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Quidco Reviews

1.8 Rating 249 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

1.8

Based on 249 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just found out Quidco have somehow automatically made me a "premium" account so have been deducting money from me> I don't want this, don't buy enough to warrant it - and they won't let me downgrade untilOctober 2021!!! Also, there is nowhere on their site where I can contact anyone to complain or have this reversed. Hopeless!”

Posted 3 years ago

Hey Ronald, I'm sorry to hear this, we do have the premium membership which allows you to upgrade and downgrade at any given time, we can downgrade you if you wish and have a further look into this for you. We do also have a variation of ways of how you can contact us, this can be on the app or desktop in the bottom right corner where there is a blue icon, and that we'll get back to you within 24 hours. Via Facebook or Twitter too such as a post of DM/PM 👍 If you can send us an email on socialsupport@quidco.com we'll be able to help from there 😊 -Summer

Posted 3 years ago

“Trying to login since last couple of days but getting messages that my account is blocked, Link is not working, they just blocked my account soon my cashback paid by retailers (after 14 months) . Logged in successfully 7-10 days ago, emailed them but No reply yet no notification received why they blocked my account. Not trust worthy cashback site such a TopCashback.”

Posted 3 years ago

So Incredibly sorry to hear this! can you kindly pop over a email to 👉 (socialsupport@quidco.com) with your registered email address? I would be happy to help best with this! 💙 - Jamie

Posted 3 years ago

“I bought many items via their app, like Ebay, House of Frasher etc. since November last year, I got amount over £50 but no at least of £1 could be rebate to my account. I chated with the C.S. , it took an half hour to have their response for one question because of not the live chat. They excused the shop did not pay them and no reply to me for how long should be took and how to follow up by them. I was very very disappointed with this cashback app. Don't trust their website.”

Posted 3 years ago

So very sorry to hear this Connie! I have taken a look into your account for you and I can see you have made some great purchases through us! it just appears those transactions are still going through the normal process! Some retailers do take longer than others as I can see those dates for those are estimated from February to July 2021, we will do everything we can to get you those as soon as possible and as a apology for your experience with us and experience contacting us I have added a little gift from us to you in your account 💙😊 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Very unprofessional peoples apart from Ashleigh. They can block your account anytime. Shame on Transaction Integrity team.”

Posted 3 years ago

Hi Meetah, Our Transaction Integrity Team perform a vital anti-fraud and anti-abuse function here at Quidco but we are really sorry to learn that your account has been blocked. Unfortunately if that decision's been made it isn't something that we can generally reverse but we absolutely understand your disappointment! - Owen

Posted 3 years ago

“Big cash back declined this year on three legal car insurance policies. No valid reason and put blame on insurance companies that they declined. If cash back is tracked automatically and policy still going on why it has been declined and can not be proceed further. What is the point to use this site and get insurance from confused.com and gocompare.com. Waste of time and false hope”

Posted 3 years ago

Hey, Sorry to hear of your declines here, can you drop us an email from your email linked to your Quidco account with detail as to which retailer this is for so we can have a look into this for you? 😊 -Summer (socialsupport@quidco.com)

Posted 3 years ago

“Need to work with retailers to improve tracking speed. Terrible waiting months just to find out if it worked!”

Posted 3 years ago

Hey Paul, Thanks for the review today 💙 Each retailer have their own payment speed and tracking speed, and we see that half the retailers we have onsite track within 1 hour! If they don't, then we advise that a 'Missing Cashback Claim' is made after 72 hours of the purchase date to ensure you don't miss out 👍 -Summer (socialsupport@quidco.com)

Posted 3 years ago

“Its been more the 13 months since i purchase aviva life insurance, i was told cashback will be processed in six months, then 13 months, one of them told me will be paid 9th of January and once I remind them she made excuses. Customer support is not trustworthy.”

