Quidco Reviews

Name: Quidco
Address: 4th Floor, 76-80 Great Eastern Street, London
Rating: 1.75

1.8 Rating 264 Reviews

18 %

of reviewers recommend Quidco

Company Reviews

Questions

Metrics

1.8

Based on 264 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Lawrence

Quidco 1 star review on 17th February 2025

Florrie Porcher

Nick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used Quidco for many years and could always rely on the cashback coming through. In the last year or so, everything is being declined and claims refused. This is despite following the procedure shown for the retailers. I don't even bother looking at the website any more as the promise of cashback cannot be guaranteed.”

Helpful Report

Posted 3 years ago

Thanks for your review Neil, it's appreciated 💙 I'm sorry to hear that you've had some declined cashback amounts 🙁 I've checked the latest one and it was declined as the terms set by the retailer weren't met - for your convenience, we ensure to display anything that can cause a transaction or claim to be declined on each retailers' page pre-purchase. Have a lovely rest of the week! - Owen (socialsupport@quidco.com)

Posted 3 years ago

“Blocked account, stopped cashback, not reply, seems scam”

Helpful Report

Posted 3 years ago

Hey Armaya, Thanks for the review 💙 Really sorry to hear this, can you contact us on customersupport@quidco.com so we can look at your account and help you from there? 😊 -Summer

Posted 3 years ago

“Just like many of the other reviews, I would suggest choosing topcashback. Quidco will mislead, lie, be rude, dismissive and ultimately eventually give a reason to decline your cashback. Today I closed my account, staff were sarcastic and rude about it.”

Helpful Report

Posted 3 years ago

Hey Julie, Thanks for your review 💙 I'm sorry to hear that you had that experience, we do all we can to ensure that we give the best answers and ensure we do our best to secure your cashback. We can only apologise if you were treated like this and if you would contact us about this, we would see what we can do to make this right for you -Summer

Posted 3 years ago

“Waiting times for cashback should be made explicitly obvious at point of purchase as this is the main reason customers end up purchasing through quidco. For now, I have no evidence that my cashback on insurance claim is even pending and can't do anything about it for 6 months. Would not recommend. Will update in half a year when I may or may not have my cashback.”

Helpful Report

Posted 3 years ago

Thanks for your review Emma, we appreciate it 💙 Whilst most cashback tracks right away, in some instances certain retailers do have longer tracking speeds. For your convenience, we do display both the average payment speed and average tracking speed on every retailers' page listed on our site - you'll find this information to the top left of each retailers' page. - Owen (socialsupport@quidco.com)

Posted 3 years ago

“Quido Home Insurance said would be £28 cashback so I went through site and processed payment to Churchill. I've checked my account after a week and it hasn't tracked. Tried to raise a claim and quidco doesn't allow claims to be raised on Quidco Compare. Seems like fake cashback claims. What has happened to this site.”

Helpful Report

Posted 3 years ago

Please don't worry as you no longer need to verify your Quidco Compare transaction. We've recently updated our tracking system, so now purchases with Quidco Compare will take around 90 days to track into your account from the purchase date, and then should confirm within another 2-4 months from this point. If you don't see this transaction tracking by this time, please do come back to us and we can look into this further for you

Posted 3 years ago

“Still waiting payment from loads of suppliers dating back to November last year. Some are for large sums. Very disappointed.”

Helpful Report

Posted 3 years ago

Hey 👋 I’m really sorry to learn that your cashback is delayed! At this ever growing more difficult time - we certainly understand that any cashback payment is helpful! I want you to be assured that we are doing absolutely everything we can to get this resolved in a timely manner. We’re putting a lot of resources into chasing delayed cashback and have a team who are dedicated solely to chasing this. As soon as we have anything from the retailer - you’ll be the first to know! Your patience during this time is appreciated. I hope you take care and stay safe 💙

Posted 3 years ago

“Do not use Quidco, I was supposed to get my cash back on the 28th of may that's 3 month ago now , they keep saying we are working hard as they can to get me my money what a load of bull. Will never use them again !!”

