“All good, had a nice experience. Only one suggestion is to offer options with shipping for people who may want something sooner. Don’t get me wrong, free shipping is great but having an offer to get it sooner is nice.”
Hi Vipul,
Your order was placed and shipped out on the same day. Due to the holiday rush, we cannot offer expedited shipping. It is unfortunate that we could not meet your 5-star service.
Hi Rachel,
Apologies for the delay that Thanksgiving put on your order. Your bike was shipped from California on the 18th and since you are on the East Coast + Thanksgiving holiday it took a bit longer than normal!
“Read this to the end. I originally slammed Recovery for Athletes with a one-star review because they asked me to review the bike before I ever received it (I now believe the request was generated by an automated program). I then got multiple reminders to review it after they said I had received the bike, when in fact all I had received was the floor protector and the heart monitor. I was pissed and sent Jared (one of the Recovery for Athletes founders) a pissy email and voicemail, but to be fair to him and Recovery for Athletes, they kept their cool and stayed in touch. I initially ordered from them because I want to support small businesses and hoped for better service than I might get from Amazon or Keiser. I got off on the wrong foot with RfA, but the bike arrived 6 hours after the mat and heart monitor, it was in good condition (even though the box looked like hell) and the bike (so far) is awesome. The only reason I am withholding one star from this review is because they need to fix their automated requests for reviews. Other than that, I think RfA is probably a 5 star business and I look forward to buying from them again. The main reason is because there is a human on the other side of the country who actually bothers to read the nasty review I left and cares enough to explain why the bike arrived after they asked me to review it. Peace, Jared. I am not as big of an A-hile as I might have sounded. Have nice day. :-)”
“kept me updated with email on order status, i had an issue where i entered the wrong address in the shipping section of my order. contacted them via email, within 24 hours the issue was resolved and my order shipped. thank you to you and your team.”
“Shipping was a bit slow but overall the equipment is fantastic. I wish it were a little cheaper or easier to rent. Having to have a prescription made it prohibitive to rent and have available by time the surgery was scheduled. I now own a very expensive piece of equipment which likely won't be used often.”
“Bike is great. Delivery was fast. Have small rubbing sound coming from the crank area. Unsure if that's normal for the m3i. Who should I contact to troubleshoot?”
“I had the BEST experience with Recovery for Athletes! They were immediately responsive and informative and delivered exactly when and how they'd said they would. A rare and excellent online shopping experience!”
“I had a question about my order and Josh was super fast to get back to me and provide me all the info I needed. Delivery was very fast as well. Would definitely recommend Recovery for Athletes to a friend.”
“I was a bit nervous ordering this from a company I knew very little about. I was extremely pleased with the ease of ordering and rapid delivery. I also love my sapphire edition garmin fenix 5 plus which was significantly more expensive elsewhere.”