Posted 3 years ago

Hey Lovera, I can see that we have spoken about this and that this was an estimated date as per your screenshot you had sent, and that this cashback is slightly delayed as this retailer takes 13 months to process the cashback from the date it was purchased. As the estimated date of this being resolved was the 9th of January, this being the 13 months, we have only just elapsed the 13 months of this. This is only a recent delay in the cashback you have with Aviva and is still processing as normal from what we can see. We do understand that this is only just delayed and that we are chasing the retailer on this, but until we have any new updates on this, we will be sure to let you know 💙 -Summer (socialsupport@quidco.com)

Posted 3 years ago

“Over the last few years I have been happy with quidco but it seems that some retailers and insurance companies seem to be dangling the carrot to get you to purchase there products by advertising cashback via Quidco then after 6 months or more they decline the payments my last insurance company that declined my payment was confused insurance of £35 and I am still waiting from direct line pet insurance to pay but probably once again no back up by the Quidco team.”

Posted 3 years ago

So sorry to hear this! Can you drop us an email with the retailer you speak of so we can have a look into this for you? -Summer (socialsupport@quidco.com)

Posted 3 years ago

“After many years, I will be closing my account. I have used quidco successfully in the past but in the most recent year or so, it's gone so downhill that I opened an account with topcashback (which isn't great either, I should add). I have a premium John Lewis home and contents insurance, going out monthly, but for some bizarre reason, I've been told that my claim is invalid. This is beyond ridiculous. I have a direct debit to prove it!! Won't be using them anymore.”

Posted 3 years ago

Hi 👋 So sorry to hear about your experience here 🙈 Disappointment is the last thing we want for our members! We will always try and aim to receive a positive outcome to cashback, however we are aware declines do occur and as cashback is given to us by the retailer we do need to go with the decline reason they provide after a claim has been fully processed. With this being said I can completely understand where you're coming from here so I've gone ahead and added £10 to your account as a gesture of goodwill which will show in your balance before the end of the day. If you need any further assistance with this, or anything else please do send us over a message at socialsupport@quidco.com - Mike (socialsupport@quidco.com)

Posted 3 years ago

“My cashback never even claims. LV the other month for car insurance and now Quidco compare for house which don’t accept to put in a missing claim and you can’t even speak to anyone . Awful company, thinking of going to too cashback”

Posted 3 years ago

Hi 👋 Really sorry to hear about your purchase not tracking over 🙈 We should be able to raise a claim for your LV purchase! In order for us to do so, please send us over a message from your registered email address to socialsupport@quidco.com and we'll have this sorted for you ASAP. In regards to your Quidco Compare Home Insurance purchase, this does take around 6 - 8 weeks from the moment you took out your policy for this to be appear as tracking on your account. If it has passed this time-frame and your purchase still isn't showing on your account please send us a message with your policy confirmation from your registered email address to socialsupport@quidco.com and we will be more than happy to have this looked into for you 👍 - Mike (socialsupport@quidco.com)

Posted 3 years ago

“Joined Quidco and had nothing but problems getting the posted cash back. They never pay on time and when you raise a claim your simply told, “we are working very hard to obtain this from the supplier” sadly some of my cash back so the lazy staff can’t be working that hard !! Avoid use top cash back instead this is a joke of a company and are probably stealing your cash back !”

Posted 3 years ago

Hey, Claims do take 6 months to process from the date the claims are made. These are an almost entirely manual process that are dealt with on a first come first served basis. These are processed by us, the 3rd party network who manage tracking and then finally the retailer. That combined with the sheer volume of claims raised daily does mean this takes around 6 months to complete. You can drop us an email on socialsupport@quidco.com if you wish to discuss a particular one so we can assist -Summer

Posted 3 years ago

“Signed up with Now TV wifi with Quidco told that I’ll get my cash back in September but never happened still waiting very disappointed :( feel like I should have gone with top cash back instead 😡”

Posted 3 years ago

So sorry to hear this, can you drop us an email on socialsupport@quidco.com with your Quidco email address and further details of the query so we can see what we can do 😊 -Summer

Posted 3 years ago

“Still awaiting confirmation of purchases going back to July. It’s December. Was told 90 day is usual wait time, maybe there watch slow . Or it’s the pandemic or could it be brexit , Maybe repotting it on here may help as emailing doesn’t I get fobbed of hmmm the watch isn’t slow it’s a fob watch .”

Posted 3 years ago

Hey, I'm sorry to hear of this, can you drop me an email on socialsupport@quidco.com so we can have a look into this for you with your Quidco email address and the retailer this is about? Thanks! -Summer

Posted 3 years ago

“As soon as EDF confirmed £200+ correct cashback they blocked my account and could not find my account after 9 years of membership. Useless customer service. Worst I've ever seen.”

