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Purplebricks Reviews

1.3 Rating 575 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 575 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
My mother died I wasn't in the right head space to sell the house at this point. I engaged with Purple bricks to sell the property. The sales lady who came to see me reassured me its no sale no fee etc She would do everything sit back mourn in peace and let me sort things. She also boasted about me being only one of 30 clients as they like the personal touch. They told me there would be Great communication etc etc. Non of this happened so I stopped the service. 1 year later they send me the full bill for the house sale claiming I should have read the small print. They told me lies that I deferred the sale and turned down a offer to which is why I owe them the money. I Never had a offer nor communicated to. They to top it off they didn't return my house keys so i had to change the front door! Apparently that's my fault as well.
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Posted 3 years ago
Made an appointment to view property at 130pm , brought my family with my 2 little infants. No one came to show us and vendor didnt show. Called the officr, they had no clue whatsoever even where the property was
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Posted 3 years ago
Absolutely robbing company Please please please do not sign up to purple bricks. Its a scam Will take all your money without doing anything. It IS NOT A NO BUY NO FEE they still charge you. Please avoid and stay with your estate agents WORST MISTAKE EVER
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Posted 3 years ago
Arranged an appointment for a property. They sent a cancellation for a different property. So far, I have come across a few properties marketed by Purplebricks that I have been interested in, but it’s been impossible to get an appointment to view. I don’t know whether sellers are aware that their properties sometimes sit on the market for ages only because Purplebricks are not efficient at organising viewings. Now, I don’t bother looking at properties marketed by Purplebricks..
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Posted 3 years ago
My family had viewed a house listed on Purple Bricks, loved the house and made an offer which the buyer accepted. We were sorting out the documents, they were supposed to send us the Memorandum of Sale, but they told our lawyer that the head office was drafting up the documents while giving us a different story. Meanwhile, we sent a surveyor to take a look at the house and what needed to be done, and one day after the survey, they gazumped us and told us the offer was raised ~50k more than the accepted offer, which is absolutely ridiculous. It seems like they waited until after we had paid out money to trick us into paying more for the property, which in my opinion is totally immoral. Buyers should be careful using this site, they rely on underhand tactics to try and get more money out of inexperienced buyers.
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Posted 3 years ago
Please please stay away from Purplebricks..They are Thieves.....plain and simple. don't listen to the agent read read what you are signing up for save yourself £2000 Estate agent fees you will pay even if they don't sell your property
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Posted 3 years ago
Avoid Purplebricks like a plague. There is no negative rating. I would not hesitate to give them that. Worst online estate agents I have ever come across. I have had several bad experiences with them to consolidate my belief that they are at the top from rock bottom. Just now my viewing for a property in Liverpool had to be cancelled the 2nd time as Carol the estate agent who was supposed to do the viewing failed to show up. This viewing was originally booked for the last weekend which Purple bricks rescheduled without giving any reason and now she decided not to show up.
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Posted 3 years ago
I f I could give them 0, I would. Local agent taking total control of the App, deleting negative comments about Purple bricks from a viewer or cancelling appointments unilaterally. Wrong photos on the site for about a month and their local agent lied about it, blaming the photographer. Viewers left stranded with me for over an hour. Customer service contradicting themselves about the use of social media by the local agent to get my personal information. A shambles and just achieved two viewings in 3 months, both botched. Refusal to activate any refund. Stay well clear of them!
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Posted 3 years ago
I moved out my apartment on 30th September (5 weeks ago) and have still not received my deposit back. Purplebricks are currently in breach of contract. They have never provided me a reason as to why the deposit has not been returned even though they legally have to do so within 30 days. I have sent multiple emails to various contacts and tried calling plenty of times - all of which are ignored and never returned. My initial property manager Jessica Walker has gone MIA and her sidekick Roberta Notarbartolo has ignored my calls and emails all week. 4 weeks after moving out, they sent me photos from 2019 asking where items were - this was 6 months prior to me moving in so when I explained that, they then tried to find another reason to withhold my deposit illegally. They then advised that the landlady wanted to send a different contractor in to have another look at the property “as things might have been missed” (after the current tenants had lived there for a month). What a load of nonsense. Purplebricks hired their own independent checkout agent initially (5 weeks ago), we all received the same report a few days later and just because the landlady Giada Schioppa is a fraud, I still have not received my deposit back. I should add that the new tenants who moved in, paid 10% over the asking price and paid 12 months cash up front which makes this all the more baffling. 5 weeks after moving out, this saga is no further forward and there has been absolutely no reason or cost given to me as to why my deposit has not been returned and those cowboys are withholding £1000 without reason. They are an absolute disgrace.
