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Reimage Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Reimage

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Reimage:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

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Reimage 5 star review on 3rd February 2022

Reimage 5 star review on 20th December 2021

Reimage 5 star review on 27th November 2021

Reimage 5 star review on 27th August 2020

Reimage 2 star review on 2nd June 2020

Reimage 1 star review on 2nd June 2020

Reimage 5 star review on 17th May 2020

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't see athing they do but put up reveiws and try to get you to spend more money”

Hello We're sorry to hear that you feel that way. Our team strives to provide our customers with the best possible experience, and we take all feedback seriously. We would like to clarify that our goal is to help our customers make informed decisions about their purchases by providing them with honest and accurate reviews. We do not have any intention to pressure our customers into spending more money than they are comfortable with. If you have any specific concerns or feedback, please feel free to reach out to us directly. We value your input and are always looking for ways to improve our services. Thank you for taking the time to share your thoughts. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“FROM START TO FINISH IT AS BEING A NIGHTMARE !!! I can never understand you making a payment and the total was paid then asking for near £800 after with a bad attitude and threat. I do not accept this kind of threat that put me in no other position to cancel my order, which even fell on deaf ears.”

Hello Geoffrey, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary. However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com? We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

“The programme is so annoying one minute it moving doing all that is asked of. Looking at the next part i is updated then freeze too”

Hello! Thank you for letting us know about this. Please expect an email from us to get this sorted out. We appreciate your patience. Let us know if you still have other concerns. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“The program did eliminate some of my malware and issues. However it operates a bit of a scam in that you must call them to finish install. The option to finalize install is missing the cell to enter your key code so you must call. That call took ONE HOUR and became unpleasant and even became heated. After they build trust and confidence they jump into high pressure sales and even get NASTY with you if you push back!! Also mislead you with information for the sake of getting you to buy more services from them. Sales rep actually made statements like ” If you would just listen to me then I could explain” “If you would not interrupt me I can give you other options” I was not interrupting – I was responding to her questions or comments but she didn’t like that I was not agreeing to pay more money so she got rude. AVOID this scam to get more $$ out of you.”

Hello Tim, Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected. Definitely this is not the impression that we want you to have. We try our best to tailor the services depending on the needs of our customers. If in any way you would need us to clarify any information or discuss with us your subscription, please do not hesitate to contact us. We would be glad to answer all of your concerns and make sure that you are confident with the support that you have with us. You may contact us via Live Chat at https://tinyurl.com/y7udnog2 Or you may contact us via the other channels below: Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope we can make it right for you. Stay safe and have a good day.

“no work propieti”

Hello Mit, Thank you for bringing this matter to our attention. Truly this experience was not pleasant at all. We would like to investigate this further and help identify what went wrong, any challenges and opportunities. For the meantime, if you have any other concerns, may we humbly ask for you to contact us via Live Chat? Chat: https://tinyurl.com/y7udnog2 We appreciate your patience on this matter

“tengo una clave activa comprada el 11 de noviembre de 2021, con supplier y numero de producto 839674, invoice #408712014pagado con tarjeta 4423- banco falabella, por formateo de equipo, no me deja activar el programa. necesito me colaboren para poder realizarlo.”

Hola Oscar, La clave de licencia no es válida porque se reinstaló el software. Hemos reactivado su clave de licencia. Pruébalo de nuevo y ahora debería funcionar. Si surge la necesidad, no dude en ponerse en contacto con nosotros en cualquier momento. Charla: http://bit.ly/2kPZXew Correo electrónico: support@reimageplus.com Gracias por su paciencia en este asunto.

“TECH Kristin G was very helpful.”

Hi , Thank you for this wonderful feedback. We will continue providing you quality service. Please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com Please stay safe and enjoy your day ahead!

“the people were knowledgeable but I thought when I purchased the key that all service would be included but I had to pay an additional $200 for the clean up.”

Hello Richard, Thank you for bringing up this matter to our attention and we’re sorry to hear that your experience was not of the quality you expected. Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. For more information about the product and/or services, you can visit our official website, www.reimageplus.com We would like the opportunity to investigate your feedback further. Please expect an email from our team so we can better assist you with your concern. We hope to hear from you and we appreciate your patience. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Em 04JANEIRO2021 paguei 46,68€ . Não recebi Chave do Programa que comprei.”

Oi Antonio, Obrigado por trazer esse assunto a nossa atenção. Asseguramos que iremos ajudá-lo com a sua chave de licença. Um email de confirmação com a chave de licença deve ser enviado para seu email após a compra. Ele pode ter sido direcionado para a pasta Spam / Lixo. Por motivos de segurança, não poderemos exibir sua chave de licença aqui; em vez disso, enviaremos outro e-mail. Por favor, verifique sua pasta de Spam / Lixo. Esperamos que isso responda a sua preocupação para hoje. Para qualquer preocupação imediata, você pode entrar em contato conosco em: Bate-papo: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Aproveite o seu dia pela frente e fique seguro!

“I PAID FOR THISYESTERDAY £24.95,WHY AM I BEING ASKED TO PAY AGAIN AFTER SCAN HAS TAKEN PLACE”

Hi Norman, Thank you for letting us know about this. We will send you an email to assist you with your concern. You may also contact us using the below details. Chat: https://tinyurl.com/y7udnog2 Phone: 1-888-857-0967 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a nice day and stay safe!