Helpful Report

Posted 3 years ago

Hey Glynn, Thank you for your review 😊 Can you drop us an email on quidcosupport@quidco.com from your registered email address so we can have a look into that for you and see what we can do? -Summer

Posted 3 years ago

“They keep blocking and steeling peoples money and asking for Photo IDs.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review. We do our best to ensure cashback is paid and if you have your account blocked, we can happily pass you over to the relevant team to assist you with your queries you present. Any questions, please let us know on quidcosupport@quidco.com

Posted 3 years ago

“Last few month Quidco declined the quality service. I never got cash back confirmation by email as I had before. Claims processed very slowly and a few claims ( from different retailers) were declined with the same usual reason- as I done so incorrect. I wouldn’t recommend to use Quidco to my friends . I moved back to TopCashback which is doing much better.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for your review and I hope you are well. I am really sorry to hear any of your cash backs were declined or delayed, please be assured we do everything we can to ensure our members receive their cash back and we do also share your disapointment if we are unable to do this as we do not want our members to have a negative review of our site. If you could please contact me at the details below with your account details and the cash backs in question we can look into this for you further and hopefully resolve this. Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 3 years ago

“My Quidco account was hacked and my Quidco balance of £170 was withdrawn as an Amazon voucher. Quidco claim my email was compromised and the hacker would have diverted my emails. My internet company says that my email account was not compromised. Quidco didn’t care very poor security when account can be hacked so easily”

Helpful Report

Posted 3 years ago

Hey Lenny, Thanks for your review here 💙 I'm sorry to hear this and that you have had this issue. With this, we would only be able to refer you to the relevant team who would be able to assist with your queries -Summer

Posted 3 years ago

“Been a customer for 9 years but the customer support services are terrible. I recently made a purchase for contact lenses and the retailer made an erroneous claim that I had used a voucher in the purchase. Now my cash back is declined and there is no way to request Quidco look into it. I only bought it from that retailer due to the discount, so its false advertising essentially. Quidco have a useless AI bot to answer questions. After 8 years as a user, I think I would know NOT to use a voucher in conjunction with an offer. Quidco need to take responsibility, it is against consumer rights what they are doing.”

Helpful Report

Posted 3 years ago

Hey, Thanks for leaving a review 💙 Can you send us an email on socialsupport@Quidco.com so we can assist you there? When you come through to us on the bot, we generally reply within 24 hours if you go through the correct paths and we would assist you from there 😊 -Summer

Posted 3 years ago

“I have had several occasions where I have used Quidco and then had to make a claim as cash back not tracked. I then wait in excess of 6 months only to be told that the retailer has declined the claim as Quidco was not used. This seems to occur when the retailer is offering a substantial cash back deal. I make sure that I have no other browsers open and that link in Quidco is used. I will not be using Quidco again.”

Helpful Report

Posted 3 years ago

Thanks for the review today and I am terribly sorry to hear this! When cashback does not track within 72 hours, a missing cashback claim is needed to get your funds tracking, as claims are a manual process than the automatic one of a tracked transaction they can take up to 6 months to be fully processed. We really do push for the best possible outcome but ultimately the retailer does have the final say as they do provide the funds, when we do get a decline we really do share your disappointment. If you would like some tracking tips and tricks for future purchase to provide a smoother experience please do reach us here 👉 (socialsupport@quidco.com) and we will be happy to help 😊🙋‍♂️ - Jamie

Posted 3 years ago

“I am Quidco member for for almost 8 years and they uses to be good customer care but now they are going extremely down, poor service. People are there to send you pre write messages with excuses, no one ins serious to help. I am waiting for HOTELOPIA cashback since feb 2020 almost 16 MONTHS and send them reminder few times they just making excuses. They clearly told me clims takes 4-6 months but after 16 months they are just making excuses and asking me to wait.otherside using topcashback since last 7 years and i can see thier improvement, they pay cashback alot faster than Quidco.”

Helpful Report

Posted 3 years ago

Hello there, Thank you for your message and I hope you are well! I am really sorry to hear you have had any negative experience with us, please be assured this is not our intention and I am really sorry if we have made you feel this way. We can certainly look into this for you, can you please contact us at the below details and then we can look into this further for you! Thank you & speak soon Ashleigh 😁 socialsupport@quidco.com

Posted 3 years ago

“I made a stay with Travelodge in October 2020. Cashback advertised as 10%. Payment due within 6 months. Fast forward 8 months, and a lot of (fruitless) chasing of cashback...... I've just been awarded 28p cashback, instead of the £6 I should have received. Quidco's reasoning "so I don't lose out". How very generous of you........ Don't bother with this scam company. Cashback always takes longer than advertised, if it ever pays out.”

