Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good service, good price for a good product and everything as it should be.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY!!! Try ringing them first, you will not be able to speak to customer service or anyone. A business that doesn't answer their phones is failing big time. I ordered a refurbished phone and waited over 2 weeks for delivery when it arrived the headphone portal didn't work quite a major fault and not specified as a fault when ordered. Clearly they hadn't checked product before sending out. Due to lack of communication from Quick mobile fix I demanded an immediate refund. It took nearly a week for them to provide me an address to return said product. I sent phone back next day delivery, It took them 3 days to confirm they had received the phone. Again what reputable business does not check its mail everyday? They received the phone August 15th and said it could take 10-14 days to refund. It has been well over that time period which was already a ridiculous amount of time to refund. I have now had to make a missing refund claim with my bank to retrieve the money. DO NOT USE THIS COMPANY CHECK THEIR FACEBOOK PAGE AND SEE LOTS OF SIMILAR COMPLAINTS there are plenty of other companies you can use. You have been warned! Order No ID181915”

Helpful Report

Posted 7 years ago

Hello Kennedy, We are sorry to hear this, we have our telephone and live chat service running as normal, unfortunately, we had an extremely busy period. Please do visit the website live chat or call in and a member of the team will be happy to assist you if you are still experiencing a problem with your order. Kind regards Quick Mobile Fix

Posted 7 years ago

“Not even a one star. If you see from my previous review, I ordered a ‘pristine’ phone but when it arrived was dented and the battery ran out I. minutes. I phoned over and over but no one picks up and have also emailed. I received a response to my REVIEW the other day saying they had responded to my email. Having waited for this response and checking daily for over a week, there was no email. They are clearly waiting for my 14 day return to be over. I genuinely believe that they employ people to write the good reviews as over the last 10 days no one has picked up the phone. Avoid this company like the plague”

Helpful Report

Posted 7 years ago

Hello Rachel, We are sorry to hear this, we have our telephone and live chat service running as normal, unfortunately, we had an extremely busy period. Please do visit the website live chat or call in and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 7 years ago

“Second phone I’ve bought for this website, both have been as good as new!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“This is, at least, the seventh time you has asked us to review our purchase. You should not be surprised if we are getting somewhat annoyed by the inability of your systems to recognise how annoying this is; or maybe it’s because we will file more than one good report without you completing your side of the offer. Pity! Jane and Bob Knight”

Helpful Report

Posted 7 years ago

Hello Jane, We are very sorry to hear this, we have looked into this and removed your email address to receive any more reviews. If you still receive them please do get in contact Kind Regards Quick Mobile Fix

Posted 7 years ago

“Quick Mobile Fix offered the best price when selling my iphone 7. Advertising payment within a 1 day BACS. TOO GOOD TO BE TRUE!!! I accept that there must be time to assess the phone, but they received it on the 21/08. I have been fobbed off with emails last week and this week with the promise to receive my money this morning, still waiting...”

Helpful Report

Posted 7 years ago

Hello Calum, Your payment has been processed on 29/08/2018, your funds will be in your account very soon as we process payments within 5 working days. You are able to contact via telephone or live chat and a member of the team will be happy to help you Kind regards Quick Mobile Fix

Posted 7 years ago

“Price offered good as screen was broken and was better than all others I tried - basically it was phone value minus cost of fixing which saved me the hassle of getting it repaired first. After checking the payment seemed to take a little longer than I expected but all in all it was about 10 working days to complete so reasonable.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Dreadful customer service and communications”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are not 100% happy with the service. Please contact us and a member of the team will be happy to help you Kind regards Quick Mobile Fix

Posted 7 years ago

“Excellent service. Great prices. Swift delivery within 4 days.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very efficient professional process from start to finish. Will recommend to my friends”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sent my phone with the back camera screen broken to be fixed on July 27 I still have not had my phone. I was informed about a delay in supplies to fix. Last week I emailed again saying I don't want my phone to be fixed but just want my phone returned. This week 5 days later I get another email that they are still waiting for a delivery. I Don't care and just want my phoned returned back so I can get my phone fixed before I leave the UK. So Quick Mobile Fix don't fix my phone and just return it.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there has been a delay with your order. Unfortunately, we required a new part in to complete the repairs on your phone. We are expecting the part to arrive in the next 5 working days. We did inform you that we needed the part so if you were unable to wait you could have canceled your order. We do apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fi

Posted 7 years ago

“Service is great and daughter is very happy with phone which is in excellent condition. Can’t fault Quick Mobile Fix”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Shocking Customer Service. Chose to use this company over many others on a compare site as it stated 24hr pay out! What a joke! Sent 2 Iphones (30/08), both were delivered 31/08. Heard nothing so I chased 04/09 to be advised that I was sent offers 01/09 I had received no offer or email (I checked my Spam). So I accepted offers of the back of my chase email (04/09/18), had no reply. 06/09 Received an answerphone message advising I only had until 07/09 to confirm offer! Tried calling ... no answer, tried emailing (numerous times) no reply! Noticed Quick Fix mention "Live chat" I looked for this on their site as a last resort to get an answer / update, but it isn't there! Absolutely shocking service. No idea why they are still managing to trade!”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Unfortunately, we have been extremely busy, however, if you require any assistance please do contact us and a member of the team will be happy to assist you. A member of the team contacted you yesterday regarding an update. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Fantastic, easy to use service. Would definitely recommend!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great product, as advertised. Despatch delayed but arrived on a next day service. would use again!”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Took over 1 week after delivery for phone to be unlocked, after numerous emails & phone calls. Phone should have been already unlocked as it said on the website when I ordered.”

Helpful Report

Posted 7 years ago

Hello Roland, We are sorry to hear this, to avoid any delays we sent he phone and should be unlocked within 4 working days of delivery, if the phone is still locked, please contact us by live chat or via telephone. Kind regards Quick Mobile Fix

Posted 7 years ago

“Easy website to follow and simple postage system. Did take longer than I thought for the sale monies of my phone to hit my account, but I received amount as quoted on submission. Longer than a competitors site I have used before.”

Helpful Report

Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Horrendous Service and still not receiving it or my money!!! I accepted the reduced offer from £300 to £279 even though my IPhone 8 128GB is in immaculate condition. I accepted this reduced offer on Friday 24th August 2018 and eleven working days later, I still haven`t received my money. Where is my money??? I have tried phoning them but it cuts off after about two minutes. I have E.Mailed them several times and can`t get a straight answer. Shocking service.”

Helpful Report

Posted 7 years ago

Hello Nigel, Your payment has been processed on 29/08/2018, your funds will be in your account very soon as we process payments within 5 working days Kind regards Quick Mobile Fix

Posted 7 years ago

“Thought it would be a quick delivery 24hs really but waited a week dispute advising them my urgent need as a cater.”

Helpful Report

Posted 7 years ago

Hello Jane, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The phone is good but the camera is not very clear (it looks like it needs cleaning)”

Helpful Report

Posted 7 years ago

Hello William, We are sorry to hear you are experiencing a fault with the phone, please do get in contact as we supply a warranty with the phone that we sell. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews