Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 6 years ago

“I'm trying to speak with somebody from Quick MobileFix. I'm waiting on the phone for more than 1 hour and 40mints. After that my call went off without any response. Very bad experience very bad service.”

Helpful Report

Posted 6 years ago

Hello Eduardo We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Order was cancelled after the delivery date/ email issues back in December with days of placing order and I am still waiting for a full refund. Your customer service is rude and very unhelpful!”

Helpful Report

Posted 6 years ago

Hello Tracy We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“bought phone, didn't hear anything from them and when tried to contact there was no answer after an hour on hold”

Helpful Report

Posted 6 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took 10 seconds to take my money, are taking 30 days to refund it. I cancelled the order the next day so nothing had even been dispatched. Based on other reviews, it looks like i'll get my refund quicker than i would have received the phone. I wouldn't try and call either, that takes about an hour, plus they have to call you back within 24 hrs just to confirm the cancellation! Why? I've already said I want to cancel. What a complete waste of time.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Excellent friendly service, but not impressed with delay for refund.”

Helpful Report

Posted 6 years ago

“ordered an iPhone off these crooks on the 4th December week before Christmas. order ID:209814. I contacted them still hopeful i would get my daughters Christmas present in time, then on Friday 22nd December i get an email from them saying the office was closed as from that Friday through to the 2nd January, i called the bank couldn't do anything till after Christmas to get money back. called my credit card company to cancel the payment and lodge a complaint. Ended up paying out twice for another phone from somewhere else that night so my Daughter had her christmas present. Since then several emails to them asking for a refund and still no satisfactory response, last one said they would get back in touch within 24 hours, Guess what im still waiting 3 days later.”

Helpful Report

Posted 6 years ago

Hello Bappi, We are sorry to hear this. A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“DO NOT USE THIS COMPANY Worst service I have ever received. They promised a refund would happen but I had to wait 30 days. 35 days later, they say it will be another 30 days. THEY DO NOT ANSWER THE PHONE 30 minutes on hold, only to be hung up on - twice!”

Helpful Report

Posted 6 years ago

“The worst company I have had to deal with paid for phone mid December faulty phone which would not hold charge arrived mid January returned phone still waiting refund 20/02/2018 told it could be returned by mid March looks like a money laundering company”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“DON'T USE THIS COMPANY. They don't send the phone, repeatedly lie about future deliveries when you complain, and I am still waiting for a refund weeks later. Check out Trust Pilot reviews for a REAL idea of what they are like.”

Helpful Report

Posted 6 years ago

“Phone arrived faulty, wouldn’t accept my network so I’m presuming it’s not unlocked as per O2 who I sought advice from. Still awaiting for the phone to be fixed. Bought it on 2nd February, so have no had no phone for 18 days”

Helpful Report

Posted 6 years ago

Hello Richard We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“Absolutely shocking from start to finish donnot use!!!”

Helpful Report

Posted 6 years ago

“Shocking....I just want my money back which I’m entitled to but no one will call me. Disgraceful!! Spoken to trading standards and will be taking if further, they’ve had enough time to sort issues out....please do not use this company”

Helpful Report

Posted 6 years ago

“Payed for phone on 3rd of February... still haven’t received it on 19th February. How can I review positively?”

Helpful Report

Posted 6 years ago

Hi We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Absolute disgrace ...”

Helpful Report

Posted 6 years ago

Hello Chris We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“I sent my phone for a screen repair and I was emailed saying that it was finished within a few days after they received it, longer than I was expecting but I was fine with that and they said that it would be sent back in the next couple of days. However, after just under two weeks and numerous phone calls later, I feared that they had entirely lost my phone as it seemed impossible to simply post my phone back to me. I ended up getting it back three weeks after I sent it and then I asked for a refund for the delay (which I had been promised on the phone) but was told that they wouldn’t refund me despite taking at least two weeks just to post it back.”

Helpful Report

Posted 6 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“An efficient and easy to use service”

Helpful Report

Posted 6 years ago

“Terrible company takes forever to post out if at all bank only way to get money back I have after 3 weeks recieved my tracking number but probably either wort come or be rubbish so I'm not holding a lot of hope right now”

Helpful Report

Posted 6 years ago

Hi Julie We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“There is nothing Quick about this service. If you are looking for a fast replacement as in my case so ordered a refurbished Grade A I Phone which took a very long to arrive, and when it finally did... it wasn’t in working order so had to be returned immediately. £7.50 to return which wasn’t even offered back as a kind gesture for inconvenience which would have been high on my customer care list..... The phone itself was good to look at, but as stated not in working order. I made payment on the 24th of January...... it is now the 18th of February and I still haven’t been refunded. I don’t feel this is exceptable .... I could just be unlucky in this case, but since going through other reviews..... I see similar problems... I personally wouldn’t recommend.... And I’m hoping that I don’t have to take matters further as I have been extremely calm, patient and polite in trying to resolve this issue.”

Helpful Report

Posted 6 years ago

“Stay well clear, I waited 3 weeks for 2 iPhones to arrive, when they eventually arrived one was faulty, earpiece distorted even though they go through a so called ‘rigorous testing’ complained straight away, and I’ve now been waiting 7 days for them to organise return, still no sign of it, all correspondence I get back is just generic emails. I’ve also been offered compensation, which again I had to chase for over 4 weeks. They have offered a £10 voucher to spend with no other than ‘quick mobile fix’ what an insult after spending £1041 !”

Helpful Report

Posted 6 years ago

Hello James, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews