Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The EX90 fireplace itself is excellent. Only complaint is fan that is pretty useless, it does nothing. However, if you ever need parts, be prepared for a long wait, and having to pay through the nose. I called 6 different local dealers, received 6 different quotes for the same parts, and it took a month to finally get them. Regency will not let you order parts through them so you pay a double mark up and very expensive shipping. Factor this in when you are choosing a fireplace, you will need parts.”

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Posted 4 years ago

“Bought two Regency products for our home, this wood insert and a gas insert. There was a special program price that swayed us away from a slightly more expensive brand. Sorry to say that we are not satisfied with either purchase. Since this is the wood insert product page, I’ll stay with that product. I have three main complaints. 1. The firebox doesn’t draw well and so it is a long and difficult process to get a fire going, I have to nurse it by holding the door open for 30 min until the fire gets going. 2. The blower is extremely noisy. Low speed is ok but high speed can be heard above normal conversation or TV in the room. Worse, blowers on BOTH speeds develop intermittent rattles that are intolerable and force us to turn them down or off (and thus reduce heating value of the unit). 3. Finally, the engineering on the glass wash allows for buildup on the glass that has to be cleaned for every fire. Cannot recommend these products and I have to say that I am sorry to have made these purchases.”

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Posted 4 years ago

Thank you for reaching out to us. Please contact your dealer so they can address the issues you are having. We are looking into your concerns and someone from our Customer Care team will reach out, if you don't hear from us in the next few days please contact them directly at customercare@regency-fire.com.

Posted 4 years ago

“This rating is for the Pro P3500. We bought this on the recommendation of my Stove Shop Frederickson Farms. In RI. To start, I'd like you to know, we also have a Harman Pellet stove model Accentra52i.... And also had an old Hunter woodstove (no window, knob flues) for years. Our house is 3600 sq. Ft. Including an unfinished basement where this P3500 lives. We save about 2 cords a year with this stove or 2-3 ton of pellets. Vs. Our old Hunter. Now this was about $4800 for this done (installed delivered tax etc.) With the rebate also. This cost is comparable to the Harman insert pellet stove. If I start a fire in the early morning, by noon it roaring so much so that the pellet stove if on, shuts off from its thermostat ( which is set around 80) If we continue to use the wood stove it tends to get better with time using less wood and burning hotter. The trick was to learn how to use the flu's. I find that you have to open the Catalyst every time you reload and start the fire for 10 to 15 minutes but once the fires going keep the flue in front just a hair over half open and it tends to keep the fire accelerating verses diminishing. By night-time the heat has usually heated the whole first floor tiles and some heat is residually trickling to the second floor or third floor from where the wood stove lives. This stove Heats my entire house, and we burn less wood making this a much better deal then the pellet cost wise an heat sq. Ft. Wise no comparison. The key is to keep it going as long as you can because it does take time to get to the level of hotness to keep things residually warm and efficient. I also use an old fan lightly blowing the blower and air and pipe gently up the stairs. This review take place roughly three years after its installation so extremely time-tested to know for sure just how efficient and how much wood I've been saving.”

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Posted 4 years ago

“So disappointed with the Regency LRI6E. There is no flame to speak of, just glowing embers, and installers have told us it is the design of the fireplace and to live with it. They tried replacing a couple of parts with no success. Told Regency a few months the problem was not resolved but never heard back. We just bought another brand (Continental) for our sunroom and love it. Would never buy another Regency!!! Photo is fireplace on HIGH!!!!”

Helpful Report

Posted 4 years ago

Thank you for reaching out to us. Please contact your dealer as we will need a qualified Technician onsite. Please feel free to reach out to us directly at customercare@regency-fire.com.

Posted 4 years ago

“we purchase two liberty gas fireplaces about 7 years ago.We are snow birds so didn’t use them a lot. long story short they are really garbage fireplaces. Good luck finding someone to work on them as they are different from most gas fireplaces. The parts are difficult to find as they are made in Canada. they recommend only their dealers to work on them. as they are not easy to work on I guess. Also their main office will not help you trouble shoot they just say to call a dealer which was $350. Just to service for yearly maintenance is $300. We hired a highly rated repair place they have been out twice and still can’t figure it out. after spending $700 now after weeks the are going to replace a part and the visit will be $250 plus parts. Buy a stove that is more reliable and easy to fix. Just to fix the fan which rattles like crazy since we purchased it,they would have to remove entire stove out of the fire place which would be very expensive and I might as well buy a new one. these were not cheap stoves I would never buy another one that’s for sure 1/4/2021”

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Posted 4 years ago

“We purchased a Panorama P33CE in 2016 and had it installed with the optional blower. We use the fireplace about 8 months out of the year in our Pacific Northwest home. The blower died in 2019 and we paid about $500 US to have a new one installed by the dealer. We followed all cleaning and use directions and the second one died in December 2020, after being used maybe 12 months. Yet, since the one year warranty was up, Regency and the dealer refused to install a new one without us paying out yet another $500. I highly recommend finding a different product that stands by their products. Their blowers are total junk and even with semiannual cleaning and following proper use they die.”

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Posted 4 years ago

“I bought the Regency model I2450M fireplace insert. The first problem with this insert is that the damper is almost impossible to adjust. It takes all I have to make the damper adjust. My wife is not able to adjust it. The second problem is that the air tubes fall out at least once a week if not more. This design is pure garbage. Since the air tubes hold up the fire brick in the top of the unit this is a problem. Every time the tube falls out we have to let the fire die then cool down then replace the tube and restart the fire. Since we use this insert for heat this is not an acceptable solution. Designing the tubes do they actually lock into place would be a better design. I would have never purchased this insert if I had known what a pain it was too actually use it on a daily basis.”

