Quidco Reviews

Name: Quidco
Address: 4th Floor, 76-80 Great Eastern Street, London
Rating: 1.78

1.8 Rating 249 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have been going back & forth since February. Says tracked. The chat is absolutely useless. Now says resolved but now showing as rejected as I have previously purchased. I haven't. Absolute shame. Never again”

Helpful Report

Posted 8 months ago

“We ordered a sofa from Debenhams on line , for over £600. Took delivery back on Feb . Waiting for the £12 cashback. I opened a claim and was told Debenhams had declined the claim due to either a change in the order , or a return or rejection . None of this happened ! Quidco said there is nothing they can do as they have to accept Debenhams comments. Well I feel this is a scam! Never use quidco or Debenhams again! Wish I could find out what Debenhams said but can’t”

Helpful Report

Posted 10 months ago

“Their customer services will just give you the runaround and just waste your time, probably spending most of their time writing spoof reviews. Been with them years and no longer getting the cashback especially the high amounts, I wonder where the money is going? A more suspicious person might think they are actually getting the cashback and not passing it on as with my £70 quid for signing up to broadband. I did not even get the money for introducing a friend, and their CS are not interested, or not allowed. I will be taking this up with the regulator. It is sad to say I now believe that the money is NOT finding it way back to the customers and Quidco is just a scam.”

Helpful Report

Posted 2 years ago

Hi there So sorry to hear of your disappointment and your beliefs about our processes but if there is anything we can do to help you further just message us socialsupport@quidco.com so we can help you - Antony

Posted 1 year ago

“Have used Quidco for several years. In the last 12 months have had two declines. One from an Insurance Co who Q say refused to give them the money,and the most recent from Aviva who declined because I allegedly had another browser open when I purchased car insurance?????? In both cases I went through Q, and the policies have gone live. Total £164. Move to another cash back site I think.”

Helpful Report

Posted 2 years ago

Hey, Thanks for the review 💙 We're really sorry to hear that, we do our best to ensure that cashback is paid but unfortunately, it is never guaranteed as it is ultimately in the hands of the retailer to either approve or decline the cashback. It sounds as though that the older claim was declined as the retailer did not approve of the purchase and that the other is declined due to competing cookies. They can get pushed through to the retailer first, and so the retailer will see that source as the referrer of the sale and pay the commission to them, rather than to Quidco. As the retailer won't pay the commission from the sale twice, they won't now pay these funds to us, so we don't have them to pass onto you as cashback. We do apologise for the declines you have experienced, but if you wish to discuss these please do on customersupport@quidco.com so we can have a look at that for you -Summer

Posted 2 years ago

“I made a purchase in January, Quidco couldn’t track my order then I made a claim, I was told that the cashback should be paid in 6 months, now October is coming still no news, they offered a pound cash boost for the next purchase, I bought something afterwards but again not tracked, when I made a claim, it said to wait for 6 months for a decision from the retailer. The story is repeating, if no news after 6 months which means you won’t get the £1 boost. I don’t know if it is a trick to fool people? It is disappointed and unfair. Definitely avoid using them again”

Helpful Report

Posted 2 years ago

Thanks for your review, we appreciate it 💙 Ok so tracking is something that's almost exclusively controlled by your device and browser settings - if a transaction's not tracked, it's almost always down to an issue there. I'd advise having a look at our Tracking Tips and Tricks found on our Help Centre - it could potentially be a really small issue that's causing your cashback not to track in. - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Everything is being declined ,and the cashback not decline it takes nearly 1 year to be available. Do not use them they just getting money every time you use it and give nothing.”

Helpful Report

Posted 2 years ago

Thanks for your review, we appreciate it 💙 We're sorry to hear that you've had some declined cashback, however we can absolutely confirm that when cashback is declined, we're not paid a thing for the transaction. The average payment speed varies by retailer however you're always able to check this pre-purchase on every retailers' page 😊 - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Have used Quidco for many years and could always rely on the cashback coming through. In the last year or so, everything is being declined and claims refused. This is despite following the procedure shown for the retailers. I don't even bother looking at the website any more as the promise of cashback cannot be guaranteed.”

Helpful Report

Posted 2 years ago

Thanks for your review Neil, it's appreciated 💙 I'm sorry to hear that you've had some declined cashback amounts 🙁 I've checked the latest one and it was declined as the terms set by the retailer weren't met - for your convenience, we ensure to display anything that can cause a transaction or claim to be declined on each retailers' page pre-purchase. Have a lovely rest of the week! - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Blocked account, stopped cashback, not reply, seems scam”

Helpful Report

Posted 2 years ago

Hey Armaya, Thanks for the review 💙 Really sorry to hear this, can you contact us on customersupport@quidco.com so we can look at your account and help you from there? 😊 -Summer

Posted 2 years ago

“Just like many of the other reviews, I would suggest choosing topcashback. Quidco will mislead, lie, be rude, dismissive and ultimately eventually give a reason to decline your cashback. Today I closed my account, staff were sarcastic and rude about it.”

Helpful Report

Posted 2 years ago

Hey Julie, Thanks for your review 💙 I'm sorry to hear that you had that experience, we do all we can to ensure that we give the best answers and ensure we do our best to secure your cashback. We can only apologise if you were treated like this and if you would contact us about this, we would see what we can do to make this right for you -Summer

Posted 2 years ago

“Waiting times for cashback should be made explicitly obvious at point of purchase as this is the main reason customers end up purchasing through quidco. For now, I have no evidence that my cashback on insurance claim is even pending and can't do anything about it for 6 months. Would not recommend. Will update in half a year when I may or may not have my cashback.”

Helpful Report

Posted 2 years ago

Thanks for your review Emma, we appreciate it 💙 Whilst most cashback tracks right away, in some instances certain retailers do have longer tracking speeds. For your convenience, we do display both the average payment speed and average tracking speed on every retailers' page listed on our site - you'll find this information to the top left of each retailers' page. - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Quido Home Insurance said would be £28 cashback so I went through site and processed payment to Churchill. I've checked my account after a week and it hasn't tracked. Tried to raise a claim and quidco doesn't allow claims to be raised on Quidco Compare. Seems like fake cashback claims. What has happened to this site.”

Helpful Report

Posted 2 years ago

Please don't worry as you no longer need to verify your Quidco Compare transaction. We've recently updated our tracking system, so now purchases with Quidco Compare will take around 90 days to track into your account from the purchase date, and then should confirm within another 2-4 months from this point. If you don't see this transaction tracking by this time, please do come back to us and we can look into this further for you

Posted 2 years ago

“Still waiting payment from loads of suppliers dating back to November last year. Some are for large sums. Very disappointed.”

Helpful Report

Posted 2 years ago

Hey 👋 I’m really sorry to learn that your cashback is delayed! At this ever growing more difficult time - we certainly understand that any cashback payment is helpful! I want you to be assured that we are doing absolutely everything we can to get this resolved in a timely manner. We’re putting a lot of resources into chasing delayed cashback and have a team who are dedicated solely to chasing this. As soon as we have anything from the retailer - you’ll be the first to know! Your patience during this time is appreciated. I hope you take care and stay safe 💙

Posted 2 years ago

“Do not use Quidco, I was supposed to get my cash back on the 28th of may that's 3 month ago now , they keep saying we are working hard as they can to get me my money what a load of bull. Will never use them again !!”

Helpful Report

Posted 2 years ago

Hey Glynn, Thank you for your review 😊 Can you drop us an email on quidcosupport@quidco.com from your registered email address so we can have a look into that for you and see what we can do? -Summer

Posted 2 years ago

“They keep blocking and steeling peoples money and asking for Photo IDs.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your review. We do our best to ensure cashback is paid and if you have your account blocked, we can happily pass you over to the relevant team to assist you with your queries you present. Any questions, please let us know on quidcosupport@quidco.com

Posted 2 years ago

“Last few month Quidco declined the quality service. I never got cash back confirmation by email as I had before. Claims processed very slowly and a few claims ( from different retailers) were declined with the same usual reason- as I done so incorrect. I wouldn’t recommend to use Quidco to my friends . I moved back to TopCashback which is doing much better.”

Helpful Report

Posted 2 years ago

Hello there, Thank you for your review and I hope you are well. I am really sorry to hear any of your cash backs were declined or delayed, please be assured we do everything we can to ensure our members receive their cash back and we do also share your disapointment if we are unable to do this as we do not want our members to have a negative review of our site. If you could please contact me at the details below with your account details and the cash backs in question we can look into this for you further and hopefully resolve this. Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 2 years ago

“My Quidco account was hacked and my Quidco balance of £170 was withdrawn as an Amazon voucher. Quidco claim my email was compromised and the hacker would have diverted my emails. My internet company says that my email account was not compromised. Quidco didn’t care very poor security when account can be hacked so easily”

Helpful Report

Posted 2 years ago

Hey Lenny, Thanks for your review here 💙 I'm sorry to hear this and that you have had this issue. With this, we would only be able to refer you to the relevant team who would be able to assist with your queries -Summer

Posted 2 years ago

“Been a customer for 9 years but the customer support services are terrible. I recently made a purchase for contact lenses and the retailer made an erroneous claim that I had used a voucher in the purchase. Now my cash back is declined and there is no way to request Quidco look into it. I only bought it from that retailer due to the discount, so its false advertising essentially. Quidco have a useless AI bot to answer questions. After 8 years as a user, I think I would know NOT to use a voucher in conjunction with an offer. Quidco need to take responsibility, it is against consumer rights what they are doing.”

Helpful Report

Posted 2 years ago

Hey, Thanks for leaving a review 💙 Can you send us an email on socialsupport@Quidco.com so we can assist you there? When you come through to us on the bot, we generally reply within 24 hours if you go through the correct paths and we would assist you from there 😊 -Summer

Posted 2 years ago

“I have had several occasions where I have used Quidco and then had to make a claim as cash back not tracked. I then wait in excess of 6 months only to be told that the retailer has declined the claim as Quidco was not used. This seems to occur when the retailer is offering a substantial cash back deal. I make sure that I have no other browsers open and that link in Quidco is used. I will not be using Quidco again.”

Helpful Report

Posted 2 years ago

Thanks for the review today and I am terribly sorry to hear this! When cashback does not track within 72 hours, a missing cashback claim is needed to get your funds tracking, as claims are a manual process than the automatic one of a tracked transaction they can take up to 6 months to be fully processed. We really do push for the best possible outcome but ultimately the retailer does have the final say as they do provide the funds, when we do get a decline we really do share your disappointment. If you would like some tracking tips and tricks for future purchase to provide a smoother experience please do reach us here 👉 (socialsupport@quidco.com) and we will be happy to help 😊🙋‍♂️ - Jamie

Posted 2 years ago

“I am Quidco member for for almost 8 years and they uses to be good customer care but now they are going extremely down, poor service. People are there to send you pre write messages with excuses, no one ins serious to help. I am waiting for HOTELOPIA cashback since feb 2020 almost 16 MONTHS and send them reminder few times they just making excuses. They clearly told me clims takes 4-6 months but after 16 months they are just making excuses and asking me to wait.otherside using topcashback since last 7 years and i can see thier improvement, they pay cashback alot faster than Quidco.”

Helpful Report

Posted 2 years ago

Hello there, Thank you for your message and I hope you are well! I am really sorry to hear you have had any negative experience with us, please be assured this is not our intention and I am really sorry if we have made you feel this way. We can certainly look into this for you, can you please contact us at the below details and then we can look into this further for you! Thank you & speak soon Ashleigh 😁 socialsupport@quidco.com

Posted 2 years ago

“I made a stay with Travelodge in October 2020. Cashback advertised as 10%. Payment due within 6 months. Fast forward 8 months, and a lot of (fruitless) chasing of cashback...... I've just been awarded 28p cashback, instead of the £6 I should have received. Quidco's reasoning "so I don't lose out". How very generous of you........ Don't bother with this scam company. Cashback always takes longer than advertised, if it ever pays out.”

Helpful Report

Posted 2 years ago

Hey, I do see that you are in contact with one of our colleagues to look into this for you, we'd just need you to send the order confirmation so that we could progress -Summer

Posted 2 years ago

Quidco is rated 1.8 based on 249 reviews