“I was updating and was unable to enter my key code”

Hi George, Thank you for bringing up this matter to our attention. We have reactivated your license key. Kindly enter it again. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-888-857-0967 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“ID LICENSE”

Hello Takerngsak, Thank you for bringing this matter to our attention and we’re sorry to hear that your experience did not meet your expectations. Please be advised that the license key will be sent thru your email address. No worries we already resent your license key thru the email address used when you purchased Reimage. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-888-579-8964 Email: support@reimageplus.com Have a good day!

“you wont let me put in my lieson in to have all scan actoin”

Hi, We at Reimage seeks only to provide nothing but utmost service and guaranteed customer satisfaction and we are very sad to learn that we failed to meet your expectations in this instance. We'd like to know more about the issue you've having are you having issues activating the software? Can you please send us an email at support@reimageplus.com or contact us via phone 1-888-579-8964 so we can fix this as quickly as possible. We hope to hear from you. Your feedback helps us get better. Thank you!

Hi, We at Reimage seeks only to provide nothing but utmost service and guaranteed customer satisfaction and we are very sad to learn that we failed to meet your expectations in this instance. We'd like to know more on the issue you've encountered, are you having issue activating the software? Please send us an email at support@reimage.com or call us at 1-888-579-8964. We hope to hear from you. Your feedback helps us get better. Thank you!

“I am 85 and have slowed up, so your technician's patience was appreciated. Instructions were concise and precise and easy to follow. I would certainly recommend you to my age group”

Hello Joseph, Our organization takes customer service seriously even more we understand how each of our clients technical phase are. It is our pleasure to have helped you. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-888-579-8964 Email: support@reimageplus.com

“Download the program, I ran it and I detected the deficiencies, I placed the key provided by the Reimage to carry out the maintenance following the free manual repair modality, it did not do anything and it took me back to the introduction of personal data and it gave me another one key and it repeated the same cycle and I could never correct the deficiencies”

Hello Jose, Thank you for bringing this matter to our attention. To use the manual license key: > Once the scan is done, scroll down to the bottom of the results where you see the "I have a license key" box. Enter the license key including the dashes, then click OK. License key: > Click on the "Repair" button for each items found. Once all items are repaired, it will ask to restart the PC to apply the changes. Note: If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", it will ask route you to the pricing page as the automatic repair requires a paid license key. > The manual license key is good for one-time use. We have reactivated it again as a courtesy for you to try to run the repair again. We hope this answers your concern for today. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com

“look at the whole time that it took over 7 hours. and the only thing that I can see that took place was pairing my printer to the PC>”

Hello, Thank you for leaving us a feedback. We understand that the software took a while to complete its repair. Please note that the repair time is dependent on several factors and a few of which are the internet connection to our repository and the amount of OS problems it is resolving. We ask you kindly to check your internet connection the next time you run the repair. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Reimage made me happy although It didn't repair anything:(”

Reimage 2 star review on 2nd June 2020

Hello! Thank you for posting a review. We'd like to know more about your experience using Reimage. As you mentioned, it didn't repair anything. Can you please send us an email at support@reimageplus.com so we can get started to look at the issue and resolve it as quickly as possible? We appreciate your patience. Please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com

“I purchased the one time clean and I still have the same issue. I am trying to get rid of mindjolt-a.kamaihd.net. It did not work. What now ?”

Hello Patricia, Thank you for reaching out. Please note that the product mainly takes care of Core operating system files and for anything else we have our support team to help you out. Could you get back to us with the specifics of what you are experiencing? Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com

“Purchased Reimage to hopefully fix a Windows Update error problem. After purchasing and running, it did not fix the problem. I immediately submitted for a refund. Got an email for Cleverbridge (im guessing their billing company) that stated they don't give refunds and that they only will not renew subscription and they can't refund me for the product I purchased. SCAM all over the place. I then called reimage's "VIP" service line. After explaining my issue and giving her my conact email and number, I said "Ok, thank you. Now just to clarify, this is what happened" and I proceeded to run through the process of what was going to happen on their end. The "customer service representative" then RUDELY disregarded my request for confirmation that I was making the proper steps for the refund and basically HUNG UP ON ME. DO NOT PURCHASE from this company. Still waiting to hear back from them about my refund.”

Hi, We want to first apologize for any inconvenience or problems that these issues caused you. We tried checking your account using the email address you provided in this review. However, we cannot find any. It is much appreciated if you can provide more information for us to pull up your account and investigate what happened. Please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“Reimage identified software to be a security risk, when it is not. Then uninstalled the product and I had to reinstall the product. Seems the two cannot exist together. The support was very helpful with regards to invalid license keys and it was a good experience. Pitty about software not working as expected.”

Hi Gerhard, We appreciate that you have brought this up to our attention, and we apologize if the software did not work as expected. Rest assured that our Research and Development Team is continuously working to improve our software. We do also appreciate your cooperation in sending us the needed information regarding about the conflict of your software with Reimage. This is sure to be a big help to identify what has caused this mishap and work on possible solutions. We appreciate your patience with this matter. Should you need help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Phone: 1-213-275-3200 Email: support@reimageplus.com Have a good day!

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Reimage is rated 4.7 based on 10,543 reviews