Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Almost impossible to get a refund on a cancelled order. I was palmed off with lies and delaying tactics for 2 months. Eventually had to take legal action to get my money refunded. Appalling company!”

Helpful Report

Posted 6 years ago

Hello Darren, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Mobile came for my daughters Christmas present but would not charge properly. Upset my daughter. These things should be checked before sending out. I’m now in the process of sending back for a replacement”

Helpful Report

Posted 6 years ago

Hello John, We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered a phone 3 weeks ago and still haset come. Said there's a billing problem even thought i have already paid.see no reason why there should be a problem.”

Helpful Report

Posted 6 years ago

Hello Darragh, We are sorry to hear this. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Both phones sent were opposite colours from what I ordered! Blue phone was yellow! Poor customer service, would never shop with them again- refused to rectify order mistake and offered £10 no thanks!!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you received the wrong colour item. We have advised returning your order back so we can correct this. Once we receive your order we will be in contact with you via email Kind regards Quick Mobile Fix

Posted 6 years ago

“We ordered a ‘pristine’ phone and the screen pixels were damaged”

Helpful Report

Posted 6 years ago

Hello Richard, We are sorry to hear you received your order with a problem. We have advised returning your order back so we can correct this, however, you have requested a refund. Once we receive your order we will be in contact with you via email Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful company, they have had my phone for over a month I understand the Christmas period but I sent it off for repair on the 25th of November and they have still not sent it back please do not send your phone to this company they are theifs!!!”

Helpful Report

Posted 6 years ago

Hello Emma, We are sorry to hear this. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Absolutely atrocious. Keep clear.”

Helpful Report

Posted 6 years ago

Hello Phillip We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“sent me wrong color of phone and it was covered in scratches I asked for a replacement and they palmed me off with a 10 voucher and didn't reply again. safe to say I won't be using them again”

Helpful Report

Posted 6 years ago

Hello Scott, We are sorry to hear you have received the wrong colour phone, please do get in contact and a member of the team will be happy to help you Kind regards Quick Mobile Fix

Posted 6 years ago

“Within my company, we always aim for good reviews, so we deal with dissatisfied customers as a priority. I purchased a phone, well before Christmas, which was supposed to be in good condition. The phone arrived with a badly cracked screen, damage around the home button and worst of all sharp broken glass along one side. They had time to replace the screen or send a replacement; however, they didn't treat this as serious, even though I sent pictures to them of the undamaged package and the broken phone. I am now told that they will deal with this in the new year. They deserve this poor review, not for sending me a broken phone, which may have been a simple error, but for not correcting their problem promptly. Quick is not an adjective they deserve to use.”

Helpful Report

Posted 6 years ago

Hello David, We are very sorry to hear there was a problem with your order. We have received your email and a member of the team will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Item purchased grossly mis-described. Took me 3 days of constant phone calls totally hours on hold before I was answered by a real person. Still awaiting my refund. I am being charged postage to return the poor quality product. Terrible customer experience from start to finish.”

Helpful Report

Posted 6 years ago

Hello David, We are sorry to hear this, We have received your order back and is being processed for a refund. As advised refunds take 10-14 working days to process. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“When will my phone arrive ? I'm waiting ages. Absolutely appalling "service". No meaningful information provided by the company as to why my 10 year old's order of almost five weeks ago hasn't arrived.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear the problem you are having with your order. A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered two mini iPads. One white and one space grey. I was delivered a black and space grey. The space grey one was cracked at bottom of screen near home button. Both were Christmas presents therefore too late to return so wanted the kids to at least see what they were getting. Have emailed for replacements but no reply as yet.”

Helpful Report

Posted 6 years ago

Hello Gordon, We are sorry to hear this. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered a phone which I cancelled the next day which QMF confirmed was fine as had not yet been dispatched. However 2 weeks later I recieved the phone which I returned for a refund. Still not recieved refund QMF have had my money for over a month!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear this, we have received your phone back on 14/12/2018. Your order has been processed for a refund and as advised refunds take 10-14 working days. Kind Regards Quick Mobile Fix

Posted 6 years ago

“All good”

Helpful Report

Posted 6 years ago

Hello Darren Thank you for taking the time in rating our services, however, we see there has been an error as you have rated 1*. If there is a problem with your order please get in contact, however, we would appreciate if you update the rating at your earliest convenience. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very poor customer service Very poor delivery times”

Helpful Report

Posted 6 years ago

Hello John, We are sorry you are not 100% satisfied with the service. Your feedback has been taken on board and we apologise for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 6 years ago

“Terrible service not being able to speak to anyone”

Helpful Report

Posted 6 years ago

Hello Peter, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Terrible customer service, still waiting on a refund for broken phone I was sold and now ignoring emails .”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you have had a problem with your order. A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Dreadful company-sold me an iphone 7 which was described as good condition which said slight scratches on back & side but delivered a phone with a scratched screen. Repeated emails only get a standard response with no substance -come on quick mobile fix man up admit your errors and sort this out for”

Helpful Report

Posted 6 years ago

Hello Beverly, We have tried contacting you regarding your order, however, we have not been able to get through. Please do get in contact at your earliest convenience. Kind regards Quick Mobile Fix

Posted 6 years ago

“Sent wrong phone, could replace with the phone I ordered then took weeks to sort out the refund for the difference in phone. Wouldn’t recommend”

Helpful Report

Posted 6 years ago

Hello Georgina, We are sorry to hear this, however, refunds are processed within 10-14 working days. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 6 years ago

“Would not deliver my parcel to a local collection point or leave with a neighbour or family member. Had to be signed for by myself only. I work full time so could not be at home, I have things delivered all the time including phones and just collect them from the post office when I’m not in. Totally ridiculous service. Really disappointed, I ordered on Black Friday and it’s now Christmas and I still don’t have my goods and no body had tried to contact me!!!!”

Helpful Report

Posted 6 years ago

Hello Lauren, We are sorry to hear this, however, we are unable to leave with a neighbor or a safe place due to security purposes as you have placed a valuable order. The order would not be left at a post office as the items are sent with a different courier. If you have not received your order please get in contact and a member of the team will be happy to help you Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews