Quidco Reviews

Name: Quidco
Address: 4th Floor, 76-80 Great Eastern Street, London
Rating: 1.78

1.8 Rating 249 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

Questions

Metrics

1.8

Based on 249 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium membership was cancelled yet premiums still deducted from cashback. Not using this site again when there are other reliable sites available.”

Helpful Report

Posted 4 years ago

“Quidco are terrible. I've had money not tracked, cashback denied, lower cashback than advertised, cashback waiting to be paid for over 3 YEARS! I cancelled my account and moved to Topcashback. So far 100% has tracked/paid. Please, please, please do not use Quidco.”

Helpful Report

Posted 4 years ago

“Appalling site and customer service, first they advertise a massive cashback amount, and then when I sign up and log in it's dropped by about half the amount on everywhere I want to shop from. Then when I purchased and it showed in my account at half the values and some didn't show at all, they said I need to pay £1 a month to be on their premium membership level to get the amounts advertised. WHAT A SCAM.”

Helpful Report

Posted 4 years ago

“I had an email from Quidco saying my cashback had been denied when I spent £10 of casino chips at Ladbrokes Casino online. 1. I took screenshots of my betting history and made sure it was all valid. 2. I contacted Ladbrokes, and they confirm my spend was valid and correct. I took screenshots of this email. I contacted Quidco about this and Jess closed out my case stating: "Unfortunately they have declined your claim advising us that you didn't meet the terms and conditions of the offer.". I told Jess I wanted to speak to a supervisor but my request was ignored and my case closed. I told them I have screenshots of everything. This was ignored. Totally ignored!! They just said: "As we will not be receiving the commission from the retailer, we are unable to pass this on to you as cashback.". This is totally irrelevant as I told Quidco I have a screenshot FROM THE RETAILER (Ladbrokes Casino) saying it was valid. So I feel Quidco are trying to rip me off here. What is going on!?!? What operation are you running here!? You are ignoring my screenshots, you are ignoring my evidence. You are just closing my cases out on me and won't let me speak to a supervisor. WHY? Claim 3881500 | Ref: DC323”

Helpful Report

Posted 4 years ago

“Can be a scam majority of the time....alot of cashbacks fail to track”

Helpful Report

Posted 4 years ago

“Quidco are so quick to blame the retailer. I've actually spoken to the retailer who said they haven't had anything from Quidco and another retailer has also confirmed to me by email they have approved the claim but Quidco still haven't paid out. They are not very helpful whatsoever. Also now their live chat option is not available and you don't get any response by email.”

Helpful Report

Posted 4 years ago

“Absolutely ridiculous and misleading company. I joined because I saw a great cashback deal but when I was logged in, the rate suddenly dropped from 45% to 30%. I went back later and it had increased back up to 45%...so I logged in and guess what, back down to 30%. Told a friend who said to use TopCashBack instead, they had it at 45% also only this time when I joined, it stayed at 45%. Now I want to cancel my Quidco account and can't find any option to do so!”

Helpful Report

Posted 4 years ago

“Have used the for a few years. Like others I’ve found that now only small value transactions are logged and large ones fail to track or track at the wrong rate, you get zero support and they just blame the retailer. No option to flag the retailers which don’t pay out. If a retailer doesn’t honour their offer they should be removed. Also during Black Friday all the enhanced rates failed to track at the correct rate.”

Helpful Report

Posted 4 years ago

“Used a few times and with no problems. However, just had a cashback with Sky rejected as I used the wrong web browser. It was the same browser i always use. Absolute scam!”

Helpful Report

Posted 4 years ago

“I feel scammed from Quidco. I have used the service because I saw there was an offer for £15 on the first purchase. Surprisingly, my friend was entitled of this offer and I was not! Quidco decided to decline the new member bonus and allow the referral bonus (which I am also not entitled). In my support ticket, I requested to decline the referral and accept the new member bonus. Obviously, each side sees their benefit, but you don’t build long term relationships with customers by tricking them. Do you really expect me or any other person that I know to use Quidco again? My request should have been addressed properly at the first instance, and we are talking about £15, not £1000. With other service providers for cashback, I already have saved £500+ so far. Very disappointed.”

Helpful Report

Posted 4 years ago

“Would give them no stars if I could!!! Used Quidco twice to purchase a holiday and some furniture. They claim that although it registered that I went through them to the websites, neither purchases tracked, so have declined both - leaving me over £80 out of pocket. Waste of time - normally use another cash back site who are much more reliable. Not using Quidco again!!!!!”

Helpful Report

Posted 4 years ago

“Declined a verified with proof of purchase cashback claim many months after submission. Yet again Quidco are full of empty promises & should be reported to Advertising Standards as such.”

Helpful Report

Posted 4 years ago

“Used to be very good and no problems (a few years ago). But now, it's just not worth wasting your time using. Nothing seems to track properly, and when you query anything (make a claim) together with proof of purchase, you hear nothing back. They're learning your shopping habits and you're getting nothing in return.”

Helpful Report

Posted 4 years ago

“I have registered and made a purchase on the 24th of November last year and it was my 1st purchase from Sky Mobile and it never tracked and I contacted customer services. I was told to create a claim. I have done and now I am being told it could take up to 6 months. No update what so ever. It was my 1st purchase and it will be my last. Don't use this site they are scammers”

Helpful Report

Posted 4 years ago

“Seems all good. And cashback tracks. Then gets declined and nothing you can do. Very hit and miss. And takes years for money to come through.”

Helpful Report

Posted 4 years ago

“Purchased a number of items however no nearer actually getting any money - took a payment that had been confirmed and Called it their fee - the others have been waiting months - waiting for the excuse not to pay it. Far easier to use coupons / vouchers rather than go through them”

Helpful Report

Posted 4 years ago

“They tell me it will take 7 months for cashback. Also with premium membership it was supoused to be 10% it never said up to 10% BTW. And I can only claim for 5%! I can o ly wo der if they hold to your cashback money as lo g as they can!”

Helpful Report

Posted 4 years ago

“Extremely slow and not polite supports, to claim back the money it can take up to 7 months, everything is very sketchy and requires a lot of hassle. Do not buy anything through them, it's almost like a scam”

Helpful Report

Posted 4 years ago

“I had a house renovation done and purchased 5000 worth of kitchen/bathroom items via Quidco They only tracked 22£ and they don’t respond despite emailing them. Huge con”

Helpful Report

Posted 4 years ago

“Quidco used to be great and deliver well. However in recent times I have noticed that they have started declining larger cashback claims and paying out on smaller ones. When you contact customer services - they blame the retailers and that Quidco cannot do any more. Yet they have also removed the facility to put a retailer review on, so that we can warn other quidco customers away from these retailers. Quidco is happy to receive what ever commission they receive as they must be on a "pay per click" but not pay out or even support their customers in chasing and fighting the retailer for a cashback claim. Customer service says there are no seniors available to complain too nor will they give out details for complaints as they do not want to be "inundated with complaints from disgruntled customers" Avoid Avoid!”

Helpful Report

Posted 4 years ago

Quidco is rated 1.8 based on 249 reviews