Name: Quidco
Address: 4th Floor, 76-80 Great Eastern Street, London
Rating: 1.75

“Cashback declined for no reason”

Posted 7 years ago

“Having followed procedure for getting and paying through Quidco two car policies where a £45 was to be paid both claims have been denied. No explanation I trust Quidco got their commission. Very dubious practices. Take care don't use cashback promises as an inducement to make a purchase.”

Helpful Report

Posted 7 years ago

“I specifically made a booking for flights through the company TravelUp through Quidco because they were advertising high cashback rates. I was owed over £50 in cashback. It was too good to be true - after months of waiting for my claim to be processed, TravelUp declined to pay the cashback despite my paying and flying with them and Quidco refused to help. I was told that TravelUp had "already paid the cashback to another referrer". I have never used another referrer so this was clearly untrue. I went round in circles with their dead fish customer service as they advised me to "next time make sure and clear your cookies etc" over and over - all of this advice I had already followed to the letter when I made the original booking. It is surely no coincidence that this good cashback rate could inexplicably not be honoured by either company. After doing some research I came across some online articles that show Quidco is commonly engaged in this behaviour. In short both Quidco and TravelUp are dishonest and employ false advertising to fraudulently try and draw you in - be very cautious as it is unlikely you will get the cashback you are owed.”

Helpful Report

Posted 7 years ago

“Sends bogus bonus offers to make purchases and then reject the bonus on wrong pretext that it was valid on purchases midnigfht same day which is incorrect as got caught up with these tricks and made purchases assuming that will get the bonus (that was the driver of using them) rather than using the other cashback site i use. On top of that charges £5 membership fees stating that all cashback will be processed within 1 week which never happens even after several months. WILL AVOID USING THEM IN FUTURE”

Helpful Report

Posted 7 years ago

“First transaction for over 60 pound rejected, even when I sent copies of my receipts. I stuck with them, and had a balance of just over 40 pounds and I have 96 pounds pending. When I logged into my account the 40 pound balance has gone. I have contacted customer support who have told me the money was spent on a Uber voucher. It most certainly wasnt redeemed by me, I have never used Uber in my life. I have asked for the address they have sent the voucher too, and am still waiting. Apparantly I am not the only one to lose money on this site, it seems to be a common occurrence. Quidco have now emailed me saying the voucher will be in my account within 3 - 5 working days. I have again reiterated that I didn't order it, and don't want it, but they are telling me they can do nothing about it, the transaction that I didn't make cannot be reversed. I have been informed that I could have make the transaction by accident by just browsing the payments page!! come on... how can I do two transactions by accident by browsing a page. I am watching the site for my pending transactions to clear, I will be taking my money out then. if I get to it before they do. My advice AVOID this company like the plague.”

Helpful Report

Posted 7 years ago

“Yet again bonus has been declined and still waiting for purchase made last October to be confirmed. Can anyone recommend a cashback site which actually does pay up without having to lodge a claim every time ?”

Helpful Report

Posted 7 years ago

“Purchase was made through Argos as directed Cashback tracked and then declined stating that the 'retailer does not pay cashback'... I only bought the product to get the £5 cashback. Why offer it I the first place if the retailer doesn't pay it??!! It was a £5 Quidco bonus.”

Helpful Report

Posted 7 years ago

“Firstly let me start by saying that Quidco used to be a good site. The process worked well and if you had a query, a dispute or a claim then the staff would deal with this efficiently and fairly. Recently however this level of service has disappeared. I’m not sure of the reason but I get the impression that they may have outsourced their customer service or perhaps they have significantly lowered their recruitment standards. The quality of the service provided has dropped to a level where the Contact Us option on the webpage is hidden behind a number of generic ‘help’ options that obviously never answer your question, clearly they don’t want you to talk to their customer service staff! When you do eventually get given the opportunity to send an email the reply you receive will not only not answer your question but will also give the impression that your email has not even been read properly. Believe me I’ve had some bizarre responses to some very straight forward questions. The final straw came with a claim. I’ve had to claim before but as I say this has always been an efficient process and I’ve not previously had any issues. On this occasion my initial emails were either ignored or the reply was a generic response that did not address the issues that I had raised. My request to escalate the claim was also ignored and despite the fact that I had pointed out significant errors, I’m being generous not to call them lies, in their emails this was also ignored, I even provided proof in the form of correspondence from the company that I had made the purchase from. Still a point blank refusal to engage in any meaningful dialogue. It would seem that Quidco are not interested in retaining customers, providing a service or even abiding by their own terms and conditions so I have closed my account and moved my business to a competitors site (Top Cashback). Several months later and I have to say the difference worth it. If I could give them a zero rating I would.”

