Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, quick delivery and happy with phone. Many thanks”

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Posted 7 years ago

Hello Thank you for taking the time to leave a review. We are glad you are happy with your order. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great for the grandkids”

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Posted 7 years ago

Hello Leslie Thank you for your review, we are so happy you are pleased with your order and our service. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone I received was in poor condition and the colour and picture quality was poor. Not happy with it.”

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Posted 7 years ago

Hello Kate, We are sorry to hear you have received the wrong colour phone, we have received your order and a member of the team will be in contact with you soon to resolve this matter. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Fantastic to deal with very professional and phones were delivered before the eta date!”

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Posted 7 years ago

Hello Thank you for taking the time to leave a review. We are glad you are happy with your order. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“Same as all other customers really. Ordered a phone that was never sent. The phone number is not in use and customer support (which is most likely the owner himself posting under made up names) uses every stall tactic available. After enough pressure they confirmed that the order had been shipped and I even received an e-mail from the "shipping company". The e-mail looked suspicious (both contents and header) and after getting in touch with the delivery company they confirmed that the tracking number or the delivery did not exist which pretty much confirmed that they had been faking the delivery confirmations The upside is that the company is registered with companies house and the directors are fairly high profile from ebay selling so criminal charges are probably to expect at some point.”

Helpful Report

Posted 7 years ago

Hello Patrick, We are sorry there was a delay in your order. We dispatched your order yesterday, however, the tracking number is not valid until the courier has collected the order from our warehouse. In the evening and this morning, the tracking number will be valid as it has been scanned into the courier's system so we would advise trying again. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 7 years ago

“Good service. Good delivery time. Good phone...ordered two now with no problems.”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good service”

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Posted 7 years ago

Hello Geoff, Thank you for taking the time to leave a review. We are glad you are happy with your order. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“Did not arrive on time. I had to call and chase you on multiple occasions to find out the cause of the delay and when I should expect to receive my order. No discount provided as part of this poor customer service.”

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Posted 7 years ago

Hello Georgina, We are sorry there was a delay on your order, however, the manager did speak with you regarding the delay and did offer you a discount so we are unsure why you said you were not offered anything. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 7 years ago

“A good phone at a good price”

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Posted 7 years ago

Hello Thomas Thank you for your review, we are so happy you are pleased with your order and our service. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT GIVE YOUR HARD EARNED MONEY TO THIS COMPANY!!! I made a order on the 2nd of december and I am yet to receive my order, they never answer the phone and when you reach the top of the queue the line ALWAYS disconnects.”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay with dispatching your order. We have canceled your order as requested and processing a refund, as advised refunds take 10-14 working days to process. Apologies for any inconvenience this may have caused you Kind regards Quick Mobile Fix

Posted 7 years ago

“Communication could have been better and stating the 10 day delivery period before purchase would stop a lot of customers getting frustrated. 10 day delivery is only stated after purchase. Phone is as described and in good condition though.”

Helpful Report

Posted 7 years ago

Hello Thank you for taking the time to leave a review. We are glad you are happy with your order. Your feedback has been taken on board Kind regards, Quick Mobile Fix

Posted 7 years ago

“My concern is in relation to your company being trustworthy and reputable : •You say our order was flagged as medium risk, but still took the payment from my account. •You did not advise the buyer that there was any issue re the order being flagged as medium risk. •Upon further investigation your company has received some very bad reviews in relation to product quality/delivery/delays. •after a week of emails we are still none the wiser as to what medium risk actually means and the actual status of our order • we have requested that our order be cancelled, but received no confirmation of same from you. communication is disgraceful.”

Helpful Report

Posted 7 years ago

Hello Brendan, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 7 years ago

“4th November 2018 – I have bought the phone 19th November 2018 – after 11 working days they have not send it 19th November 2018 – after 1000 emails and calls I have cancelled the order and they emailed me back “The refund will be processed on 12/12/18” 12th December 2018 - NO REFUND and they answered me “Your refund will be processed on 17/12/2018” 17th December – NO REFUND and they said “Please await further information” Reading the other reviews I am afraid that I lost my money ID 199911”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are experiencing a problem with your order. We have received your email and a member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 7 years ago

“They take your money and don’t send you the items, I waited three months for three phone cases to arrive, when I told them I wanted a refund then they finally sent the items, I do not recommend that anybody use this site or this business for any transactions unless you want to be ripped off !”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear there was a problem with your order. We have received your email and a member of the team will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I have been a customer of theirs for the past few years and up until now I have always been very happy. I bought a phone on 30th November and it still has not even been dispatched. Communication with them was very bad and I just keep hearing a standardised reply of they are sorry and as soon as there is an update they will let me know. It is a Christmas present for my son and it is obviously not going to be here for Christmas even though I have been assured it would be sent no later than end of last week. Very upset and disappointed in them. Loyalty counts for nothing it seems. Won't ever be shopping here again and I won't refer people here anymore.”

Helpful Report

Posted 7 years ago

Hello Amanda, We are sorry we are experiencing a delay in dispatching your order. Your order will be dispatched soon and we will email you with your tracking number to track your order. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“A great place to buy second hand phone.The down side they are hard to get in touch with”

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Posted 7 years ago

Hello Robert Thank you for taking the time to leave a review. We are glad you are happy with your order. Your feedback has been taken on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Good communication”

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Posted 7 years ago

Hello Thank you for your review, we are so happy you are pleased with our service. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“Prompt delivery, well packaged product as described”

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Posted 7 years ago

Hello Jennifer Thank you for taking the time to leave a review. We are glad you are happy with your order. We hope to have our custom again soon Kind regards, Quick Mobile Fix

Posted 7 years ago

“PLEASE AVOID AT ALL COSTS. YOU WILL REGRET USING THIS DISGUSTING COMPANY. PLEASE READ THE NEGATIVE COMMENTS AS ALL TRUE.”

Helpful Report

Posted 7 years ago

Hello Graham, We are sorry to hear you are having a problem with your order. We have received your email and a member of the team will be in contact with you shortly as we respond to emails within 24 hours. Kind regards Quick Mobile Fix

Posted 7 years ago

“Horrendous company to deal with. I cancelled my order about 2 months ago and was promised a refund within 10 - 14 days. It didn't come to they said another 3-5 days. It didn't come. They said I would receive it on the 14 Dec. It didn't come. Ive now been pushed back four times and still no refund. This company is fraudulent and I am having to take legal action to get my £695 refund. Not what I needed before Christmas. Steer clear of them!!”

Helpful Report

Posted 7 years ago

Hello Robbie, We are sorry to hear the problem you are having with your order. A member of the team is reviewing this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews