Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting 9 days to get paid for merchandise I sold on reverb. I had navigate through a maze to find customer service. They only have chat, no phone. Shady. I have dealt with 3 people. One emailed me back to ask if I got paid. I sadi no and have not heard back. I have requested my funds be transferred 4 times now on the website. I have filed a BBB complaint. Not only that, they take almost 18% of your sale for themselves. Somebody's getting paid! Will never sell there again and will only buy if ABSOLUTELY necessary. They seem to have the market cornered. I don't see how with their horrendous service.”

Helpful Report

Posted 2 years ago

“Awful customer service, truly awful. Badly inflated prices, no deals to be had. The worst place to buy. It started off pretty well but now it's just the worst.”

Helpful Report

Posted 2 years ago

“I have been on reverb for years with no issues. My company LefTropolis has 5 star reviews. Yet my account was abruptly closed with no warning and no clear reason why! All I received was a template gauge email but no details I what policy I violated or any warning. I have sent several emails to customer support and received 0 responses from Reverb. I have $7500 in payments that I have not received. Even though the customers have received their equipment and left me 5 star reviews! I have a 5k refund due to me from equipment returned to the seller. He has the return but I have received no payment! Reverb exploits sellers and musicians by guaging its clients with ever increasing fees. Yes they are so overwhelmed with complaints they don’t even have a customer service number you call to resolve issues! Their customer service team does not respond to emails. They have inexperienced brainless leadership & staff working there who close accounts with no due process or warnings and totally destroy the years of investment a quality seller has invested in the platform. They should be investigated and a class action lawsuit should filed for overcharging sellers and the lack of customer support needed. Im contacting my lawyer Monday morning! Their incompetence has cost me thousands in sales and they are refusing to pay me money I rightfully earned!”

Helpful Report

Posted 2 years ago

“Sold an item 2 months ago and still no payout from Reverb.com despite numerous communications with them and supervisors in support. Do Not Use Reverb.com.”

Helpful Report

Posted 2 years ago

“First time using Reverb. Seller never shipped after 5 days. Told they couldn't find the item! Got a refund and wasted my time.”

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Posted 2 years ago

“This is a terrible company. They started because the founder thought eBay had poor service; however, eBay is a million times better than this joke of a marketplace. I do not recommend using Reverb. If you have any issues, they are no help and will drag things out over the "5-business days" to make you wait. Also, you only get chat bots, not people you can work with or speak to.”

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Posted 2 years ago

“Only way to talk with anyone at Reverb is through chat. Because it’s a BOT, no real help. I withdrew my listing g and would never use this company again. Sad thing is I had potential buyers but because I could validate some information with Reverb, I wasn’t able to sell.”

Helpful Report

Posted 2 years ago

“Received a damaged guitar a week ago and Reverb still will not give me a refund or a return label. Horrible customer service. They could care less. Never buy from them. Lie about how long it will take.”

Reverb.com 1 star review on 11th November 2022

Helpful Report

Posted 2 years ago

“Absolutely no support for any problems you may run into with a seller. Reverb.com has no customer service that I can find at all. They have a lot of pre-written statements that they will send you until you figure out that there simply is no help and that you're on your own. Reverb is a very disappointing platform for buying anything. There are lots of other options out there...STAY AWAY FROM THIS OUTFIT!”

Helpful Report

Posted 2 years ago

“No email replies from Reverb until you file a PayPal case. Chat is a bot and absolutely worthless if you have an issue.”

Helpful Report

Posted 2 years ago

“Thieving practices like in Africa. They will take 10 percent of the price together with paypal. The fee is calculated even with the price of the postman, which is outrageous. Everything is fine for the buyer, but for the seller it's complete hell on earth.”

Helpful Report

Posted 2 years ago

“Thought I might try Reverb to buy a guitar at what was admittedly a fair market price. Money was accepted and all emails from Reverb and seller were answered in a timely manner. Days later a message was sent to me stating the guitar was not available despite having my money for 4 days. A refund was issued and it is pending. Reverb responds to complaints with "we are not responsible for refunds or communication between buyer and seller, etc. BS" Buyer beware because sellers are offering things perhaps not available in the first place. Done with Reverb....horrid customer service. It is not my job to organize their messaging and emails. Refund still "pending"”

Helpful Report

Posted 2 years ago

“Worst selling platform I’ve ever used. Don’t even bother trying to sell something on this app. You will waste an hour+ of your life”

