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Restoro Limited Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Restoro Limited

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Restoro Limited:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

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Restoro Limited 5 star review on 3rd February 2022

Restoro Limited 5 star review on 20th December 2021

Restoro Limited 5 star review on 27th November 2021

Restoro Limited 5 star review on 27th August 2020

Restoro Limited 2 star review on 2nd June 2020

Restoro Limited 1 star review on 2nd June 2020

Restoro Limited 5 star review on 17th May 2020

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They make it seem like a 1 time payment, but in fact you are stuck with a subscription that chargers way more than listed on their pricing page. Scammers....”

Hello, Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected. We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together for a resolution? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.

“impossible de coper coller la cle une vrai merde”

Bonjour Moret, Nous vous remercions d'avoir attiré l'attention sur cette question. Nous sommes désolés d'apprendre que votre expérience n'a pas été de la qualité que vous attendiez. Pouvons-nous vous conseiller de saisir manuellement la clé de licence à la place. Si vous avez encore besoin d'aide, veuillez nous contacter via le chat en direct afin que nous puissions répondre immédiatement à vos préoccupations. Chat : https://tinyurl.com/y7udnog2 Courriel : support@reimageplus.com / forwardtosupport@reimageplus.com Merci.

“Leider Deutsch nicht m;glich.”

Hi, Vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Das ist definitiv nicht der Eindruck, den wir erwecken wollen. Wir würden Ihnen gerne helfen, dies zu klären, aber die Plattform erlaubt uns nicht, Ihre Kontodetails einzusehen. Könnten Sie uns bitte direkt über unsere Supportkanäle unten kontaktieren und uns zusammenarbeiten lassen, um das Problem so schnell wie möglich zu lösen? Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com Wir hoffen, von Ihnen zu hören, und danken Ihnen für Ihre Geduld.

“Not sure about that.”

Hi Hal, Thanks for reaching out. We are sorry to hear that you have had such a negative experience. Please be informed that Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We take all reviews seriously and will use them in our continuous improvement efforts. If there’s anything else we can do for you, please let us know. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“My name is Ronald Miller I paid for a repair for my computer not it would not accept the key code given me to start the repair I want a refund.”

Hello Ronald, We sincerely apologize that our service was not satisfactory for you. We aim to provide the most excellent customer service and carry our business with high standards. It is of deep concern that our standards were not met in your customer experience. Your satisfaction is important to us. If you’re open to discussing this further, please call us on our tech support hotline below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Rest assured that we will learn from this event and make sure such does not happen to our future customers. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Ich habe für ein Jahr bezahlt, aber Sie reparieren nicht, sondern fordern nach Scan immer wieder neue Bezahlung!”

Hi, Vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Das ist definitiv nicht der Eindruck, den wir erwecken wollen. Der Grund dafür ist, dass auf die Schaltfläche „Reparatur starten“ geklickt wird, ohne zuerst den Lizenzschlüssel einzugeben. Was Sie tun müssen, ist nach dem Scan auf das Schlüsselsymbol in der oberen rechten Ecke zu klicken. Geben Sie Ihren Lizenzschlüssel ein und klicken Sie auf Aktivieren. Wir hoffen, dass dies Ihre Bedenken für heute ausräumt. Sollten Sie weitere Fragen haben, kontaktieren Sie uns bitte über die folgenden Kanäle: Chat: http://bit.ly/2kPZXew E-Mail: support@reimageplus.com Haben Sie einen guten Tag!

“why does it want me to apy twice”

Hello Deniis, Thank you for bringing this matter to our attention. Usually a confirmation email will be sent after a successful transaction. It may have been sent to your Spam or Junk folders. Unfortunately, we are unable to locate any account with your information. It may be possible that the transaction did not go thru or is still stuck with your bank or with the payment merchant, or the email address may have been entered incorrectly. Kindly check with your bank for any transaction details. A Transaction ID or Order ID would greatly help in locating your subscription. You may check with your bank if the transaction went thru. Please contact us via live chat or email so that we can address your concerns immediately. Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We appreciate your patience on this matter.

“Don't know what I'm doing wrong, the system keeps taking me back to the payment page AFTER I've already paid it. Waiting on the email I had sent to this company.”

Hi, Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make. We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.

