Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,818 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,818 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The camera was blurry on arrival”

Helpful Report

Posted 5 years ago

Hi Jack, We are sorry to hear you have a fault with your device. Can you please email us regarding this with your order ID and a member of the team will resolve this for you. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Phone arrived quickly and was pleased until we found it was faulty. The home button doesn't work and felt the phone should have been checked before sending. Arranged for it to be sent back 2 week's ago, and have heard nothing.”

Helpful Report

Posted 5 years ago

Hello, We are sorry you are experiencing a fault with the phone, a member of the team emailed you requesting more information about the return of your order as we have not yet received your phone. Please do get back to us ASAP. Kind Regards Quick Mobile FIx

Posted 5 years ago

“Second time I’ve ordered a phone.it cane quick but before I even got to use it there were problems it’s had to be sent back for an exchange.to speak to someone on the phone it gets sorted very quickly but to email it the customer service isn’t great.just phone and it will be dealt with promptly.”

Helpful Report

Posted 5 years ago

Hello, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell. Please return the phone as advised and we will be resolving this matter as a priority. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“got a iPhone 8 plus for Christmas everything was fine and really enjoyed using the phone then late January it wouldn't turn on, rang up and they said to send it in so i did on the 22nd of January an its now 20th march and I still haven't got my phone back, during this time I was told multiple times that my phone would be fixed and returned in the next 1-3 days however I still haven't received it, they then told me a months and a half after receiving the phone that they were actually unable to fix it and were sending me a new one even though I was told that it was already fixed and on its way back. the staff were also very little help as multiple times I would just get the same automated email reply!!!!”

Helpful Report

Posted 5 years ago

Hello, We are sorry you were experiencing a fault with the hone you purchased. A member of the team will be reviewing your order to see what has happened. We take feedback seriously to improve the service as your opinion matters. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 5 years ago

“Phone arrived, though late. No problems to date, as per description.”

Helpful Report

Posted 5 years ago

Hello, We are sorry there was a delay with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone ordered took a long time to arrive and then when it did it was faulty. It has been returned to be "fixed", so time will tell. Previous purchases have been much better.”

Helpful Report

Posted 5 years ago

Hello, We are sorry you were experiencing a problem with the order you received, however, we are currently resolving the problem and will be in contact with you via email with an update soon. Apologies for any inconvenience this may have caused you Kind regards Quick Mobile Fix

Posted 5 years ago

“It took ages and has scuffs it had a cracked screen but still worked had to get it fixed myself the 1 year warranty is fake”

Helpful Report

Posted 5 years ago

Hello, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter, however, as you have taken the phone to a third party this has voided your warranty Kind regards Quick Mobile Fix

Posted 5 years ago

“The delivery was taken over 10 working days.”

Helpful Report

Posted 5 years ago

Hello, We are sorry there was a delay with your order. Your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Hi Purchased a phone over a month ago, unfortunately had to return immediately as it was faulty! Still waiting on repaired or replacement phone! Takes at least 40 mins to get through by phone to customer service team! Disappointing”

Helpful Report

Posted 5 years ago

Hi Tracy, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Sent email after 10 days asking how things were going with phone and received a rude email back saying all there time was not up yet so hang on and i would receive email when the phone had been sent out,will never use again and i tell every one about it.”

Helpful Report

Posted 5 years ago

Hi, We are sorry to hear this. We dispatch orders within 7 working days but most orders are dispatched quicker than that. Your order was placed and dispatched within 6 working days. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I have bought two handsets within the past twelve months and the service and customer information has been poor on both occasions. Both were delivered late; that is beyond their stated delivery period. One excessively (6 working weeks) the other in 3 weeks. With no voluntary information forthcoming each time I had to chase, and chase again. Customer service is poor. The product is good.”

Helpful Report

Posted 5 years ago

Hello Richard We are sorry to hear this. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The product is fine and as described but the delivery time was far too long, longer than the stated time on the website. This meant a Christmas gift didn’t arrive in time. Customer services responded to my emails and we received the phone once I asked about cancelling the order.”

Helpful Report

Posted 5 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Product description said ‘GOOD’, but it looked like the phone case lost the fight against a shotgun. I also had to replace the Home Button and have now lost the Touch ID capability.”

Helpful Report

Posted 5 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I was sent the wrong grade phone and haven’t received a returns label yet”

Helpful Report

Posted 5 years ago

Hi Maddy, Please check your emails as we have confirmed that you received the Grade phone you ordered. Kind Regards, Quick Mobile Fix.

Posted 5 years ago

“There is nothing Quick about this service. If you are looking for a fast replacement as in my case so ordered a refurbished Grade A I Phone which took a very long to arrive, and when it finally did... it wasn’t in working order so had to be returned immediately. £7.50 to return which wasn’t even offered back as a kind gesture for inconvenience which would have been high on my customer care list..... The phone itself was good to look at, but as stated not in working order. I made payment on the 24th of January...... it is now the 18th of February and I still haven’t been refunded. I don’t feel this is exceptable .... I could just be unlucky in this case, but since going through other reviews..... I see similar problems... I personally wouldn’t recommend.... And I’m hoping that I don’t have to take matters further as I have been extremely calm, patient and polite in trying to resolve this issue.”

Helpful Report

Posted 5 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I bought this iPhone for my daughter (Beth McMillan). Upon delivery, it was quickly evident that the battery was faulty. It was returned under warranty on Sunday 27th January - you received it on Wednesday 30th Jan and as of today (1st Feb), you have not even started work on repairing the phone! Your claim of fixing a phone with 24 to 48 hours is untrue and very misleading. Why was the battery not properly checked before initial despatch? Please advise, Murray McMillan”

Helpful Report

Posted 5 years ago

Hi Beth We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“We had used Quick Mobile Fix previously and they were excellent. This time the service has been very poor. The phone did not work when it arrived. It was returned on 18 January but has taken until 31 January to receive an acknowledgement of the return and the email states that it will take another 7-10 days to be fixed. Emails are not responded to and phone calls are not answered promptly. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Clare We are sorry you are having a problem with your order and you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone arrived in good condition as advertised, however it took quite a while between ordering and arrival. The most annoying thing was that I received an email informing me that my phone would be delivered 'today'. I waited in but the phone did not arrive. I phoned to inquire and was told that this meant it would be delivered 'tomorrow'. I expressed surprise about this and received a half-hearted apology from the employee.”

Helpful Report

Posted 5 years ago

Hello Sue We are sorry to hear this. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“long delivery time - ordered on 24th December, arrived mid January and battery needs replacing. Phone looked good cosmetically”

Helpful Report

Posted 5 years ago

Hello Nick, We are sorry to hear this. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone is fine but service and delivery bad it took 14 days to come after emailing then ring a few times to get some one to answer me”

Helpful Report

Posted 5 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,818 reviews