Quidco Reviews

Name: Quidco
Address: 4th Floor, 76-80 Great Eastern Street, London
Rating: 1.75

1.8 Rating 264 Reviews

18 %

of reviewers recommend Quidco

Company Reviews

Questions

Metrics

1.8

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Lawrence

Quidco 1 star review on 17th February 2025

Florrie Porcher

Nick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used Quidco for a few years now but their service has gone downhill fast. I know of several people who have had their accounts closed and "on hold" for months without any reason provided whatsoever. This usually happens when they have gone to claim a payout which, in some cases, have been hundreds of pounds. I would suggest that everyone stick with other means of discounts and cashback i.e. Student discounts (Student Beans), BlueLightCard, cashback DIRECT from the retailers themselves, Google Shopping (most of the time there is more discount offered UPFRONT here than with Quidco or TopCashBack) or codes you can find online. I won't be using Quidco anymore in any case.”

Helpful Report

Posted 4 years ago

Hey, Thanks for the review today. Sorry to hear that you have heard of these issues with other members accounts. When they have their account blocked they are more than welcome to contact us and we can assist them there for the issues they may have. If you have any personal issues with your account, please let us know -Summer

Posted 4 years ago

“I think its a scam. They declined payments for no reason at all”

Helpful Report

Posted 4 years ago

Hey there Hope you are well! Thank you for your review, I am really sorry to hear your cash back has been declined, if you can please contact us at the details below we can take a look into this for you straight away! Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 4 years ago

“Used to be a good cashback site now it’s awful they block accounts for no reason right when the cashback has been paid. Do not respond to emails won’t unblock despite being asked multiple times what they require. They seem to think no one has the same name in the U.K.? which is hilarious as all they need do Is check bank details are different Basically any excuse to keep Your cashback”

Helpful Report

Posted 4 years ago

Hey, Thanks for your review today 💙 If you do have any troubles accessing your account, please do let us know and we will be able to assist from there 😊 -Summer

Posted 4 years ago

“I've been using Quidco for many years but have noticed that the time taken to pay out has increased significantly. Even in Quidco compare, a payment they can control, I'm waiting for my £40 cashback nearly 3 months after they said that they would pay me. I still find that their tracking is hit and miss and I've learned the hard way that if the tracking isn't accurate, you do need to raise a claim straight away. Don't listen to their "it will correct itself when we pay" nonsense as that doesn't happen and given the length of time it takes them to pay, it's too late to claim by then. Also, be very wary of offers with enhanced levels of cashback, they rarely pay out at that level and they always blame the retailer or claim that you must have used a different referral site. I had this happen with Microsoft and despite paying out on the base level of cashback for my purchase, they wouldn't pay the higher amount as they said if used a different referral site. When I asked them why they paid out anything at all if they believed that was the case, I got no response. The conclusion is therefore that these 'offers' are a scam.”

Helpful Report

Posted 4 years ago

So very sorry to hear this and that you feel this way Alistair! All feedback here will be taken on board and passed over to the correct departments as this is very important to us! I would like to apologise further about the delays, declines and untracked purchases you have experienced! We do relay on tracking cookies to link your purchase to us and if it doesn't track after 72 hours a missing cashback claim would be needed, with the delays we are aware and are currently working hard to get those resolved as soon as possible for all members affected and with the declines experienced if you haven't already I would advise contacting our Customer support in regards to this? just so we can check them to see if there is any patterns here 😊🙋‍♂️ - Jamie (socialsupport@quidco.com)

Posted 4 years ago

“Used to be good but as others have mentioned recently most purchased etc... are declined even though originally tracked. I've no confidence in quidco anymore, also their customer service if you go to live chat there is no one there, message at the top staying someone will reply within 1 day. What has happened quidco? :(”

Helpful Report

Posted 4 years ago

Hi Russell! We are always around to help and educate you in any declines to ensure it doesn't become a recurring thing for you. Just leave the Customer support guys a message and they will always get back to you asap. -Andy

Posted 4 years ago

“Have used Quidco for quite a few years but like other users I’ve noticed something has gone wrong recently. Bought goods from nespresso on 18th Feb 2020. Tracked straight away but payment was delayed and eventually was due to be made by 16th September 2020. It’s now 5th March 2021. Ok problems happen. But have given up contacting customer services. Just get a generic message saying not to worry and that Quidco are working hard to get money out of company’s. No one at Quidco seems interested or able to sort a problem or even look into a problem. Such a disappointment as service used to be good. In general payments are taking much much longer than it used to and I’d suggest using alternative sites as this one is just not working anymore. Please don’t post the generic response about working hard and offering best rates etc. Too many people are now having problems and these responses are no longer believable”

Helpful Report

Posted 4 years ago

Hey there Thank you for your message and I hope you are well. I am really sorry to hear that your cash back has been delayed by the retailer we do everything we can to help ensure members receive their cash back on time and we do share your disapointment when this does not happen. If you can please contact me at the details below I will take a look into this for you asap and be in touch. Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 4 years ago

“Lie about time.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us a review! 💙 I'm sorry to hear that you're unhappy with the time it takes for some transactions to be declined. Please drop me further info over to socialsupport@quidco.com and I should be able to help! - Owen

