very well from start to finish on arrival we drove up to the barriers and up it went and on the way out the same again.”

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Posted 6 months ago

“Convenient and courteous service. But instrumentation in car had been changed, making me feel the car had been used more than transporting between car parks!”

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Posted 6 months ago

“Reasonable parking charges and very good customer support staff. Easy process from booking till picking up car.”

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Posted 6 months ago

“Perfection”

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Posted 6 months ago

“Everything went smoothly no problems will use again”

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Posted 7 months ago

“Good service, no problems as always 🙂👍”

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Posted 7 months ago

“Straightforward service at a reasonable price with no hitches , well done .”

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Posted 7 months ago

“Great service from booking through to pick up at a reasonable cost.”

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Posted 7 months ago

“Relatively good value and very easy to park up. Took an age to get from the terminal back to the car though. Waited at least 20 minutes for the return bus then had the customary mystery tour around Heathrow including Terminal 5 which is a right pain when you just want to get home… The journey to all the other terminals does make me think about booking alternatives in future.”

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Posted 7 months ago

Purple Parking is rated 4.5 based on 2,541 reviews