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Purplebricks Reviews

1.3 Rating 578 Reviews
6 %
of reviewers recommend Purplebricks
1.3
Based on 578 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
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Purplebricks 1 star review on 6th February 2023
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 30th January 2022
Anonymous
Purplebricks 1 star review on 12th November 2020
Djamel
Anonymous
Anonymous  // 01/01/2019
Please do not use Purple bricks, I signed up with them, to my regreat, my agent assured me, I would only pay when I have sold, sadly I am unwell due to being in hospital I cancelled, they are now demanding almost two thousand Pounds, you cannot get through to customer service, I must fight on, please do not use Purple Bricks.Gabrielle
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Posted 4 years ago
Appears to me that those who wish to sell their property seek as low cost organisation to transact their wish. The old adage is you get what one pays for? Also the seller signs up not to Purple Bricks but to an independent finance house that underwrites each and every sale contract - thus the seller is committed to the finance house rather than Purple Bricks a sales and marketing organisation
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Posted 4 years ago
Buyers & Sellers BEWARE... As a potential buyer I've had a bad experience with PB. I am a FTB & fortunate enough to have a very good deposit & a mortgage in principle agreed. However my experience with PB, has been jaw dropping bad. This includes multiple viewing requests being cancelled repeatedly by different agents, with no apology & agents being totally inflexible in meeting my availability to view. Thus ultimately leading me to give up after multiple attempts. Example, I messaged & chased 1 agent for a response to view a property about 4 to 5 times but was ignored or left on read & never contacted back. Another example, I have been given incorrect information by both viewing & managing agent,concerning the same property, which I had an interest to offer on. This includes information concerning service charges, the sellers position & willingness to negotiate & other important questions concerning the property. I only know this, as i did my homework & checked things out with local residents who happened to have valuable information. Agents have also been rude & arrogant, not returned my calls, left me on read & not bothered to pass my offer onto the seller or get back to me, leading me to give up. I have also been told by agents that I was unable to do a second viewing on a property unless I was making an offer & 2nd viewings were only allowed to those who put an offer in & wanted to do measurements etc. Bizarre! I have never ever encountered anything like it. Agents also seemed poorly informed on some of the basic info, they need to be equipped with, when buyers posed questions. They seem to lack interest or knowledge, don't give you a reasonable amount of time to view a property or explain things, lie & are unwilling to put any effort in. I have been put off them as a buyer & would never ever use them as a seller. I have been left worn out by how difficult they make a viewing experience & cannot trust them to tell me & probably the seller, the truth. If sellers only knew how awful the experience Is with PB & how many potential buyers they have lost as a result of PB, they would think again about wanting to sell their property through them. If its this bad an experience at viewing stage I can't imagine how awful it would be getting to completion with them. they lack any kind of professionalism & integrity & are absolute cowboys. There may well be some agents out there who are good. However, given the experience I have had with several different agents, before I've even got to view some properties & after viewing, the majority are clearly not! I honestly cannot see how they get any glowing reports. It could be that they ask you to submit reviews online & ask you to include thier full name in the review, as I had been asked to. I am very much about sharing excellence. However, I cannot say somthing was good when it really wasn't or barely scraped below average. I have to be true to myself & share the truth from my perspective about the experience I have had, so that others are educated & well informed about PB. I honestly don't know how they get away with the way they behave...its shocking....Therefore buyers & sellers be beware! they lack any kind of professionalism & integrity & are just cowboys.
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Posted 4 years ago
I would never use this company to either buy or sell a property. I tried to buy a property in West Oxfordshire. I put in an offer which was acknowledged by email but was not told whether it was accepted by the vendor. 'Normal' estate agents will usually send out a letter with the offer. I tried to chase up by email but was sent a stock letter asking whether I wanted to sell my property! The person I had to deal with for this area was very 'cocky' and was not interested in discussing the sale. Best to avoid this company at all costs. Yes, its cheap, but the service is poor.