“Boa Tarde Não consigo activar a minha CHAVE DE LICENÇA numero 13603629-mt-9rs que tentei activar para rectificar oa erros detectados. De notar que a chave que entra é 136036-MT9RS e dizem que está errada pois não consigo escrever em minúsculas as letras MT e RS. AGRADEÇO QUE O FAÇAM POR MIM E CORRIGEM”

Olá Adelino, Agradecemos por nos informar sobre seus comentários e lamentamos saber que sua experiência não foi a qualidade que você esperava. Gostaríamos de investigar melhor seus comentários e corrigir o que for necessário. Aguarde um e-mail de nossa equipe de suporte para melhor ajudá-lo com sua preocupação. Agradecemos sua paciência e esperamos ouvi-lo em breve. Bate-papo: https://tinyurl.com/y7udnog2 E-mail: support@reimageplus.com / forwardtosupport@reimageplus.com Obrigada.

“solidify886@gmail.com”

Hi, If you’re open to discussing this further, please contact us on our support channels below. We’d greatly appreciate the opportunity to make things right and work toward earning back your business. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

“il est impossible d'afficher un code bancaire avec 3 chiffres CV parce que je ne dispose pas d'une carte visa ,je suis actuellement une personne sous tutelle des biens qui m'en empêche, paypal je ne l'utilise pas car j'ai été victime de 3 escroqueries et j'ai du me battre pour prouver ma bonne foi.je ne dispose que d'une carte bancontact débit sans CV.Je ne suis pas maître .”

Bonjour Freddi, Merci d'avoir porté ce problème à notre attention, et nous sommes désolés d'apprendre que votre expérience n'était pas de la qualité que vous attendiez. Nous aimerions vous aider à résoudre ce problème, attendez-vous à un e-mail de notre équipe pour mieux vous aider avec votre problème. Chat : https://tinyurl.com/y7udnog2 Courriel : support@reimageplus.com / forwardtosupport@reimageplus.com Nous espérons avoir de vos nouvelles et nous apprécions votre patience.

“i must paid for 1 scan”

Hi, We're glad you have reached us and we’re sorry to hear that your experience was not of the quality you expected. Please try running the software again and get a free manual repair key by clicking https://www.restoro.com/pricing/ and then click on "Free Manual Repair". Let us know if you're still having issues running the repair. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Heb voor 1 jaar gekozen ,maar kreeg de eerste en moest 26,56 euro betalen ,maar dat ging even goed ,nu heb ik weer alle fouten terug die Jullie hadden gerepareerd,de sleutel kan ik niet meer gebruiken omdat Jullie de eerste namen terwijl ik toch voor de middelste wou gaan ,dan zou ik voor een heel jaar beschermt zijn dacht ik nu is alles voor niks gebeurd omdat Jullie niks meer gedaan hebben maar ik wel 26,56 voor niks heb betaald wat is er fout gegaan ???”

Hallo Leeuw, Bedankt voor het doorgeven van uw feedback en het spijt ons te horen dat uw ervaring niet de kwaliteit was die u had verwacht. We willen je feedback graag verder onderzoeken en het nodige corrigeren. U kunt een e-mail van ons team verwachten om u beter te kunnen helpen met uw probleem. We stellen uw geduld op prijs en hopen snel van u te horen. Chatten: https://tinyurl.com/y7udnog2 E-mail: support@reimageplus.com / forwardtosupport@reimageplus.com Dank u.

“34 AUD for a one time repair? Yeah no thanks man. I'd rather live with a broken computer.”

Hi, Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make. We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience. Thank you

“impossible de rentrer le code apres paiement”

Bonjour Michèle, Nous vous remercions d'avoir attiré l'attention sur cette question. Ce n'est certainement pas l'impression que nous voulons donner. Nous aimerions vous aider à résoudre ce problème, attendez-vous à un e-mail de notre équipe pour mieux vous aider avec votre problème. Chat : https://tinyurl.com/y7udnog2 Courriel : support@reimageplus.com / forwardtosupport@reimageplus.com Nous espérons avoir de vos nouvelles et nous apprécions votre patience. Merci