Posted 4 years ago

“Pretty poor to be honest, even claims through Quidco compare don't get paid. Had one with a tool shop where I spent over £140 and they said I spent £6 !!! When you make the purchase based on the cashback/deal and don't get the cashback, or you have to put in extra work and PROVE you've jumped through all the hoops, it's pretty disappointing. Won't be bothering in future, not worth the hassle”

Helpful Report

Posted 4 years ago

Incredibly sorry to hear this! We do push to get the best and fastest outcome possible, if there are any you are concerned about please do pop over a email here 👉(socialsupport@quidco.com) And if you haven't already had a outcome for this can you kindly contact us about the Toolshop transaction that tracked lower, I will see to it that you are provided with the correct outcome 🙋‍♂️ - Jamie

Posted 4 years ago

“In the year I have had Quidco as a cashback site I have earned £1.23. I have actually have around £15 tracked but not paid. When asking about this I keep getting told the companies haven't paid out yet. So for orders I have made over 6 months ago, received and cleared the balances in full from some well know and respected companies the answer is always the same, "not been paid yet" although I'm sure they have been paid otherwise how could they continue to exist. I thought the leading cashback service was slow but month after month, I don't think so. If you want to make some money on a cashback service DO NOT YSE QUIDCO, they will hold back your money and fobb you off with endless reasons and excuses as to why you are not getting paid, all just hot air. Quudco, rip off merchant extraordinaire!”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave this review Bradley! 💙 Every retailer provides a estimated payment speed/date, those are fully estimated, sadly they are not guaranteed dates, when a transaction/claim is made successful or goes over the estimated date we do make it a priority to get that resolved as soon as possible but please be aware as the funds are provided by the retailer we are fully reliant on the cooperation of them, sorry again! - Jamie (socialsupport@quidco.com)

Posted 4 years ago

“Quidco is same as it was. Standard has fallen.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us a review, it's appreciated 💙 I'm sorry to hear that you're unhappy with the service - If there's anything we can help with, please drop us an email over to socialsupport@quidco.com! - Owen

Posted 4 years ago

“I had been a satisfied Premium user of Quidco for coming up for 4 years. This flipped to dissatisfaction and a loss of trust the last 9 months, when I've seen an increasing incidence of cashback being declined, typically big % offered, or big ££. Reasons for decline have typically been that 'it must be your browser set up' or 'you must have done it wrong: you didn't click through Quidco as referral site' - neither of these statements are true, I learned quite quickly how to use the referral site so it would recognise as a referred sale (and ensure browser settings are correct), and when I've been able to prove that (pictures and videos of each transaction, from quidco through to payment on retailer site), I got told 'well there is nothing we can do, the retailer refuses and we are not in contact with them, so this evidence doesn't matter.' In fairness, when contesting claims, eventually I have been offered between 5-25% of the declined cash back, however that's not the point (and I haven't accepted these as a settlement). The point is that Quidco + Retailer are advertising deals that in reality aren't honoured. And I question whether there was ever the intent to honour them. It's also odd that I know how to press the buttons on the system and I do get cashback for small amounts, regularly, but for the big amounts I somehow become totally incapable (and the evidence to support my claim to reverse the decision is not even considered as 'it doesn't matter, its up to the retailer'). And then, when yet another service person gets in touch, and Quidco run out of reasons to try blame you, the final argument is 'computer says no'. I should also say I get charged an annual fee as a Premium account holder by Quidco for this privilege. I understand times are hard, but this is misleading and unethical at best. At worst, well,... Be warned. If I could give this misleading cashback business zero stars for the last 12 months, and how they have responded, I would.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your review today 💙 I do apologise on your experience you have had with us. We hate when cashback has been declined because not only do this mean that you miss out, but it makes the experience poor and this is the last thing we wish for any member. We do understand that this is frustrating and we do apologise on the decline you had received. We do all we can for each member we have, but when this results in a declined claim, we don't receive any commission for this from the retailer and this does mean we do also miss out as well as yourself. We do want to get as much as we can for our members for them to have a better experience with us and for you to not have any negative ones in regards to the service or cashback you acquire. I do understand that you had a declined claim and we apologise greatly for this, however as this is the retailers last response and that we cannot challenge this again, I see that we have offered you an increased goodwill gesture for the nature of the claim and complaint made. The claim was declined for the cookies which we have spoken of, and that the retailer are not obliged to tell us where the commission has been provided, this therefore does sever the cashback link to the Quidco account you hold. We do advise that cookies are cleared prior to purchases to ensure we are seen as the referrer and that this should have an impact on the future purchases made. I do apologise once more in this matter -Summer (socialsupport@quidco.com)

Posted 4 years ago

“They blocked account about 6 weeks ago, We provided them order confirmation and bank statements and after 6 weeks i sent them a reminder and they told me he is still chasing up with merchant. Merchant already confirmed my cashback but Quidco doesn’t want to pay that to me. My wife is very angry on me because one purchase was made under her name and i have sent them her details too. I can see so many peoples are complaining but Quidco management is asleep, Its could be a scam if this is the part of their policy... Terrible”