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Posted 4 years ago
A truly awful company, I would advise anyone who has had a bad experience with Purplebricks to make a complaint and then proceed to take this to the property ombudsman. I felt comfortable with Purplebricks based on their Trustpilot review, but I now learn their review score is so high on that site as they just delete any bad reviews
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Posted 4 years ago
We didn’t use Purple Bricks but our seller did and we feel compelled to write a review. Whereas we received exemplary service from our estate agent, PB left a lot to be desired, in particular the case handler Keiron who was rude, arrogant and unprofessional. He ignored our request for information, then replied sarcastically when he finally responded. He told us the seller was going to pull out of the sale but the seller assured us they weren’t and was quite angry it had been suggested. There were no updates and communication was poor, forcing us all to correspond directly with each other instead and putting the onus on us to keep our seller informed. When our seller tried to contact him with urgency several times his phone went through to voicemail and he was uncontactable. Based on our and our sellers experience we would never use PB and would recommend anyone not to.
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Posted 4 years ago
I wrote a review on Trust Pilot of the bad experience I received trying to book a viewing using Purple bricks. They have made me edit my review 5 times now. They will flag anything they can to keep a bad review hidden. Mine was initially flagged as I named the agent who gave me poor service yet that name seems fine on the 5 star reviews. In short you cannot trust these guys.
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Posted 4 years ago
Lots of reviews on house sales here but very few on Lettings. Let’s cut to the chase, avoid at all costs! Relocated to Singapore and let our property - PBs all online approach sounded perfect for us in a different time zone. In two years of our tenancy we were never introduced to a property manager (clearly they don’t actually employ them) so every little thing was whatsapped to me by tenant as there was no other way. Wound up switching agents mid covid, over an 8 hour time difference. What a mission. A few months since the switch Pb still dragging their heels and haven’t returned all the money they owe us. Unbelievable. So if you’re thinking of letting with them, save yourself the hassle and go elsewhere!
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Posted 4 years ago
Recently sold house using purple bricks,was persuaded to use solicitor they recommended and they gave quote of charge this would be,the simplest of sale took nearly 5 months,only happened because my husband chased chased & chased,solicitors PM property lawyers were dreadful at communication,really dragged their feet and got things wrong then when sale completed they charged £440 more than the quote,no explanation or breakdown of bill,these were solicitors persuaded to use rather than local one.we live in Grantham Lincs,wouldn't recommend purple bricks or these solicitors,disgusted!
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Posted 4 years ago
absolutely rubbish.mark the manager was very arrogant he tried saying who we could and couldnt have in our property for viewings.ie which was very little.no word from there solicitors that they recommended either.ignorant.people out there dont bother with this AGENT
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Posted 4 years ago
Justin from purple bricks contacted me by phone for a valuation on my property and found him arrogant and rude. Wouldn’t recommend him at all .
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Posted 4 years ago
Martyn Robson - Stockton on Tees Mistake within property description (incorrect date for open day) resulted in mass confusion and in turn had a terrible adverse effect on my properties introduction to the market. Problem was dealt with terribly, passed from pillar to post to different people to the point where i left Purple Bricks and advertised elsewhere, even when explaining my reasons for this (as above) - There was zero ownership for the terrible service and still hounded me for the £1000 fee. Martyn took zero ownership for his mistake, ignored texts, ignored phone calls and I am now faced with a fee i am going to have to pay purely to avoid further action. Terrible company, terrible staff. Couldn't advise against the use of PB any more.
