“I know our rower took a lot longer than expected to arrive but we understand it was due to Covid and understaffing to get our machine built. We love it. Easy to assembly and smooth quiet workout. I would suggest on your site to acknowledge longer wait times longer than 6 week backorder so customers are aware of the situation but otherwise we are really happy with our rower.”
“Your customer service was excellent, you answered all of my email inquiries promptly. I appreciated that I was offered a substitute for my WaterRower at no additional cost.”
“I am very happy with my water rower. The only reason for the lower score was communication on the timing of when my unit would ship. It was suppose to ship in early August and did not ship until early November. I only received updates on the status when I emailed requesting an update; I wish they had proactively updated the status for me.”
Hi Katherine,
Thank you again for your patience! Obviously, this delay was very unexpected and we will make sure to do better with communication in the future!
“This website has been the worst online shopping experience I have ever had in my life. I made massive purchase (over a thousand dollars) for an item that took 4 months to get to me. I spoke to at least 4 different people and sent countless emails. My issue is not the lead and logistics being ruined because of COVID- my issue is the unbelievable lack of responsibility from Recovery for Athletes. At the time that I made my initial purchase the site explained it would be a few weeks so I knew there would be a small delay. However, after that time passed I went back to the same rower I bought and not only was the warning of the time removed (as if it'd be shipped in normal fashion) but it was still allowing people to order the machine. This is insane. I was not compensated in any way - even though I believe I should have been. I was only fed excuse after excuse after excuse. What would have been great to see is a company that took ownership of their misleading website and fraudulent promised delivery time. Yes, there is a global pandemic that is effecting everyone but if you cannot afford to take a hit and compensate people where you have messed up- you should fire your financial staff because you must be holding on by a thread.
I will never be ordering anything on this site again and I plan to blast this review on every platform known to man.
Thank you for the worst customer experience I have ever had.”
“I had never heard of this site before but they had a great price on an item I had been looking for so I tried it out and used PayPal for security.
Item received was accurate. Delivery was timely. Site was easy to use. Price was excellent.
4/5 stars (written because I’m not gonna kneecap their algorithm) only because I like to be WOWed for five stars.”
“The rower seems to be well made. It assembled easily and is great to use. I would have liked a larger fill opening on the tank and a back lit monitor”
“I am really disappointed in my experience with RFA. I took the promise of the ‘price match guarantee’ to be an honest offer. However, when I found a lower price you refused to honor it. That’s a real lack of integrity.”
Hi Cynthia,
We spoke about this numerous times and found that our price was almost $200 less than the price you showed us since we do not charge for shipping and we do not charge sales tax. We are the lowest price guaranteed.
“The best part is the service your company gave us. Ordered
on Monday Oct 26 and received the Bike on Nov.1st. That was including a day delay by UPS.
Great Job. Thanks”