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Posted 4 years ago

“The rebates ($100 x 2) were never honoured despite countless attempts. We were eventually told that our systems needed to be installed a week before the date on the coupon. I still have the coupons and nowhere on them does it state that. Trying to get a response proved to be impossible thereby resulting in this review. Once you pay your invoice there doesn’t seem to be any interest in speaking with you.”

Helpful Report

Posted 4 years ago

Thank you for reaching out to us. We're sorry to hear you had difficulties with claiming your rebates. We have reached out to your dealer to collect the information we needed to process your rebate, and it has been submitted on your behalf. You should be receiving your rebate cheque in the next couple weeks.

Posted 4 years ago

“We love our 2700. We did not get the blower attachment. Our place is too small to warrant it. Have been very impressed with every aspect of this insert.”

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Posted 4 years ago

Thank you for your review!

Posted 4 years ago

“I could not get service on my gas fireplace insert. Regency would not return calls. The insert did not produce the BTUs it said it would provide. I wrote letters and finally had a surly man return my call and quoted a charge $265 for a service call plus parts and additional labor. It was money wasted. I would never deal with a foreign company such as this. If you live in the USA, absolutely do not buy this product. I should have contacted the California attorney general.”

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Posted 4 years ago

“The glass on my recency fireplace is melting and recency says it's not under warranty, also the control board quit working, again they say it's not under warranty, beware your recency warranty is worthless.”

Helpful Report

Posted 4 years ago

Hi Kent. The issue you are referencing with the glass is called crazing, not melting. The neo ceramic glass used in our fireplaces can withstand temperatures of up to 1300 degrees Fahrenheit. Crazing occurs when burning fossil fuels, such as wood, natural gas. A by-product of the combustion process is sulfur, and when sulfur is combined with moisture in the air, it becomes sulfuric acid; which, can stain or etch the glass panels over time. Regularly cleaning the glass doors or panels will ensure that they do not stain or etch over time. We would recommend contacting your dealer about scheduling an annual service for your unit. Etching on glass is covered for 1 year from the date of purchase. If any manufacturing defect is detected during your service appointment, Regency will fully stand behind our product with our warranty and ensure any warrantable issues are dealt with. If you need help finding a dealer to make the service appointment, please let us know by reaching out to customercare@regency-fire.com.

Posted 4 years ago

“We ordered the LRI6E. Colour “Tuscany”. I went on the website to see the colour and ensure it was what I wanted. What came was a gross brown, unlike the picture on the website. At my own cost, I had the colour powder coated. Then, the motor doesn’t shut off. It’s loud. I’ve had gas fireplaces since the ‘70’s but this is too much. It sounds like it’s going to blow up. Turning down the thermostat does nothing. It runs and is noisy. I refuse to pay $15,000.00 for this. I’ve shared videos with my family. We will call to have it removed. I don’t want something that sounds like a dying motor. It’s Christmas. I have two people coming and am afraid they may not sleep. I use earplugs. Re the picture below. The top one is “Tuscany “ on the website. The middle picture is what we received. The bottom picture is what I paid for to get “Tuscany” like on the website. The video is the motor that doesn’t shut off. It’s loud even when there’s no flame. The company that inserted this can come and take it out. Our old Regency insert lasted only 10 years.”

Helpful Report

Posted 4 years ago

Thank you for reaching out to us. We are looking into your concerns and someone from our Customer Care team will reach out, if you don't hear from us in the next few days please contact them directly at customercare@regency-fire.com.

Posted 4 years ago

“The Regency fireplace is very high quality and beautiful to look at. I am looking forward to it heating my home for many, many years.”

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Posted 4 years ago

“I've ordered a stove and gave a deposit to my local dealer 2 1/2 months ago. Demolished my old fireplace. Now I am told that the stove that was shipped from Regency is missing a minor part (an elbow) and that part is on back order until another month. And Regency is not going to do anything about speeding it up.”

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Posted 4 years ago

“Do the welds crack as easily as the CI2600’s. This is what happened to the warranty replacement (that cost me $500 to get) after 2 years of burning as carefully as I could.”

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Posted 4 years ago

“Our 2450 wood stove insert is a quality product which we have already used 20 times this year. The price point is lower than similar products from other companies and the stove will provide coziness for years to come. Highly recommend.”

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Posted 4 years ago

“I love the fireplace it has made having a warm fire so easy and I love the look of it. So peaceful and calming.”

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Posted 4 years ago

Thanks for your review, Sue! We appreciate it.

Posted 4 years ago

“Love the clean lines of our fireplace, cozy atmosphere it creates and customer service was great‼️”

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Posted 4 years ago

“We absolutely love our Regency fireplace. We have a smaller model at our camp that was installed two years ago. It keeps us very warm on cold nights by the sea. It is beautiful to cuddle up beside our stove and enjoy a hot beverage. From the customer service at the dealer to the great installers our experience with Regency has been top notch. Thank you.”

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Posted 4 years ago

Thanks David, we appreciate your review. We are glad to hear you are enjoying your Regency Fireplace.

Posted 4 years ago

“Beautiful! We get many compliments on our Regency fireplace. It also has no trouble heating our large great room quickly.”

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Posted 4 years ago

Thank you Lacey, for your review and sharing your photo. We are glad to hear you are enjoying your new Regency Fireplace.

Posted 4 years ago

Regency Fireplace is rated 4.0 based on 579 reviews