Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all costs!”

Helpful Report

Posted 6 years ago

Hello Darren We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“I LEFT A REVIEW YESTERDAY WHICH WAS COMPLETELY IGNORED. I ORDER A PHONE ON 30TH NOVEMBER AND I STILL HAVE NOT RECEIVED IT. THE COMPANY CLAIM THAT THEY DESPATCHED IT ON 19TH DECEMBER BUT IT IS STILL NOT HERE AND IT SHOWS NO SCANS WITH THE TRACKING NUMBER THAT THEY HAVE PROVIDED. THEY HARDLY COMMUNICATE AND I DO NOT BELIEVE THAT THEY EVER SENT IT. THEY CANNOT PROVIDE ME WITH A ORDER BUT THEY HAVE ALSO NOT REFUNDED MY MONEY AND NO ONE CAN GIVE ME A STRAIGHT ANSWER. STAY AWAY FROM THIS COMPANY AND PLEASE READ ALL THE REVIEWS. IT IS MORE BAD THAN GOOD AND I THINK SOME OF THE GOOD ONES ARE BEING WRITTEN BY THEMSELVES. FRAUDELENT COMPANY THAT TAKES PEOPLES MONEY AND THEN CEASES TO COMMUNICATE!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Amanda We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very, very poor service, my phone took 1 month to come. Was extremely dissatisfied”

Helpful Report

Posted 6 years ago

Hello Daniel We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Worst customer service I've had in my life. Don't buy a used phone with these guys. Their high ratings probably come from the 'fixing' service but not for buying used phones for sure.”

Helpful Report

Posted 6 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Bought a refurbished iphone online. It was faulty and poor condition. Customer service poor, evasive and didn’t listen. Still waiting on refund to be processed two weeks later. Can never get through on the phone either. Buy elsewhere. Cheap for a reason.”

Helpful Report

Posted 6 years ago

“ID 199911 4th November 2018 – I have bought the phone 19th November 2018 – after 11 working days they have not send it 19th November 2018 – after 1000 emails and calls I have cancelled the order and they emailed me back “The refund will be processed on 12/12/18” 12th December 2018 - NO REFUND and they answered me “Your refund will be processed on 17/12/2018” 17th December – NO REFUND and they said “Please await further information” 18th December - NO REFUND and they answered me “Your refund will be processed on 21/12/2018” 21st December - NO REFUND and they said “Please await further information” 2nd January - NO REFUND and they answered me “Your refund will be processed on 15/01/2019” 4th January - NO REFUND and they answered me “Your refund will be processed on 15/02/2019” Reading the other reviews I am afraid that I lost my money”

Helpful Report

Posted 6 years ago

“I ORDERED A PHONE AS A CHRISTMAS PRESENT ON 30TH NOVEMBER AND I STILL HAVE NOT RECEIVED IT. THEY CLAIM THEY FINALLY DESPATCHED IT ON 19TH DECEMBER BUT I STILL HAVE NOT RECEIVED IT AND THE TRACKING MUMBER STILL SHOWS NO SCANS. I HAVE TRIED EVERYTHING TO GET THIS RESOLVED BUT THEY DO NOT CARE AND ARE NOT EVEN TRYING TO HELP. I MUST HAVE SENT AT LEAST 30 EMAILS TO THEM. I KEEP JUST GETTING GENERAL REPLIES. I AM SO ANGRY AND DISSAPOINTED IN THIS COMPANY. THEY HAVE RUINED CHRISTMAS AND DO NOT CARE ONE BIT. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Had to take iPhone to another repair shop to get new screen fitted and battery connected as it was lose cost me extra money to repair would never buy from here again my daughter was disappointed on chrismas day”

Helpful Report

Posted 6 years ago

Hi Sharn We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“This is the most appalling online buisiness I have ever come across. Purchased a grade A refurbished iPad Air which did not charge when I received it on the 13th November 2018,they have had the iPad since the 13th december2018,I have had generic answers around all the emails sent,have spoken on chat to no avail.I still do not know if and when I will receive the iPad back repaired.I am now claiming via my credit card for my money back. BEWARE THIS COMPANY ARE EITHER USELESS OR FRAUDS”