Helpful Report

Posted 7 years ago

“Firstly let me start by saying that Quidco used to be a good site. The process worked well and if you had a query, a dispute or a claim then the staff would deal with this efficiently and fairly. Recently however this level of service has disappeared. I’m not sure of the reason but I get the impression that they may have outsourced their customer service or perhaps they have significantly lowered their recruitment standards. The quality of the service provided has dropped to a level where the Contact Us option on the webpage is hidden behind a number of generic ‘help’ options that obviously never answer your question, clearly they don’t want you to talk to their customer service staff! When you do eventually get given the opportunity to send an email the reply you receive will not only not answer your question but will also give the impression that your email has not even been read properly. Believe me I’ve had some bizarre responses to some very straight forward questions. The final straw came with a claim. I’ve had to claim before but as I say this has always been an efficient process and I’ve not previously had any issues. On this occasion my initial emails were either ignored or the reply was a generic response that did not address the issues that I had raised. My request to escalate the claim was also ignored and despite the fact that I had pointed out significant errors, I’m being generous not to call them lies, in their emails this was also ignored, I even provided proof in the form of correspondence from the company that I had made the purchase from. Still a point blank refusal to engage in any meaningful dialogue. It would seem that Quidco are not interested in retaining customers, providing a service or even abiding by their own terms and conditions so I have closed my account and moved my business to a competitors site (Top Cashback). Several months later and I have to say the difference worth it. If I could give them a zero rating I would.”

Helpful Report

Posted 7 years ago

“Been a member a long while , have £200 in cash back but the payment to my account can not be paid??? . Can't contact their customer support either.”

Helpful Report

Posted 7 years ago

“Ordered food with hungry house, through Quidco. Only ordered the food with HH due to the offer of cash back with Quidco. They didn't honour it. Customer service are appalling and didn't want to know. And that was after waiting 5 days for a reply! Stay clear of these cowboys and use their more trust worthy rivals. I'll never use Quidco again. Wish I had read reviews about them before parting with my money.”

Helpful Report

Posted 7 years ago

“All was fine during the first year of "membership" Stuff coming through like there was no tomorrow. Last 12 to 18 months has been dismal to say the least, with hardly any payments from Expedia, whom I use a lot for bookings various. Difficult to track dates of stays etc when you book so many hotels- some way in advance.”

Helpful Report

Posted 7 years ago

“Random cashback declines and poor tracking despite following all advice. They often claim the retailer hasn't paid so there is nothing to pass on but the reasons given are random and never add up. If you raise it more than once you'll even get different reasons each time! Either they're letting retailers get away with not paying for any reason they like or they're taking a larger cut for themselves! Shocking! Customer service replies are generic copy/paste responses.”

Helpful Report

Posted 7 years ago

“my son and myself used quidco uswitch in june we both did it at the same time my son has not had his they have told him he is too late as they asked him for original comformation and bank statements to prove he has switched now they will not pay him as I reccmmended him I am not best pleased.Use quidco at your peril they dont always .I have emailed ceo to no avail.”

Helpful Report

Posted 7 years ago

“I am owed £460 from a holiday booked via Quidco. They have said travel company have told them that the cashback was paid to another retailer but travel company have never told me this and advised I contact Quidco - which I have done numerous times. I am sure they have kept the money. I also use TopCashBack and have NEVER had a problem with them declining cashback whereas I have raised quite a few claims with Quidco. I would avoid Quidco - they are clearly keeping cashback going on other reviews left.”

Helpful Report

Posted 7 years ago

“I have made half a dozen purchases over the last year, they should all have paid 10% cashback, and one should have paid a fixed £10. All the cashback paid a mere 1%, and the £10 was refused. Their support team say there is nothing they can do. It's all a big con, avoid them or regret it.”

Helpful Report

Posted 7 years ago

“I have used Quidco a number of times and all of my cashback claims have been declined. Customer service are unhelpful and you just get copy and pasted responses where the person clearly has not read your message. I suggest staying well away from Quidco as the chances you will get the cashback advertised is very low.”

Helpful Report

Posted 7 years ago

“Quidco never pay out unless you chase them up - They give you excuses for why the payment is delayed. DO not use these for cashback as you will not be getting it without a fight. Also they randomly refuse more than half of your tracked purchases and will not give a reason. Dishonest website”

Helpful Report

Posted 8 years ago

“It is like trying to get blood out of a stone getting cash back off Quidco, I Have been waiting over six months for £2.75,Not worth all the messing around.”

Helpful Report

Posted 8 years ago

“I got £590 available to payment, that means the companies already give the money to QUIDCO , and QUIDCO took his commission but still don't giving me my part !! I sending emails and messages they taking ages to answer and some times they don't answer.. They said I couldn't do it to help my friend trough my account but I told them I didn't know and I won't do it again.. the intesting thing is WHY they didnt tell me it before.. they just tell me after my money arrive to them.. and know?? they gonna give the money back to BT, etc.. ??? I don't know what else I can do to get my money from there.. After new year will try go to Citizen Adviser to help me. Im so disappointed, I had other cash back web site that I could choice but I found QUIDCO was the best.. : ( Please if someone know a way to process them let me know.. THANK YOU.”

Helpful Report

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Quidco Reviews