Posted 3 years ago

I'm sorry to hear this, please can you drop us a message on socialsupport@quidco.com so we can have a look into this for you? 😊 -Summer

Posted 3 years ago

“I've had several cashbacks from Quidco over a few years and always been more than happy and had no probs until I purchased car insurance from LV after following all the purchase instructions as described my cashback has been declined ,ive been conned into a purchase on the promise of cashback and fobbed off with some bs about not following the instructions seems like a convenient way to get out of paying ,not good Quidco or LV insurance”

Posted 3 years ago

So very sorry to hear this! we do exhaust all options to obtain those funds and provide the best outcome possible, sadly this is not always possible due to the retailers terms and conditions, this does mean cashback is not 100% guaranteed. When a claim is declined it does mean the final response has been provided and we can only apologise, if you have any further questions please do pop over a email to 👉 socialsupport@quidco.com and we will be happy to help 😊 - Jamie

Posted 3 years ago

“I was enticed to get my car insurance with a £55 cash back. Followed the rules on the site, clicked the link, waited six months only to have the cashback declined. Was then offered 10% in compensation. Not good. If I had read the reviews here I would have searched for a cheaper car insurance and given Quidco a miss!”

Posted 3 years ago

I'm sorry to hear this Tony! As the retailer have declined this, we are no longer able to challenge this as it was in the hands of the retailer and they are the ones who come to the conclusion. As we are no longer able to challenge this decision, we were able to offer you 10% from our own funds so that you don't leave empty handed. If you wish to discuss this further please do drop us a message on socialsupport@quidco.com -Summer

Posted 3 years ago

“I am so appalled with Quidco right now. I've had my account with them for many years, earning over £2k in cashback (and even more for them as a result!) and went to log in last week to find I couldn't and my account had been "blocked". Communications with their staff informed me that my account had been removed owing to what they described as "false referrals". I replied saying that I haven't made any referrals for quite a while and could they explain more but they simply replied again saying false referrals were made. I have still been receiving email from them advising me that my cashback has become payable yet they tell me that I no longer have my account with them. I think potentially my account was hacked and I'm now fearing for the security of the site. I can't check this or the account activity because they have removed my account and hence kept my cashback too. I'd warn anyone of this and not to open an account if you do have one remove any sensitive data they hold on you and withdraw any payable cashback you do right away. Dreadful!”

Posted 3 years ago

I'm very sorry to hear that you're having these issues Chris, please could you drop an email over to socialsupport@quidco.com and I can take a look into this further for you 😊 -Joe

Posted 3 years ago

Hi Chris, I am sorry for any disappointment there. Our team do have the right to suspend any accounts they deem to be in breach of our codes of conduct. If you do wish to get in touch on socialsupport@quidco.com I am more than happy to ask them to take another look at that for you? -Andy

Posted 3 years ago

“evertime my cash back gets tracked and added its not they over £8 I should have had added to my balance but it doesnt go on were does it go its not on my balance 🙃”

Posted 3 years ago

So sorry to hear that! can you kindly pop over a email to 👉 socialsupport@quidco.com with further information and your registered email address and I would be happy to get to the bottom of this for you 😊🙋‍♂️ - Jamie

Posted 3 years ago

“Do not use this company , they will say it takes at least six months to get your money or say the company has just declined payment. I have contacted SSE directly and Argus who tell me they never had any such agreement with them due to products I purchased. I have contacted BBC watchdog who have taken details from me (I feel I may not be the only complaint they have received about Quidco). we may see CEO on rogues gallery soon ”

Posted 3 years ago

Hey Ian! So sorry to hear of your declines with SSE and Argos, retailers do have various payment speeds which can be found on the 'Retailers stats' on each page to state how long it may take to process the cashback. If your cashback has been declined, you can drop us an email on social support@quidco.com so we can have a look at this for you and see what we are able to do -Summer

Posted 3 years ago

“They conned me into buying through them and then robbed me of my cashback.”

Posted 3 years ago

That doesn't seem right , can you pop over a email to 👉 socialsupport@quidco.com with further information and we will best assist from there 🙋‍♂️ - Jamie

Posted 3 years ago

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Quidco is rated 1.8 based on 249 reviews