Helpful Report

Posted 4 years ago

We're really sorry to hear that you're having issues in getting your account unblocked 💙 I can see that there is a delay as you didn't want to provide us with certain evidence of the purchase and so we've had to go via our affiliates which isn't a quick process unfortunately. We can assure you though that as soon as we receive an update, we'll be in touch 😊 - Owen (socialsupport@quidco.com)

Posted 4 years ago

“Why is it so difficult to get hold of someone on Quidco. A very long drawn out process to try and sort account being blocked. Overall service not impressed. Perhaps terms and conditions need to be clearer.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us a review 💙 I'm sorry to hear that you've had difficulty getting in touch - if you'd like to ping an email over to socialsupport@quidco.com, I should be able to get this sorted for you 😊 - Owen

Posted 4 years ago

“Account blocked, looks like I’m in the same boat as other reviewers. Used to be a good company. Thankfully not a great amount to cash out , reminds me of the demise of another well known cashback site a few years ago”

Helpful Report

Posted 4 years ago

Hey There, Hope you are well! I am really sorry to hear your account has been blocked, we can certainly take a look into this for you and hopefully get this resolved ASAP for you. Could you please drop me a email with the details to the address : socialsupport@quidco.com And I will get back to you straight away! Thank you Ashleigh

Posted 4 years ago

“Just found out Quidco have somehow automatically made me a "premium" account so have been deducting money from me> I don't want this, don't buy enough to warrant it - and they won't let me downgrade untilOctober 2021!!! Also, there is nowhere on their site where I can contact anyone to complain or have this reversed. Hopeless!”

Helpful Report

Posted 4 years ago

Hey Ronald, I'm sorry to hear this, we do have the premium membership which allows you to upgrade and downgrade at any given time, we can downgrade you if you wish and have a further look into this for you. We do also have a variation of ways of how you can contact us, this can be on the app or desktop in the bottom right corner where there is a blue icon, and that we'll get back to you within 24 hours. Via Facebook or Twitter too such as a post of DM/PM 👍 If you can send us an email on socialsupport@quidco.com we'll be able to help from there 😊 -Summer

Posted 4 years ago

“Trying to login since last couple of days but getting messages that my account is blocked, Link is not working, they just blocked my account soon my cashback paid by retailers (after 14 months) . Logged in successfully 7-10 days ago, emailed them but No reply yet no notification received why they blocked my account. Not trust worthy cashback site such a TopCashback.”

Helpful Report

Posted 4 years ago

So Incredibly sorry to hear this! can you kindly pop over a email to 👉 (socialsupport@quidco.com) with your registered email address? I would be happy to help best with this! 💙 - Jamie

Posted 4 years ago

“I bought many items via their app, like Ebay, House of Frasher etc. since November last year, I got amount over £50 but no at least of £1 could be rebate to my account. I chated with the C.S. , it took an half hour to have their response for one question because of not the live chat. They excused the shop did not pay them and no reply to me for how long should be took and how to follow up by them. I was very very disappointed with this cashback app. Don't trust their website.”

Helpful Report

Posted 4 years ago

So very sorry to hear this Connie! I have taken a look into your account for you and I can see you have made some great purchases through us! it just appears those transactions are still going through the normal process! Some retailers do take longer than others as I can see those dates for those are estimated from February to July 2021, we will do everything we can to get you those as soon as possible and as a apology for your experience with us and experience contacting us I have added a little gift from us to you in your account 💙😊 - Jamie (socialsupport@quidco.com)

Posted 4 years ago

“Very unprofessional peoples apart from Ashleigh. They can block your account anytime. Shame on Transaction Integrity team.”

Helpful Report

Posted 4 years ago

Hi Meetah, Our Transaction Integrity Team perform a vital anti-fraud and anti-abuse function here at Quidco but we are really sorry to learn that your account has been blocked. Unfortunately if that decision's been made it isn't something that we can generally reverse but we absolutely understand your disappointment! - Owen

Posted 4 years ago

“Big cash back declined this year on three legal car insurance policies. No valid reason and put blame on insurance companies that they declined. If cash back is tracked automatically and policy still going on why it has been declined and can not be proceed further. What is the point to use this site and get insurance from confused.com and gocompare.com. Waste of time and false hope”

Helpful Report

Posted 4 years ago

Hey, Sorry to hear of your declines here, can you drop us an email from your email linked to your Quidco account with detail as to which retailer this is for so we can have a look into this for you? 😊 -Summer (socialsupport@quidco.com)

Posted 4 years ago

“Need to work with retailers to improve tracking speed. Terrible waiting months just to find out if it worked!”

Helpful Report

Posted 4 years ago

Hey Paul, Thanks for the review today 💙 Each retailer have their own payment speed and tracking speed, and we see that half the retailers we have onsite track within 1 hour! If they don't, then we advise that a 'Missing Cashback Claim' is made after 72 hours of the purchase date to ensure you don't miss out 👍 -Summer (socialsupport@quidco.com)

Posted 4 years ago

Quidco is rated 1.8 based on 264 reviews