“This website has been the worst online shopping experience I have ever had in my life. I made massive purchase (over a thousand dollars) for an item that took 4 months to get to me. I spoke to at least 4 different people and sent countless emails. My issue is not the lead and logistics being ruined because of COVID- my issue is the unbelievable lack of responsibility from Recovery for Athletes. At the time that I made my initial purchase the site explained it would be a few weeks so I knew there would be a small delay. However, after that time passed I went back to the same rower I bought and not only was the warning of the time removed (as if it'd be shipped in normal fashion) but it was still allowing people to order the machine. This is insane. I was not compensated in any way - even though I believe I should have been. I was only fed excuse after excuse after excuse. What would have been great to see is a company that took ownership of their misleading website and fraudulent promised delivery time. Yes, there is a global pandemic that is effecting everyone but if you cannot afford to take a hit and compensate people where you have messed up- you should fire your financial staff because you must be holding on by a thread.
I will never be ordering anything on this site again and I plan to blast this review on every platform known to man.
Thank you for the worst customer experience I have ever had.”
“I had never heard of this site before but they had a great price on an item I had been looking for so I tried it out and used PayPal for security.
Item received was accurate. Delivery was timely. Site was easy to use. Price was excellent.
4/5 stars (written because I’m not gonna kneecap their algorithm) only because I like to be WOWed for five stars.”
“The rower seems to be well made. It assembled easily and is great to use. I would have liked a larger fill opening on the tank and a back lit monitor”
“I am really disappointed in my experience with RFA. I took the promise of the ‘price match guarantee’ to be an honest offer. However, when I found a lower price you refused to honor it. That’s a real lack of integrity.”
Hi Cynthia,
We spoke about this numerous times and found that our price was almost $200 less than the price you showed us since we do not charge for shipping and we do not charge sales tax. We are the lowest price guaranteed.
“The best part is the service your company gave us. Ordered
on Monday Oct 26 and received the Bike on Nov.1st. That was including a day delay by UPS.
Great Job. Thanks”
“Thank you for my new stationary. It was a pleasure doing business, even in this difficult time with COVID. I was a little impatient but I was always able to talk to someone who could give me a clear status of where my order was. I love this Keiser M3i in combination with all the various YouTube videos, indoor training is really fun and beneficial. Looking forward to hitting the road with my buddies as kicking some butt. Thanks again”
“I DONT KNOW HOW I LIKE THE BIKE i am still waiting for the tools to put it together. I would have to say the process was a bit off . Couple of things when you order a bike and you send an email saying 2 to 5 days ships you should change that message for me it was almost a month . i would have not ordered my bike if I knew that info. You should state we are back ordered could take up to a month to ship because of cover!9 and let people know. I know its a great product but the whole process was not great.”
“Great service, excellent choice of products and responsive to my needs. Helped me get my purchase of my rower and the cable trainer all the way to Hawaii!”
“Fantastic Customer Service; communication from start to finish was stellar. Will absolutely be a return customer and have already recommended your fine Company to friends.
Thank you for a great experience.
Chip Bohlen
Wilmington, NC”
“I am very satisfied with the customer service. The bike works beautifully. We ordered online from California to be delivered on the east coast. They kept in touch with me and even found someone to put it together. The man that put it together had it done in 30 minutes. He said it was very easy to assemble. Thank you brothers. I will most likely order from you in the future.”