Helpful Report

Posted 6 years ago

Hi Keith We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I have been waiting since the 19th of December for an iPhone 7 and its now the 5th if January and I still have not got it this company is very disappointing”

Helpful Report

Posted 6 years ago

Hi We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“have been waiting for phone for 2 weeks with various messages saying someone will be in touch.. money taken out of account.. never use them again as bad customer service”

Helpful Report

Posted 6 years ago

Hi Ian, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I am still waiting for notification that my purchase has been shopped! Give me better service and I might give you a better review!”

Helpful Report

Posted 6 years ago

Hi Laura, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered Samsung S5 16th december Still no phone They have had my money all this time. I have been without a mobile all Christmas and haven't been able to contact my friends or arrange play dates for our 4 children. They say by email they have prioritised my order for the first week of January. It is 19.07 Friday 4th January and no phone has been despatched. They have not been honest in their advertising or communications and are entirely unethical. The responses they post on here are all generic and clearly designed to look as though they wish to solve customers problems but this is just window dressing. The positive reviews are all from company employees being paid to post positive reviews to counteract the huge amount of bad ones to help get more of our money for the owner. Never encountered such a bad business model or customer service operation.”

Helpful Report

Posted 6 years ago

Hi Craig We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“!!Do Not Use!! Made an order for a refurbished iPhone on 22/10/2018. The day after I expected delivery I called up and was told they did not have my order in stock and that it could take up to a month to complete. I was not happy with this so requested a refund in mid November, I was told this would take 14 days to process. 14 days went by and no refund so I contacted again and was told they had changed payment provider and needed further details to process my refund and it would take another 14 days. Since then I have been chasing regularly and each time being told my refund will be processed, currently now being told it will be processed on 04/02/2019. This is a joke of a company with no respect of consumer law/ guidelines and horrendous customer service.”

Helpful Report

Posted 6 years ago

“Kept chasing delivery. Nothing was made clear. Delivery company has appalling service”

Helpful Report

Posted 6 years ago

Hello Tandi We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“3 weeks since taking my money and still no phone. Absolutely appalling. Lied in emails about opening times over Christmas, delivery times and have been promised dispatch is processing as a priority for a week. AVOID (ID210679 in case you want to finally sort)”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“DO NOT BUY FROM THEM (after 5 months: NO PHONE - NO REFUND) Before buying something from them PLEASE check the FB or Twitter page: Quick Mobile Fix-Customer Experiences and Issues”

Helpful Report

Posted 6 years ago

Hi Oliver We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“after 3 MONTHS: NO PHONE NO MONEY BACK RUDE CUSTOMER SERVICE (when they answered) (the same generic answer promising that something will be completed in a certain time scale which never happens)”

Helpful Report

Posted 6 years ago

Hello Michele, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I have been waiting five months for a refund. I have emailed multiple times. Their latest excuse is the Christmas period slowed them down..it wasn’t Christmas 3 months ago. They are in breach of the Consumer Rights Act and guilty of theft.”

Helpful Report

Posted 6 years ago

Hello Gwen, We are sorry to hear you are experiencing a problem with your refund. As communicated via email we have provided the information on when you will receive your refund for your order, however, if you have any questions on inquiries please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to advise you further. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“ID 199911 4th November 2018 – I have bought the phone 19th November 2018 – after 11 working days they have not send it 19th November 2018 – after 1000 emails and calls I have cancelled the order and they emailed me back “The refund will be processed on 12/12/18” 12th December 2018 - NO REFUND and they answered me “Your refund will be processed on 17/12/2018” 17th December – NO REFUND and they said “Please await further information” 18th December - NO REFUND and they answered me “Your refund will be processed on 21/12/2018” 21st December - NO REFUND and they said “Please await further information” 2nd January - NO REFUND and they answered me “Your refund will be processed on 15/01/2019” Reading the other reviews I am afraid that I lost my money”

Helpful Report

Posted 6 years ago

Hello Michele We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews