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Restoro Limited Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Restoro Limited

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Restoro Limited:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

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Restoro Limited 5 star review on 3rd February 2022

Restoro Limited 5 star review on 20th December 2021

Restoro Limited 5 star review on 27th November 2021

Restoro Limited 5 star review on 27th August 2020

Restoro Limited 2 star review on 2nd June 2020

Restoro Limited 1 star review on 2nd June 2020

Restoro Limited 5 star review on 17th May 2020

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor follow-up. Overseas customer support is hard to understand. Problems unresolved.”

Hello We're sorry to hear that you had a poor experience with our customer support and that your problems remain unresolved. We strive to provide the best possible service to all our customers and we understand how frustrating it can be when issues persist. If you’re open to discussing this further, please contact us directly on our tech support hotline below. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you for bringing this to our attention and we hope to have the opportunity to make things right.

“Egr. Signori, ho acquistato licenza con chiave n° 44181286-72749932-4ymn5 ma nell'aprire Reimage mi dice licenza scaduta . Per favore ditemi cosa si deve fare, grazie Mario Colpo Fraz, Oro,6 13844 Ternengo (BI Italy marces07@gmail.com”

Ciao, Ci scusiamo sinceramente per il fatto che il nostro servizio non sia stato soddisfacente per te. Miriamo a fornire il servizio clienti più eccellente e portare la nostra attività con standard elevati. È motivo di profonda preoccupazione che i nostri standard non siano stati rispettati nella tua esperienza cliente. La tua soddisfazione è importante per noi. Se sei disponibile a discuterne ulteriormente, inviaci un'e-mail per contattarci tramite chat. Apprezzeremmo molto l'opportunità di sistemare le cose e lavorare per recuperare la tua attività. Chat: https://tinyurl.com/y7udnog2 E-mail: support@reimageplus.com / forwardtosupport@reimageplus.com

“Receipt for min Payment (Ref# 34679178-40907174) Order- ID 346791178-40907174 E-postadress: e.sentker@live.se Erhard Sentker I need a licens key”

Hello Erhard, Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected. We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together for a resolution? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.

“On March 9th I renewed my subscription for $41.95, and received 6 license keys none of which is valid. I have attempted to contact Reimage to rectify this issue with no response. On March14th by email and on March 20th by phone. A recording on the phone number in the receipt was no longer in operation. So I guess I'm out the $41.95”

Hello Tim, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary. However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com? We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

“i had just gotten a compleye survey to delete all viral problems in my computer. they deleted all malware. that was just a few days ago. they charged nothing. i will not pay you anything for doing nothing.”

Hello, Thank you for letting us know of your feedback, and we're sorry to hear that your experience was not the quality you expected. We'd like to investigate your feedback further and correct the necessary. However, the online platform does not allow us to view any of your personal/contact information making it difficult for us to continue with our account investigation. Can you please send us an email at support@reimageplus.com? We appreciate your patience and we hope to hear from you soon. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

“nach dem Scan und neustart war das programm wieder weg und nichts hat sich auf meinem pc verbessert”

Hallo Gregor, Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben, und es tut uns leid zu hören, dass Ihre Erfahrung nicht die Qualität war, die Sie erwartet haben. Wir würden Ihr Feedback gerne weiter untersuchen und gegebenenfalls korrigieren. Die Online-Plattform erlaubt uns jedoch nicht, Ihre persönlichen Daten/Kontaktdaten einzusehen, was es uns erschwert, mit unserer Kontountersuchung fortzufahren. Können Sie uns bitte eine E-Mail an support@reimageplus.com senden? Wir danken Ihnen für Ihre Geduld und hoffen, bald von Ihnen zu hören. Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com Danke schön.

“I just paid PADDLE.NET*Reimage £31:14p (06\03\2023 19:25hrs, and the programme won't clean my computer. WHAT'S GOING ON???”

Hello Craig, Thank you for bringing this matter to our attention. We're sorry to hear that you are having troubles running Reimage Repair. We'd like to help you sort this out but the platform won't allow us to view your account details, could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Chat: Go to www.help.reimageplus.com > click on ''Live Support" Submit a Ticket: https://www.reimageplus.com/submit-ticket/ Email: support@reimageplus.com Phone: 1-408-877-0051 We appreciate your patience in this matter. Have a nice day ahead and stay safe!

“p[p[p[p[p[p[p[p[”

Hi, We take all reviews seriously and will use them in our continuous improvement efforts. If there’s anything else we can do for you, please let us know. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Ich bin nicht bedient worden, weil ich im Internet keine Kontonummer von Ihnen habe und nur dann bezahlen kann. Mit meiner E-mail bei Telekom, die ich benutzt habe, kann bisher mit allen Bekannten Nachrichten austauschen. Warum ist die bei Ihnen ungültig?”

Hallo Heinz, Vielen Dank, dass Sie uns Ihr Feedback mitgeteilt haben, und es tut uns leid zu hören, dass Ihre Erfahrung nicht die Qualität war, die Sie erwartet haben. Wir würden Ihr Feedback gerne weiter untersuchen und gegebenenfalls korrigieren. Die Online-Plattform erlaubt uns jedoch nicht, Ihre persönlichen Daten/Kontaktdaten einzusehen, was es uns erschwert, mit unserer Kontountersuchung fortzufahren. Können Sie uns bitte eine E-Mail an support@reimageplus.com senden? Wir danken Ihnen für Ihre Geduld und hoffen, bald von Ihnen zu hören. Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com Danke schön.

“keine regestrirung möklich”

Hallo Karl-heiz, Es tut uns leid zu hören, dass Sie Ihren Reimage-Lizenzschlüssel nach Ihrer Zahlung nicht erhalten konnten. Um Ihnen bei diesem Problem zu helfen, senden Sie uns bitte eine E-Mail an support@reimageplus.com zusammen mit Ihrer Transaktions- oder Referenznummer, damit wir den Lizenzschlüssel für Sie finden können. Sie können sich auch unter Verwendung der folgenden Informationen an uns wenden: Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com

“Reine ABZOCKE. VCUNTIME140_1.dll wurde nicht repariert”

Hallo Vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Es tut uns leid zu hören, dass Ihre Erfahrung nicht die Qualität war, die Sie erwartet haben. Wir würden Ihnen gerne helfen, dies zu klären, aber die Plattform erlaubt uns nicht, Ihre Kontodaten einzusehen. Bitte kontaktieren Sie uns per Live-Chat, damit wir Ihnen umgehend helfen können. Chat: Gehen Sie zu www.help.reimageplus.com > klicken Sie auf „Live Support“ Reichen Sie ein Ticket ein: https://www.reimageplus.com/submit-ticket/ E-Mail: support@reimageplus.com Wir wissen Ihre Geduld wirklich zu schätzen. Wir hoffen, von Ihnen zu hören.

“paid my account on 19 dec 2022 know you want more”

Hello Cheryl, Thank you for bringing this matter to our attention. An email confirmation with the transaction details, license keys, and activation steps, are usually sent to the email address registered during the purchase. On the Reimage software, click on the key icon on the upper right corner, and it should let you enter the license key. Clicking on Start Repair without entering the license key will route you to the payment page again. hould you have further queries, please reach us out through the below channels: Phone: 1-408-877-0051 Email: support@reimageplus.com Chat: Go to www.help.reimageplus.com > click on ''Live Support" Submit a Ticket: https://www.reimageplus.com/submit-ticket/ Have a good day!

“kostenloses Testen nicht möglich, da der Lizenzschlüssel nur Großbuchstaben übertägt”

Hi! Vielen Dank, dass Sie uns auf Ihre Bedenken aufmerksam gemacht haben. Die Software sollte Groß- oder Kleinbuchstaben akzeptieren. Wenn Sie den kostenlosen manuellen Lizenzschlüssel verwenden möchten, klicken Sie nicht auf „Alle Elemente reparieren“. Klicken Sie bei jedem gefundenen Problem auf „Reparieren“. Wenn Sie auf „Alle Elemente reparieren“ klicken, werden Sie zur Preisseite weitergeleitet, da für die automatische Reparatur ein kostenpflichtiger Lizenzschlüssel erforderlich ist. Wählen Sie jedes gefundene Element manuell aus und klicken Sie auf „Reparieren“. Sollte Bedarf bestehen, zögern Sie bitte nicht, uns jederzeit zu kontaktieren. E-Mail: support@reimageplus.com

“The software scans my computer then asks me to pay before it will repair the defects found. I paid twice now as confirmed by my bank statement, however, the software still asks me to pay, again and again. What gives?”

Hello Thomas, Thank you for bringing this matter to our attention. An email confirmation with the transaction details, license keys, and activation steps, are usually sent to the email address registered during the purchase. If you have not received the email, the possible reasons are: 1. The email address registered was entered incorrectly 2. The confirmation email was sent to the Spam/Junk folders of your mail Run the software to start the scan. After the scan, look for the key icon on the upper right corner of the software. Enter the license key on the space provided. Be sure to include the dashes/hyphen, then click OK. Note that it is NOT case sensitive. If you are still having issues activating the software after the steps above, kindly contact us for immediate assistance. We truly appreciate your patience. Chat: Go to www.help.reimageplus.com > click on ''Live Support" Submit a Ticket: https://www.reimageplus.com/submit-ticket/ Email: support@reimageplus.com Phone: 1-408-877-0051 Have a good day and stay safe!

“i HAVE PAYED FOR THE SERVICE BUT NOTHING HAS CHANGED ON MY P C .i TRHINK i PAYED 2 TIMES BUT YOU ARE NO HELP AT ALL.SO THANKS FOR NOTHING I AM NOT A HAPPY CAMPER.”

Hello Frank We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Everything went well for the analysis. Then I bought the one-time-lic. The repair went also smooth. But the upgrade from Win 10 1909 to 22H2 stopped again after reaching 95%. The 3rd time now today. The program helped nothing just lowered my pocket money. What now? Is that reason for the 60days money back. Regards from Germany Helmut”

Hello Helmut We are sorry that your experience didn’t quite match your expectations. Please be informed that Reimage program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. If you’re open to discussing this further, please contact us directly on our tech support hotline below. We’re committed to providing excellent customer service and are looking forward to hearing from you. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“i paid for a repair but it wont let me use it”

Hi Rick, Thank you for bringing this up to our attention. We truly apologize for such experience. An email confirmation is usually sent with your license key and steps on how to activate the software. It may have been routed to your mail's Spam or Junk folders. If you cannot find this, may we ask you to contact us so that we can address your concerns immediately? Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We appreciate your patience on this matter.

“Sehr geehrte Damen und Herren, von meinem Konto wurden 78,48€ für ein Jahr abgebucht. Im letzten Jahr habe ich nur halb so viel bezahlt und ich konnte den Dienst ohne Probleme nutzen. Ich habe sechs verscheide Lizenzschlüssel bekommen, aber wo und welchen von den sechs muss ich wie eingeben um nicht -nach jeden scannen eine Zahlungsaufforderung zu bekommen??? Meine Bestell-ID: 30725185-33001520”

Hallo Helmut, Vielen Dank, dass Sie uns auf diese Angelegenheit aufmerksam gemacht haben. Das ist definitiv nicht der Eindruck, den wir erwecken wollen. Wir würden Ihnen gerne helfen, dies zu klären, aber die Plattform erlaubt uns nicht, Ihre Kontodaten einzusehen. Könnten Sie uns bitte direkt über unsere Supportkanäle unten kontaktieren und uns zusammenarbeiten lassen, um das Problem so schnell wie möglich zu lösen? Chat: https://tinyurl.com/y7udnog2 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com Wir hoffen, von Ihnen zu hören, und danken Ihnen für Ihre Geduld.

“i have paid 2023 but it keep saying "No licence" and there is no place where I can type my Licencecode. What next?”

Hi leen, Thank you for bringing this matter to our attention. Definitely this is not the impression that we want to make. We'd like to help you sort this out but the platform won't allow us to view your account details. Could you please contact us directly on our support channels below and let's work together and resolve the issue as quickly as possible? Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience.

“I think its a con trick. I have just paid my subscription but when I ask for my key the site says it will arrive on email but it never does!”

Hi Derek Thank you for letting us know about this and we’re sorry to hear that your experience was not up to standards. Please check your email's Spam/Junk folder for the license key or you check it here https://www.reimageplus.com/license-key/ We appreciate your patience. Let us know if you still have other concerns. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 / 1-888-546-8005 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

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Restoro Limited is rated 4.7 based on 10,543 reviews