Helpful Report

Posted 2 years ago

“Selling on Reverb is a very bad idea. Savvy buyers can morph the “as is” purchase into an unfettered return policy. They do this buy altering the instrument just slightly enough to create an issue. Then report to reverb that the instrument is not as described. So I sold a near brand new Gibson Custom Shop Les Paul 1968 reissue. Not a day after the buyer received it he texted me and asked if the nut was the original nut. Of course it was. He said that d string and only the d string was buzzing. Ultimately he was able to get a refund. What he did was he filed the nut at the d string down just enough that it was lowered to buzz. You don’t have to be a guitar tech to know how that little trick will work. So buzzing on one string and it being a wound string is rare unless there is a specific reason such as the saddle or the nut being off a bit. If it was the neck, fretboard or frets it would likely result in issues effecting more than one string. So if a buyer just decides he doesn’t want the instrument he can pull a stunt like this. I am not a brick and mortar retail store with a liberal return policy. And yet Reverb basically allows buyers to users the as us policy. I would be very cautious about selling on Reverb. Not to mention their fees are outrageous.”

Helpful Report

Posted 2 years ago

“Reverb sucks in their customer service dept. They have a bot answering chats. They post old listing for guitars I sold that were use and cheaper priced but don't allow you to delete them so when i go to sell new guitars of the same model everyone sends links of the cheaper models that were used not understanding these are new and don't want to purchase at the correct price. Reverb won't allow for the old sales of the used guitars to be removed which is dumb. So I have to suffer for it and I'm their customer doesnt make sense and I cant speak to a customer rep. Insane. At least ebay you can speak to someone.”

Helpful Report

Posted 2 years ago

“This company's TOS is written to completely immunize it's officers etc from ANY responsibility to the people who use the site's services. My personal experience has been frustrating to say the least, and I will say this as a warning to others, "Reverb is NOT a safe site to do business with." Read this legal stuff: __________ (I) Full Waiver: YOU EXPRESSLY WAIVE AND RELEASE REVERB (AND REVERB'S OFFICERS, DIRECTORS, AGENTS, SUBSIDIARIES, JOINT VENTURES AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SITE, SERVICES OR YOUR USE OF THE SAME. ______ If I had read that, I would NEVER have given Reverb a credit card authorization for over 2,000 USD. NO WAY. Beware.”

Helpful Report

Posted 2 years ago

“Horrible company to deal with! First off hidden selling fees, second they sold my equipment 13 days ago…….. my buyer received the equipment 10 days ago…… and I have not received my money yet! Over $5,700 they are holding back. You have to connect your bank account thru an called, Plaid, I did that and they sent on penny to my account 7 days ago. Nothing since. NO PHONE NUMBER TO CALL! You have to use the on line help desk……… Idiots! No body knows what's going on. Will never use Reverb again……. Simply horrible service.”

Reverb.com 1 star review on 14th October 2022

Helpful Report

Posted 2 years ago

“Bought guitar from neighbouring EU country. Should mean no dispatch issues or delivery problems. The seller then said they couldn't deliver and I should ask for refund. Reverb responded saying I must wait for the seller to respond again to my demand request though it was them who said claim cos they couldn't deliver. Clear scam from both Reverb & the seller. Would give zero stars if possible.”

Helpful Report

Posted 2 years ago

“Worst customer service ever! I've sold a guitar to a guy in a different country. The carrier tried to deliver the parcel even if it was completely torn up and the guitar stolen, at least that's what the buyer says. I've immediately reported everything to the shipping company. They're looking into it. So I'm waiting, but that's not good enough, stupid Reverb is mobbing me trying to force me to pay immediately from my own pocket. "They have to provide the best experience to the buyer.." they say, but what about me? No help at all? I'm not some kind of shop. Of course if on top of their super expensive fees you pay for their super expensive shipping labels then MAYBE they'll help you too. Worst experience ever. Sell your stuff somewhere else.”

Helpful Report

Posted 2 years ago

“I truly wish there was a zero-star review, just for this company. I was selling SM57 microphones I had bought in bulk, and WITHOUT REASON, they suspended my account and it was placed "under review". That "review" lasted less than 10 minutes, as I got an email from one of their reps, Jimmy B. saying "After reviewing your account and listings, we are unable to move forward for risk-related reasons." I replied to his email in UNDER ONE MINUTE to ask why my account was suspended, and they have not responded to me in 3 days and counting. I'm attaching screenshots with time stamps to prove it. Extremely unprofessional, terrible company.”

Reverb.com 1 star review on 21st September 2022

Helpful Report

Posted 2 years ago

Reverb.com is rated 1.2 based on 399 reviews