“This product is a ripoff. The "Help Desk" loaded my new subscription when my old reg key wouldn't work although I have months until its renewal. I downloaded the new program because I had an error message saying several (.dll) files were corrupt. Then they ran a "special" program and (amazingly!) found several threats. They then offered to resolve them but it would cost $300, $400 or $500 depending which plan I chose. I asked if this was optional and was told 'no if I didn't choose one of the programs they couldn't help at all'; I chose the least expensive. Six hours and two technicians later they still hadn't solved my problem although I kept telling them they'd downloaded the wrong drivers. Finally, I downloaded the correct drivers and, guess what? My problem was solved. They then asked if there was anything they could help with. Give me a break! They apparently use a third party (Restoro) to handle problems but they appear a bit unsure of what they're doing. They have lost a loyal customer for the sake of $300.00. Jack Sullivan”

Hello Jack, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. Restoro is a program that specializes in Windows repairs. The additional service was indeed optional for issues that are 3rd party program related. With this subscription, you have a year of support from us that would include issues outside of the Windows Operating system. Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“perverso, tengo una clave activa, me toco reparar el computador y no me deja instalarlo nuevamente.”

Hola Oscar, Nos alegra que nos haya contactado con respecto a este asunto. Entendemos cómo es que no se ejecuta el programa. Permítame ayudarlo a activar la versión gratuita del software siguiendo los pasos a continuación. > Una vez que finalice el escaneo, desplácese hacia abajo hasta la parte inferior de los resultados donde verá el cuadro "Tengo una clave de licencia". Ingrese la clave de licencia, incluidos los guiones, luego haga clic en Aceptar. Clave de licencia: > Haga clic en el botón "Reparar" para cada elemento encontrado. Una vez que todos los elementos estén reparados, le pedirá que reinicie la PC para aplicar los cambios. Nota: si tiene la intención de utilizar la clave de licencia manual gratuita, no haga clic en "Reparar todos los elementos". Al hacer clic en "Reparar todos los elementos", se le pedirá que lo dirija a la página de precios, ya que la reparación automática requiere una clave de licencia paga. > La clave de licencia manual es válida durante 24 horas. Lo hemos reactivado nuevamente como cortesía para que intente ejecutar la reparación nuevamente. Esperamos que esto responda a su preocupación por hoy. Si surge la necesidad, no dude en ponerse en contacto con nosotros en cualquier momento. Chat: https://tinyurl.com/y7udnog2 Correo electrónico: support@reimageplus.com / forwardtosupport@reimageplus.com

“it lied to me by saying i could "Have 24 hours of free fixing" it has been a hour since i installed it and still it's not letting me scan for free”

Hello Davis, We're glad you have reached us about this matter. We understand how it is like not getting the program running. Let me help you activate the software's free version by following the steps below. > Once the scan is done, scroll down to the bottom of the results where you see the "I have a license key" box. Enter the license key including the dashes, then click OK. License key: > Click on the "Repair" button for each item found. Once all items are repaired, it will ask to restart the PC to apply the changes. Note: If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask to route you to the pricing page as the automatic repair requires a paid license key. > The manual license key is good for 24 hours. We have reactivated it again as a courtesy for you to try to run the repair again. We hope this answers your concern for today. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com

“lade ihr programm herunter, habe wohlgemerkt schon bezahlt,jetzt wollen sie nochmal geld von mir; was soll das ???????????????ß Pelzl”

Hallo Wilhelm, Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Wir entschuldigen uns, wenn Sie Schwierigkeiten haben, Reimage zu aktivieren. Ihr Lizenzschlüssel wird zusammen mit der Auftragsbestätigung an Ihre E-Mail gesendet. Scrollen Sie nach dem Scan bis zum Ende der Ergebnisse und Sie sollten ein Optionsfeld mit der Aufschrift „Ich habe einen Lizenzschlüssel“ sehen. Geben Sie den Lizenzschlüssel einschließlich der Bindestriche ein und klicken Sie auf „OK“ oder „Aktivieren“. Das sollte Ihre Reimage-Software aktivieren. Um Ihnen weiter zu helfen, dies zu klären, erwarten Sie bitte eine E-Mail von unserem Team, um Sie bei Ihrem Anliegen besser zu unterstützen. Sollte Bedarf bestehen, zögern Sie bitte nicht, uns jederzeit zu kontaktieren. Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com

“Jag har köpt för e månad sedan nyckel sedan min dator moderkort pajade och jag köpte ny dator på den nya data funkar inte min nyckel och jag ringe 11 gånger men de hjälp inte alls. MVH”

Hello G, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary. However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com? We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

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Restoro Limited is rated 4.7 based on 10,543 reviews