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Posted 4 years ago
the worst agent weve had to deal with.the manager tried dictating to me who i could and couldnt have in my property for viewings.half the time they wouldnt answer to messages or phone calls.we was supposed to have had 5 viewings and only 3 turned up.then they wasnt really interested but just to nose around.i wouldnt trust them to sell a wheelbarrow let alone a property
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Posted 4 years ago
In a word dreadful - as follows: * Messed up an offer by turning it down out of hand without contacting us. * Local employees went "missing" contacted by main office did I know where they were? * Original PB employee handed over to another as my contact. She never bothered to call at the house to familiarise herself with the property. * No vetting of viewers and we had some rather unsavoury characters poking around (quite literally) a distinct disadvantage using an online estate agent like PB. Far too many sightseers and not enough serious buyers is a related point. * We felt that our interests were always secondary to the prospective purchasers *Once the fee was paid up front then we lost any advantage over PB we might have had. * The original draft of the particulars was strewn with spelling errors and it was a battle to proof read to ensure a good copy was produced. Reading other PB house particulars this seems common but is not confined to PB alone of course) * Computer base for bookings would occasionally malfunction. *Inflexible computer system if someone was marked as no show and they turned up late there was no way of rectifying this. * We took the property off the market for a marketing break and when we put it on again no contact from the local PB employees to check on us at all. * The feedback system is horrendous and again inflexible eg does not take into account a reduced price in the cumulative totals. So all in all we lost money as we have taken our property off the market and now with the pandemic have decided that when we put the property back on the market we will use a local estate agent.
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Posted 4 years ago
I am annoyed that I even had to give one star for this review!! Purplebricks told me they would have our property on the market by 6pm the day we signed up. I had to amend room descriptions on advert they were that basic and missed out vital, key points. I had to delete their photos and add my own, basically did everything for them. They even got the sale price wrong!!! We sold our house on the first viewing but couldn't get in touch with them to ask advise on how to handle viewings we'd still got booked in to the point where potential buyers were turning up to view house when it was sold!!! What a shambles. No communication or support. Not an estate agents at all. Do not use Purplebricks...please use a proper estate agent. It's a stressful experience with Purplebricks as they just don't care.
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Posted 4 years ago
Purple Bricks waste of money. No floorplan , had to wait weeks for energy survey. They do not vett anyone who visits your home they let anyone come for a day out. They overprice your property. Pictures are very poor. Go directly to your local estate agents have them all around and pick the one you are most comfortable with. Sold my home with local estate agents in two weeks after purple bricks had it on the market for 9 months!
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Posted 4 years ago
We found that our 'property expert' was very proactive until we paid for the service. We had a few viewings to begin with but then very little. We didn't find the 'property expert' to be at all proactive in working out what needed to change, or find interested viewers. The property was valued too high and we chose to lower it. We then used another agency to help sell it and they were able to get plenty of viewings in and we sold the flat through Hunters. We raised our disappointment with Purplebricks but our complaint wasn't upheld. The selling point of it being cheaper than a high street agency only works if they are able to sell your property, which Purplebricks were unable to do. I wouldn't recommend Purplebricks unfortunately.
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Posted 4 years ago
Lack of professionalism. Stay away! I've made an offer which according to the agent had been accepted (congratulations bla bla bla). I've started all the process, hired a solicitor, completed the mortgage application etc. A couple of days later, the vendor contacted me directly and said he had accepted another offer and that mine had never been accepted, no word from the agent. Total incompetence and waste of time.
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Posted 4 years ago
Have been ignoring me for weeks now. Totally let down by their lack of managing my property and customer service. Have referred my case to the property ombudsman and am now considering legal advice. Rude, unprofessional and totally let down by the whole experience. Even senior managers are ignoring me despite my complaint escalating.
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Posted 4 years ago
We have worst experience from the purple bricks yesterday at Wythenshawe. They have handed over us a not ready flat to stay. While doing the viewing letting agent Tasha agreed to do all the rectification works prior to moving in. But she has not done any action to carryout the rectification. After that while we call her she is not even picking our calls. When we try to call purple brick office they are also not ready to help us. They are asking us to call the letting agent to clear the issue and we made several calls to her and all were unsuccussful. Is this the service PURPLEBRICKS providing to the customers after receiving all payments?
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Posted 4 years ago
Purplebricks is rated 1.3 based on 578 reviews