Helpful Report

Posted 3 years ago

Hey, I do see that you are in contact with one of our colleagues to look into this for you, we'd just need you to send the order confirmation so that we could progress -Summer

Posted 3 years ago

“I purchased broadband and utilities through Quidco ONLY because of the cashback (I would have chosen different providers otherwise). A week after purchasing, I contacted Quidco asking about the cashback. They told me to wait 6 months, as this is the time it takes for the retailer's process. 6 months passed, they are now saying that is too late, and I will not get any cashback. They offered me a £10 cashback on my NEXT purchase. This is a scam site. Stay away”

Helpful Report

Posted 3 years ago

Hi Apologies for any confusion, You need to have cashback tracking for 6 months in general for the cashback to then be paid. If you don't have that tracking it can't be processed you see? I am sorry you were unsuccessful this time. -Andy

Posted 3 years ago

“They just keep fobbing you off with excuses. The last one I queried they mistook for another company to tell me even that one is delayed. They seem happy to pay those for a few pence but any decent amount is now always delayed. The just keep say they are chasing, which now sounds like a broken record.”

Helpful Report

Posted 4 years ago

Thanks for taking the time today to leave this review Trevor. When cashback is delayed/over the estimated time frame we do everything we can to get the fastest possible outcome, but we are fully reliant on the retailers cooperation as they do provide the outcome and funds. If you have been advised we are chasing those that would be the case, as you will get the same response until it is resolved as we do contact you first. If you have any further questions please do let us know here 👉 (socialsupport@quidco.com) - Jamie

Posted 4 years ago

“Again like nearly every other recent review, Quidco has gone down hill, even with their in house energy cash back. Still waiting for £40. And you can’t raise a claim for Quidco compare!! Why? As for trying to contact them, for me it speaks volumes when a company makes it difficult for customers to simply email or send a simple message. You have to jump through hoops, using their useless virtual assistance. Will be closing my account as soon the cashback come through, be a while then Oh, finally I’m typing this on my iPad, charged using Eon energy whilst looking at my eon smart meter. So def switched Quidco”

Helpful Report

Posted 4 years ago

Hi, Quidco compare is all managed in house so claims are just not needed there :) If you have one that hasn't tracked there just get in touch with customer support via the messenger on the bottom right of the home page and they can take it from there. -Andy

Posted 4 years ago

“It's been 8 months since i am waiting for cashback on tracked purchase. They said covid is the reason but I don't think any work in the world delayed by 8 months.it is for #EON energy and a verified purchase as i am still paying to EON, quidco can't say that vendor has not verified. it is clear that quidco Keeps money and don't pass on and trap people.”

Helpful Report

Posted 4 years ago

Hi, Ah delays are a pain. We are doing all we can to get those worked through by the retailers. We will let you know as soon as we get any updates on those don't worry. Hope its in soon for you! -Andy

Posted 4 years ago

“Poor service again. I will not bother with quidco again. Despite complaining did not receive any cashback again. It appears they track cashback when it pleases them. Avoid at all costs”

Helpful Report

Posted 4 years ago

Hi! I am sorry your cashback was unsuccessful there. Its a shame but we can never guarantee any amounts but we will always explain what went wrong and help to ensure the same thing doesn't happen again for you. -Andy

Posted 4 years ago

“Scam....... declined payments (usually the ones of significant values). They are either taking the cash from the seller and not passing it on or are in cahoots with the seller and driving custom to those websites based on non-existent cashback”

Helpful Report

Posted 4 years ago

Hey, Thanks for your review today 💙 We do apologise on the decline of the purchases you have, we do all we can to ensure that all cashback is successful but this is ultimately in the hands of the retailer to process the cashback and if they decline this, we are unable to challenge this further. When a claim is declined, we do not receive any commission from the retailer to pass over to you, so we do understand that this is frustrating, but if we have nothing to pass over to you we also lose out. Our apologies again, but if you have any queries please do contact us on our messenger service so we can assist -Summer

Posted 4 years ago

Quidco is rated 1.8 based on 264 reviews