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Quick Mobile Fix Reviews

3.2 Rating 6,818 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

3.2

Based on 6,818 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Quick Mobile Fix 5 star review on 30th June 2023

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Quick Mobile Fix 5 star review on 18th June 2023

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Quick Mobile Fix 5 star review on 7th April 2023

Leanne C Dalley

Quick Mobile Fix 5 star review on 24th March 2023

Quick Mobile Fix 5 star review on 5th March 2023

Maxwell B Gomez

Quick Mobile Fix 5 star review on 5th March 2023

Maxwell B Gomez

Quick Mobile Fix 5 star review on 18th February 2023

Heather K Brown

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered iphone8 paid £389. After the initial email confirmation of 7 days delivery. No phone received after 9 days. Emails sent no replies. 35 mins wasted trying to speak on phone. Now cancelling order by email. Need refund.. Dreadful company don’t use them...”

Posted 4 years ago

“Delivery was terrible, after being given false timescales twice it eventually turned up”

Posted 4 years ago

“had phone no longer a week and phone button stopped working and keeps going onto siri”

Posted 4 years ago

“Phones works well apart from the sound whilst having a phone conversation Not entirely happy with this purschase 6/ 10”

Posted 4 years ago

“The plug I bought overheats and stops charging. I emailed them but no response.”

Posted 4 years ago

“Appalling communication and don't 100% check their mobile before they sell them.”

Posted 4 years ago

“On arrival The phone was defective. I returned it under the 14 day policy but as yet I am still waiting to receive a refund.”

Posted 4 years ago

“I waited just over 2 weeks for the second phone that I ordered to arrive and the company that delivered it( IPS) said that I would be delivered but it never came until the following day. When I spoke to courier company they said that the item possibly hadn't been packaged properly and that it was damaged and would be delivered the next day, I found that difficult to believe.”

Posted 4 years ago

“had to wait a long time on the phone to try to speak someone about the phone order started as number four in the line forty-five mins later got to number 10,ordered on thurs 14 april got it on thurs 9 may,very poor allround.”

Posted 4 years ago

HI Mary, We are sorry that you were not able to get through to us. Our phones get very busy but we respond to all emails within 24 hours. Your feedback has been taken on board we continue to improve our service. Kind Regards QMF

Posted 4 years ago

“It took over 2 weeks to arrival and when we open the case the conditions of the phone was not what we expected. I have ordered pristine condition, but the sockets were dirty and scratches by the camera. Most importantly the photo got really hot after use it for a while more then other iPhone that I have used. I end up send it back to QMF, currently waiting for a refund. Apparently take up to 30 days!!!! Not recommend.”

Posted 4 years ago

Hi, We are sorry to hear about the condition that you received your device in. I can confirm your order has been received and will be processed within our refund timescale, this is not 30 days. We apologise for the inconvenience this has caused. Kind Regards QMF

Posted 4 years ago

“it took a long time to come and when it did come two days later I had to have a new battery fitted so not happy”

Posted 4 years ago

Hi Barry, Your order was dispatched within the timeframe we advise. We are sorry you had an issue with your battery, however, we were not made aware of this. We apologise for any inconvenience this caused you. Kind Regards QMF

Posted 4 years ago

“Well what a disappointment I am an old woman and not very technology minded my grandson said get an iPhone 5 as it will be similar to my iPad but being on a pension did not have hundreds to spend so I found your sit and thought it sounded good not so you send me a phone without a pin or a charger so I can not get into it to put my sim card in and have had to spend more for a charger, no use at all without a pin can I send it back please”

Posted 5 years ago

Hi Olwen, We are sorry to hear you are disappointed. Our website states what accessories are included with each phone before you order them. If you have any further questions, please get in touch with us via email. Kind Regards QMF

Posted 4 years ago

“Unhappy. Not delivered on time, long delays and repair not to standard either. Very disappointed”

Posted 5 years ago

Hi. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 5 years ago

“It took over 2 weeks to supply a phone you have advertised as in stock!”

Posted 5 years ago

Hi, We are very sorry you have experienced a one day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I bought a grade A I phone expecting excellent condition only to find when removed from box it may have looked aesthetically okay but the phone was unusable it wasn’t charging the home screen wasn’t coming on and also nothing showing on screen when calling I contacted the company immediately and was given a number of ways to try and reset phone as a customer I think it’s the responsibility of the seller to solve the problems in the end I am waiting for a different phone to be sent out because it was indeed broken”

Posted 5 years ago

Hello Louise We are sorry you were having a problem with your order, we are resolving the problem you have experienced right away. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The phone was not delivered within the 10 day time frame, nor within the additional 3 day period despite your promise that I would receive it by then. You then promised delivery by the end of another 3 day period; I subsequently cancelled the order, and am still waiting for a refund 18 days after cancellation (your promise was to refund within 14 days). You are obviously overcommitted and/or understaffed, and judging from my own experience I can't quite understand how you are still in business”

Posted 5 years ago

Hello Kate, We are sorry to hear you were experiencing a problem with your order. Your order was canceled on 27/03/2019 and as advised we process refunds within 14 working days. If you have any questions or inquiries please contact us. Apologies for any incovneince this may have caused you Kind Regards Quick Mobile Fix

Posted 5 years ago

“Purchased a iPhone 6s, within 2 weeks it stopped working. They offered to fix it meaning I would have to send it back. My son needs a phone for school so i just took it to a phone shop an they replaced the battery. Not really impressed with the service”

Posted 5 years ago

Hello Bradley, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter, however, as you have taken the device to a third party this has voided your warranty. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 5 years ago

“No charger supplied”

Posted 5 years ago

Hello Padraig, We sell a large variety of phones and bundles, however, if there is a phone that does not include accessories such as yours we sell accessories separately so you do not have to be without. Accessories ranging from chargers to car phone holders. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 5 years ago

“I was sent an blocked phone even though i paid for an unblocked one for my son.i wasted money on buying various sim cards,had to take to a phone shop to be told 35 quid to unblock so sent it back and im still waiting for a new phone”

Posted 5 years ago

Hello Terri, We are sorry there was a problem with the phone you purchased. The phone was not blocked it was locked to a specific network provider. We have since received your order back to have this corrected. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Refund time is to long especially as the phone was broken in arrival. Customer Service advisors were polite and friendly”

Posted 5 years ago

Hello, We are very sorry you have experienced a problem with your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

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Quick Mobile Fix is rated 3.2 based on 6,818 reviews