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Posted 3 years ago
purple bricks described the property as well maintained and ready to move into. The survey hi lighted serious defects in the roof, walls, electricity, gas and rain water pipes and gutters. We have to foot a bill for these repairs and took no responsibility for this misrepresentation of the condition of the house. they refused to confess this to the seller and negotiate a price reduction.
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Posted 3 years ago
I moved out of the rental property 4 weeks ago and have still not received my deposit back despite countless emails and attempted calls and no reason being provided. My property manager Jessica Walker ignores every call and the only time she replies to an email is to say, "The landlady wants to make a claim from the deposit but I don't know the cost yet". She provides absolutely no reasons despite me asking over and over again. She even sent me an email with photos dated 6 months BEFORE I moved in asking where these items were. A real shady, backhand tactic that Purplebricks clearly use to try and scaremonger. 4 weeks down the line and we are still no further forward even though I have attempted to reach out to the landlady Giada Schioppa & landlord Andrea Zecchino to get this resolved. All rent payments were made on time each month and the apartment was left spotless. This is causing no end of stress, frustration and anger.
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Posted 3 years ago
Absolutely awful! They made me lose my dream home by failing to organise a viewing for me for weeks, when clearly they were managing to show the property to other people as it has now been sold before I’ve even been allowed my viewing. I offered days and times I could view over a 2 week period and all were rejected. Now I’ve lost my dream home thanks to Amanda Coveney and Katie at Purple Bricks. Such a ridiculous system to try and get a viewing, and I was so upset I also want to delete my purple bricks account and even getting that deleted is frustrating!!! Avoid at all costs!!!
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Posted 3 years ago
The most unprofessional service I have ever experienced. Asking for £1000 when they are unable to uphold a service. Lost out on a buyer due to themselves and their third party solicitor taking over 3 months to even make any contact. Complained even made by a Purplebricks working as their solicitor even said once when asking “I’m not superman, I have lots of work to do not just yours” I mean disgusting service. Then due to failing to sell our property with Purplebricks, we tried letting services. AGAIN lost our tenant which I found myself due to constantly ringing and telling her to withdraw and reapply over and over with the most unprofessional manner. I would highly recommend you AVOID THIS SERVICE!!!!
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Posted 3 years ago
As a Surveyor I deal with a lot of estate agents. Never have I come across such unprofessional staff. I wouldn't like to be a client of theirs.
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Posted 3 years ago
I made the mistake by paying up front to have my property put on the market. Once the photos were put on right move with their recommended price (despite me suggesting it should be lower), ZERO viewings and ZERO communication. I didn’t even know I could change the price myself. To top it all off the customer service response when I said there had been no communication “she added a note to say she had tried to get in touch”..em hello, no she didn’t and that’s your proof, not a call log or email verification? LOL. Anyway you get what you pay for I suppose. Really don’t recommend.
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Posted 3 years ago
Letting - fake references accepted by PB, Guarantor same fake reference. Didn’t check that standing order was set up. Tenants breaching 4 main clauses in Lease Agreement including another couple living in the house.
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Posted 3 years ago
If there was a possibility to give 0 star I would. One of the worst letting agencies i have ever dealt with, their customer service is rude an most of the time unhelpful, they rarely return any of your calls or emails and don’t provide any updates. They delayed the start of the tenancy several times due to incompetence or simply not caring about the tenant or the landlord. I am still waiting for them to release a tenancy agreement through DocuSign but nothing so far due to some technical issues they are not willing to acknowledge so the start of the tenancy keeps getting delayed for no good reason! I am writing this message at 6am EST out of pure frustration with how bad they are and to advise other people to NOT use purplebrick as a letting agent….
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Posted 3 years ago
Simple, steer clear !! Not one decent lead...I complained..got a compete diatribe of guff... ending ...hope this helps..but hard luck you signed a contract and you will have to pay some £900. Plus... with absolutly no remorse..!! I sold through a local reputable company within weeks...not months..!! I have no choice but to pay... My advice DO NOT GO NEAR THEM... I think they should be investigated by ombudsman...
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Posted 3 years ago
Poor customer service. House on the market for over a year. No help or advice. Just photos taken and left to it. Complained about it And got nothing but legal jargon telling us how they’ve for filled their legal obligation. Complete waste of time and money.
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Posted 3 years ago
Avoid at all costs! I am at the end of a year long disaster with purple bricks! This is all about money making no care for you or your house sale! Zero communication from start to finish the agent did absolutely nothing for the money they charge literally a few photos posted to right move! No advice on viewing or recommendations on what could be done better I even had to ask them to come take new photos after the ones taken I could have done better myself! I had 4 viewings in the year is was up for sale with them! Promised a sale in 4-6 weeks a year later I am up with a estate agents already received more viewings in 2 weeks than purple bricks! Avoid like the plague if you sh*ty customer service or a fast sale!
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Posted 3 years ago
Purplebricks is rated 1.3 based on 575 reviews