Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,816 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,816 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took too long to arrive poor customer service”

Helpful Report

Posted 4 years ago

“I ordered a phone and cancelled the order the next day before the order had even been confirmed. Despite this they still took payment and confirmed a refund would be issued within 14 working days. That was not issued and despite numerous emails and phone calls (with hour long waits) the situation was still not resolved. Currently trying to obtain refund via the credit card. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“I ordered a phone over a month ago and it never turned up. UPS say it was delivered so I guess its mostly their fault but I have to say QMF’s customer service over the whole matter has been shocking and unhelpful. I’m hopeful it will get sorted eventually but I’m not happy with the way it has been handled.”

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Posted 4 years ago

“i have used quick mobile fix several times in the past and always been happy, but on this occasion the delivery took a week longer than advised and the phone was not in as good condition as those previously purchased for the same price”

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Posted 4 years ago

“Delivery time passed and no one contacted me”

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Posted 4 years ago

“Took too long to deliver. I sent an email explicitly saying I wanted to cancel and not be charged for the purchase but you sent it anyway.”

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Posted 4 years ago

“Didn’t help my issue”

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Posted 4 years ago

“Took 15 days to be delivered”

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Posted 4 years ago

“I have ordered a repair beginning of this month. The material was supposedly available. 8 days after the reception I am only informed now, due to my chasing, that it will take another 4 to 7 days to receive the LCD screen. This is far from honourable customer service where you should at least provide transparency to your customers...”

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Posted 4 years ago

“IPhone X arrived but had a life of its own. Bought new one, which I paid separately, still haven’t delivery notification after 10 days.”

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Posted 4 years ago

“Was told up to 7 days to dispatch, on 6th day told there was a quality control problem and order would be shipped within 3 weeks!!! Asked for an immediate refund, still waiting to get it.”

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Posted 4 years ago

“Received a faulty item Returned it the next day and I am still waiting for a replacement after 2 weeks”

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Posted 4 years ago

“Late delivery no tracking number little customer communication”

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Posted 4 years ago

“Delivery on phones taking too long as it was ordered for a birthday present this was not acceptable should be within the 7 days as stated”

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Posted 4 years ago

“Came after two weeks. Was not very happy to be honest.”

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Posted 4 years ago

“Good quality phone purchased but waited an eternity for delivery then didn’t receive everything I ordered,poor customer care I’d of gone elsewhere if I’d known”

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Posted 4 years ago

“this is the second time we have bought a phone from you and both times you promise delivery within a certain time and there is always a delay.this will be the last time we use you very poor service”

Helpful Report

Posted 4 years ago

“Ordered over 5 weeks ago and still have not got working handset. The handset sent out did not work, battery issues. sent for repair still awaiting repair/replace after handset received back at QMF on 11th. now 20th. emails replied to with standard copy paste 24/48hr for repair. Call gained slightly more information but was on hold for nearly an hour.”

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Posted 4 years ago

“The charger broke within a few weeks”

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Posted 4 years ago

“The phone I recieved was faulty, the battery didnt keep charge. Over 2 wks since I sent it back got a replacement and still nothing has arrived So I now have one in happy son without his new phone on holiday.”

Helpful Report

Posted 4 years ago

Quick Mobile Fix is rated 3.2 based on 6,816 reviews