Revolut Reviews

Name: Revolut
Rating: 1.36

1.4 Rating 1,286 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.4

Based on 1,286 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 11th September 2025

212

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is not helpful. They request unnecessary information to keep you busy. Give you answers for questions you do not ask and are not interested in find a workaround nor a sustainable solution.”

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Posted 3 years ago

“Very poor service”

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Posted 3 years ago

“Not very helpful people working at the chat app. They make you feel like a Ping Pong ball and 0 solutions given”

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Posted 3 years ago

“Worse company they stole from me and they said they can’t refund and they scam us and never got my money back”

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Posted 3 years ago

“This has to be the worst app!. I have been locked out of my account because I can't receive a pin they have sent to an old number. I tried to reset twice (uninstall and reinstall as per their instructions), tried to authenticate my account 3 times and can't speak to a live agent because I can't get into the damn app!!!! I have money sitting in this account I need to access and can't get to it!”

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Posted 3 years ago

“Revolut will not allow me to transfer my money unless I verify a Mastercard SBERBANK Russia which of course is not mine. So called live agents, who do not seems real, take ages to reply and simply do not help!”

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Posted 3 years ago

“0 pc functionality”

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Posted 3 years ago

“Alfa Bank holds my money. Alfa Bank is a russian bank and I have used this to send money to Ukrainian. Revolut does not care that Russian bank just holds my money for 5 months! Stolen 160 euros.”

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Posted 3 years ago

“everything went wrong form the start- wouldn't accept my documents and photo for identity verification. once it did after 8(!) attempts, they limited my account with no explanation. couldnt pay money in or out.when i contacted the customer service they had no idea how to resolve it, kept asking me for photos of my tax bills and bank statements as proof of address. i'm not comfortable sending information like that outside secure channels and asked for alternative way- got no answer.i had to google to learn the revolut card i paid for(!)is a proof of address when used. i ordered it when setting up the account so waited patiently.the day after it arrived revolut notified me that my account was deactivated and i should take all funds from the account by end of the month-because i didnt verify my address! online chat with an agent- took 2hrs to respond(!) and he told me he forwarded the issue to relevant team and ended the chat- never got any response back form anyone. another chat with another agent- same outcome but it took over 24hrs. 2days later i went to use the card in my local supermarket to use the funds from the account (as advised!) and they blocked the card and all transactions. another pointless attempt to resolve the issue with online agent- again a lot of copy and paste answers that didnt relate to my situation and 2 more messages 'we reviewed the circumstances and can no longer provide you with the service'..these were issued after i told them i want them to return my money and i dont want to have anything to do with revolut! another message- we closed your account because there were no funds on it- i had money on the account!yet another clueless agent- 'i have forwarded your issue to relevant team' and disconnected the chat. calling it infuriating is an understatement! it is sickening and criminal. apparently they refunded the money, excluding the cost for the blocked card they sent me (why should i pay for it?!?!), but i have not had any money on my personal account yet. NEVER USE THEM!!”

Helpful Report

Posted 3 years ago

“It started ok, but then, Revolut blocked the money on my account two times in a row ( >3 weeks from last time and still blocked) leaving me without my salary, without means to pay for apartment, food, car. I have depts now, because of that. DO NOT receive your salary there, use real banks where you can come and ask. Revolut support not even trying to help, just say - it is our internal security check, please wait, we will update you once the decision is made. Decision on what? What did I do wrong? Before doing any transactions, I asked the support whether it is fine and will my account be blocked? They replied that it is ok!!”

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Posted 3 years ago

“Faced scams, contact with the team and they never respond. And tell you “yes your money is gone””

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Posted 3 years ago

“keep asking business information like a big brother. Request us to create a website. Then after several weeks asked us to provide details of customer. Then asked us to upload more details in our website. You will never be surprised if they asked any "super detailed" information. They could force you to change a picture in your website. What the hell. Are u a bank or a business supervisor?”

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Posted 3 years ago

“What happened: 08/06/22 Revolut blocked my account without any explanation. I wait 4 days and I have this response: "Thank you for reaching us out. We can see that the relevant team is still working with this and we are afraid we cannot foresee ANY (!) timeframe for the completion". To summarize: I opened Revolut account one month ago. I lost 3 729 pounds. In conclusion: NEVER USE REVOLUT!!!!!!!!”

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Posted 3 years ago

“Gotten worse and worse, they sent 3 cards, 2 of them to a completely different country to where I am located and wrote down as delivery address, they are unable to take feedback, and the support is garbage, with wait times of sometimes 15 min, even though I have exchanged messages previously with the agent Clearly unable to deliver a card to a customer, and if a bank can't do that, what can they do?”

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Posted 3 years ago

“Revolut Is a SCAM,SCAM,SCAM Do not purchase a card they will steal your money I gaurentee”

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Posted 3 years ago

“Revolut - These are scammers, they have not returned my money for two months!”

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Posted 3 years ago

“Rated 1 out of 5 stars absolute joke of a company absolute joke of a company, sent all relevant information for business account. Keep asking the same stupid request for information which has been sent 3 x times. This is direct from companies house you cannot GET more authentic. So why are you are offering business accounts, I put £200.00 in the account, blimey like ninjas taking the £100.00 monthly fee out, customer service I requested a cb 3 x times shock horror radio silence. Even spent best part of 5 x hours speaking on stupid app chat, only via other card as a business have no access to speak to anyone. So looks like they have taken a quick £100.00 for a metal card with no service. Will now be closing down both accounts with Revolut and continue to use a normal bank...”

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Posted 3 years ago

“Tried to open an account for currency exchange with going on holiday. The account was immediately deactivated. Trying to contact someone to find out what went wrong is a nightmare. They refer you to the live chat, which if like me the account is deactivate is impossible to do. Numerous emails later I got into live chat through the business section by saying I had forgotten password. They would not say why the account was deactivated and terminated the chat before I had finished. Customer service is appalling and without telephone contact helplines this Bank is not fit for purpose in my opinion. They said initially that it was a systems problem and then someone else said it was a KYC issue. Do they know what they are doing?”

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Posted 3 years ago

“Very poor service, I been for 2 hours in live chat for a minor problem to recover my password and still ending up without help because the agents aren't qualified they have no idea what is going on or how to help customers! This app make me sick waste of time ....”

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Posted 3 years ago

“After being a revolut private user for 6 years and 2 of them premium, they were my first choice for my small business account. Anyway thay tournd me down in a sec 😞 without any reason or explanation. Now I'm using Wise for my small part time business...deeply disappointed”

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Posted 3 years ago

Revolut is rated 1.4 based on 1,286 reviews