Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iphone 7 arrived, described in GOOD condition - but the microphone didn’t work. What use is a phone with no mic? How can it possibly have been checked before sending? We returned it - and eventually got it back in working order. I wouldn’t recommend this company.”

Helpful Report

Posted 6 years ago

Hi John We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Wasnt made aware of the 10 day dispatch time on items , then I was sent the wrong phone . The phone I received was as described and was In perfect condition though . Shame it wasn't what I ordered though”

Helpful Report

Posted 6 years ago

Hi Alasdair, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I purchased an IPhone 5S. When the battery goes to 20% approx the phone just dies.”

Helpful Report

Posted 6 years ago

Hi Diarmaid, We are sorry you are having a problem with your device. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Not your fault particularly - rather Royal Mail - your delivery contract- they came to deliver the phone but no one was in- they left a card- we went to the post office to collect the phone and they had lost / mislaid the package. Returned 4 times - no phone- called customer services and they said they would launch a search- rang to check and they said they still couldn't find it and would write to us - in the meantime I contacted yourselves- good customer service now (was really bad last time I was trying to follow up on a phone I had bought from you) - and am awaiting communication from yourselves.”

Helpful Report

Posted 6 years ago

Hello Simon We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Delivery took ages, had problems getting through to anyone and getting an answer”

Helpful Report

Posted 6 years ago

Hello Toby We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone itself is in great condition and a good price. My qualm is with the poor customer service I received. I purchased an iPhone 6S Plus on 17th December and while I appreciate that the Christmas and New Year period fell not long after, it took over a month to receive my order with relatively little (and poor) communication. After weeks of not hearing anything, I get an email saying there was a discrepancy with my delivery address, however this was not chased up with me prior to my complaint. Considering the product itself is good value for money, the poor communication has really let the side down.”

Helpful Report

Posted 6 years ago

Hello Charlotte We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Although the ordering and delivering all went very smoothly, I was very disappointed that they send me a rose gold Iphone 7 instead of the champagne gold colour that I actually ordered. Since i really needed the phone and didn't want to go trough all the hassle of sending it back and wait again for a week or more, i just kept it.”

Helpful Report

Posted 6 years ago

Hi, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 6 years ago

“The iPhone arrived a week after it was ordered, although it was not stated it would take that long.. The packaging was disgusting, the charge cable had been used, nowhere does it say that this would be a used item, it was not even put into the box but left in the outer envelopes packaging. The phone itself seems to be working k and in a condition I expected however I would think very carefully before I used this company again. I would say the least it should be labelled as SLAP-DASH and not caring to much once they have your money Think before you buy from these people”

Helpful Report

Posted 6 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Contact with customer support very poor”

Helpful Report

Posted 6 years ago

Hello Barry We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The delivery was unreliable, it was supposed to be ‘signed for’ when I first tracked my item the time said before 5pm Friday, it didn’t turn up . I rang to be told it would be Monday , I received an email saying it had been delivered , no one was at home about 12pm. When I got home my item was outside my flat door ( inside the main building. it was an iPhone £250 . It could have been stolen as anyone in the building could’ve found it .”

Helpful Report

Posted 6 years ago

Hi Beverley We are sorry you had a problem with delivery. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Sent me the wrong product. Ordered on 8th, received on 24th - I think it literally was right on the brink of the 10 days 'but could be earlier' promise. No inclination to put right the error so I've accepted the wrong product. Asked for recompense rather than pay couriers to swap for correct item. Offered £10 voucher. Declined. Offered £15 voucher and am still yet to receive it..... Won't be ordering again with this company.”

Helpful Report

Posted 6 years ago

Hi Victoria We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Purchased an iPhone 6s, the first one that arrived was the wrong size. (16gb not 64). I sent it back and the second one keeps switching off randomly. The phone is fine but it has been frustrating waiting and paying for phones and paying for them to be sent back.”

Helpful Report

Posted 6 years ago

Hiv Lucy We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I do not recommend - the phone came in good quality but no SIMs worked in it for a long time. They also didnt reply to my emails. If you want to get a second hand properly unlocked phone go to giffgaff, they are a lot more trustworthy and have great customer service.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your phone. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I was disappointed to receive the ipad I ordered faulty. There's no sound as there appears to be something jammed or stuck inside the headphone port. My son was so eager to have it that he wouldn't let me return it, otherwise I would have. Other than that, in good condition and was delivered in the specified time.”

Helpful Report

Posted 6 years ago

Hi Kim, We are sorry you are having a problem with your order, please note you have a warranty so if you would like to return it please get in contact. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought a iPhone 8 Plus with full bundle for my sons Christmas present. It was supposed to have been in pristine condition, but came with micro scratches all over the screen and one more noticeable at the bottom. The box it came in was old and tatty and didn’t match the phone model. It also came with a cheap screen protector which was fitted out of alignment and had bubbles under it. I bought a proper glass screen protector which has disgusting most of the scratches underneath. Overall the phone wasn’t worth the extra money, a better description would be good condition. The box was a waste money. I did complain to customer services, but didn’t get a response.”

Helpful Report

Posted 6 years ago

Hello Julian We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Wrong phone ordered sent back 17 dec still awaiting refund ☹️”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“not that impressed to be honest, wrong colours delivered and one didn't work properly my daughter thinks I stink for buying tat :(”

Helpful Report

Posted 6 years ago

Hello Colin We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The phone I bought is not allowing my SIM card to work. It is meant to be unblocked.”

Helpful Report

Posted 6 years ago

Hello Karen, We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took 2 weeks to arrive and it’s now packed in!”

Helpful Report

Posted 6 years ago

Hello Richard, We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Poor service, delivery over the agreed 10 days, could not contact customer services. Tried twice for over half an hour. The online web chat was not available either. Suspect company took too many orders just before Christmas and did not have the resources to fulfil the orders on time.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews