Revolut Reviews

Name: Revolut
Rating: 1.33

1.3 Rating 1,073 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,073 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be warned - they will block your account. I recently transferred quite a large amount into Revolut so I could use their savings account (by large I mean £10k+). They immediately blocked my account on suspicion of money laundering and demanded evidence of the source of income. Firstly, that is a ridiculous question to ask me - money gets pooled in my account from multiple sources so it's impossible to say where that particular transfer was "from". Secondly, they demanded payslips, bank statement and various other documents. They even demanded a statement that my bank hadn't issued yet! Then they proceeded to interrogate me about regular payments I make to my wife! Trust me when I say I am a "normal" person with normal sources of income. However, I feel like I have been treated like a criminal. And this is not the first time they've done this to me. I will never use them again for any kind of serious money deposits. You have been warned.”

Helpful Report

Posted 4 years ago

“Revolut Business has the worst service ever - never ever use it! In general I liked Revolut. I sometimes use their B2C service, and was happy with it - so I tried Revolut Business! I have tried to open an account for three different regular German companies. The opening process took 7+ weeks, they asked for various kinds of documents (those were brand new companies, so no history at all), finally denied the opening of one account and randomly closed another account. Nobody answers your questions, only the same answers over and over again from a customer service robot. This is nowhere near their promise to be a modern bank. Every "old school" bank would have opened the account in days. In Europe, there are so many competitors like Holvi, Penta, N26 etc. - use one of them, but NEVER NEVER use Revolut Business. They'll screw you and randomly close your account without warning.”

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Posted 4 years ago

“Worst of the worst! Runaway! Indian support several agents changing, no solution, miserable experience. Worst I ever had! Beware”

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Posted 4 years ago

“Revolut stole my money, without any explanation. My account has been frozen for months, but despite countless complaints I have been ignored. YOUR MONEY IS NOT SAFE AT REVOLUT”

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Posted 4 years ago

“I made the mistake of opening an account with Revolut to send a large amount of funds to from my building society savings account due to branch closure. They immediately locked the account denying me any access to the funds for over 3 weeks despite me providing evidence to that the funds had come from another account in my name. After growing suspicious and coming across all the reviews here and realising what a terrible mistake I had made, in the end I had to threaten Revolut with legal action unless they reversed the transfer in full back to the building society, which they eventualy did, then made other arrangements to transfer it elsewhere. Revolut then without warning closed my account / locked me out of their app thus also stealing the remaining 15 Euros I had in there I originally had used to open the account.”

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Posted 4 years ago

“Don't go near this company. They have basically stolen from me. Their customer service is just awful.”

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Posted 4 years ago

“DO NOT USE REVOLUT, THEY ARE THE WORST COMPANY IVE EVER HAD AN EXPERIENCE WITH. THE ONLY WAY TO CONTACT THEM IS IN THE CHAT FUNCTION IN THE APP, THERE IS NO CONTACT NUMBER OR EMAIL. WHEN YOU START TALKING THEY REPLY WHEN THEY WANT AND IF YOU ASK A QUESTION IVE SOMETIMES WAITED DAYS FOR A REPLY, YOU CANT EVEN CANCEL THE CHAT TO START ANOTHER! WHEN I FIRST JOINED THEM THEY WANTED ME TO PROVIDE PROOF OF FUNDS AND WHILST THEY CHECKED MY EVIDENCE (TAX RETURNS, BANK STATMENTS, ETC) THEY TOOK 3 WEEKS AND IN THE MEANTIME MY MONEY WAS STUCK WITH THEM AND I COULDNT EVEN TRANSFER IT OUT TO ANOTHER ACCOUNT! THEY ARE TOTAL CROOKS, IM A MEDICAL DOCTOR AND THEY MADE ME FEEL LIKE CROOK WHEN IN FACT THEY ARE THE CROOKS. PLEASE DO NOT JOIN REVOLUT IF YOU DO YOU WILL REGRET IT!”

Revolut 1 star review on 26th February 2021

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Posted 4 years ago

“Revolut is never helpful. Never bank with Revolut your money will get stuck. Very wicked bank with wicked customer service. My money stuck with Revolut they never reply neither have they refunded my money. They made me unable to get my funds to get medications. Gave me anxiety and depression”

Helpful Report

Posted 4 years ago

“Someone scammed me pretending to be hmrc claiming overdue tax. I got scammed £1998.00 and resolut have done nothing about it! Now I associate scammers and fraudsters with resolut”

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Posted 4 years ago

“Revolut are absolutely impossible to contact. My account has been inaccessible and I have spent two weeks trying to contact anyone in Revolut without success”

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Posted 4 years ago

“Worst on-boarding ever. Revolut stuff don't know how ID or Passport looks , they can't double check it. And when you remark them about it, they block your application in revenge. And starts to lie you that your structure is to difficult ( I am single person in firm in LTD), or they don't work in my country ( I know firms in my country that opened account there). Unprofessional, deceitful , vindictive. One of worst services out there.”

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Posted 4 years ago

“ABSOLUTE JOKERS. USELESS, UNAWARE OF ICO AND FCA REGULATIONS. CHAT DOESN'T WORK. THE APPS A JOKE WITH FORCED PREMIUM REG. AND NO ONE SEEMS TO CARE! DON'T BOTHER. 0-100 of of 10. Revolut card reviews 2021.”

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Posted 4 years ago

“How is this legal, its just chat bots. No one is working at all in any accounts. They have blocked my accs and all funds including a business one. They are doing to to thousands of accounts. This is absolutely shocking that they are not closed down now. There has to be a way to get this sorted. See images attached of constant conversations that always end up chat bots and they are total liars. I am now taking this further to trading standards and the FCA Please never use this scam and tell everyone you know with a Revolut account to withdraw all funds and close account as soon as they can as you will loose your money. This mob are a total sham. I also can not log into my business account what do ever it just says too many attempts and try again in a million years, see images attached of the constant conversation attempts I've made. They have held client money too in the business side and lost me business. I want to seriously take this as far as possible to take them down.”

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Posted 4 years ago

“This card service is a joke. My husband tried to give me money on my account with his bank card then they froze my account and took all my money in my account they said they are allowed to do this because it violates there terms and conditions. I don’t recommend using thief’s to handle your money you have no control over your own account and money and freeze your account whenever they want. Use chime”

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Posted 4 years ago

“REVOLUT DONT TRUST THEM. THEY ARE TO BE CLOSED DOWN SOON MY SOLICITORS SAID. GET YOUR MONEY OUT. THEY SUSPENDED MY ACCOUNT AND SUSPEND HUNDREDS OF ACCOUNTS DAILEY. BE CARFUL AS THEY DONT OPEN THEM UP NO MATTER WHAT YOU PROVIDE THEM WITH. ITS A SCAM TO HOLD AND INVEST MONEY. MY BALANCE IS £1700 VERY SMALL AND ALL TRANSACTIONS SELF EXPLANATORY SMALL TRANSACTIONS. It’s a SCAM AND MY SOLICITORS AGREE. My reviews are now being wrote every day until Revolut reply to me. They don’t communicate with me or my solicitors. Ignore is there solution! They need to let me have my money back. JOE HEYWORTH Revolut DONT trust.”

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Posted 4 years ago

“Revolut has zero customer support. There is no one on their live chat and they don't answer emails. I had a minor issue but still, something I wanted to get sorted as I couldn't use my card. Now, what happens if I have a serious problem, and I'm in a foreign country and need help? Well, in that case forget it!”

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Posted 4 years ago

“everything was was working well until one day the have frozen my account. According to them, I have „too many“ transactions. They asked for my 3 months payslips, my other bank‘s statement where my salary is deposited. After providing all the documents, i am waiting for three months to get it unblocked, no success. In the meantime I lost a huge amount of cash in my bitcoins which i bought in Revolut. Now after few months, they are asking more payslips. Apparently they scum you taking a lot of financial information. Stay away from them.”

Helpful Report

Posted 4 years ago

“I got scammed and this ‘bank’ done nothing to help. Other than tell you sorry and not giving a toss about their customers. Called my normal bank and said they would have helped me with it. AVOID this useless, fake bank. You should be ashamed of being called a financial company. Vile service And people should have the right to know that there’s not protection at all with yourselves as you just wash your hands with the issues even after an issue being reported to the police The worst thing is they automated useless answers they provide. Please everyone do your research and look for a reliable financial institution. This ‘bank’ if you can call it that is the worst. First time ever I have been scammed and they couldn’t give a toss. Even the police said that they didn’t think Revolut would help, however they did mention that other banks would”

Helpful Report

Posted 4 years ago

“STAY AWAY!! STAY AWAY!!! FRAUD! They blocked my account and my money without reason before more than 1 month.All clear in my account, the money comes only from other my account and all payments which I made with revolut card are to bigger UK companies FRAUD! FRAUD! FRAUD! On 11.01.2021 I made a complaint.On 12.01.2021 I received email in which they answered on my complaint “ Hi Yonko Dobrev, We’re sending you this email to confirm that we’ve received your complaint. We take all feedback seriously and we want you to know that we're going to fully review your query and get back to you with a response as soon as possible. For complaints, this should only take a few days, but in some circumstances, it could take up to 15 days.” Today is 30.01.2011 No ANSWER ON MY COMPLAINT,NO ANSWER ON MY MESSAGES- FULL IGNORE!!! I WANT TO ASK WHICH ANOTHER BANK ON THE WORLD WILL DO THIS?”

Helpful Report

Posted 4 years ago

“Small time crooks. Instead of listening to people's complaints about revolut I gave them a try and deeply regretted it. I had my money blocked for 8 weeks in total. Clueless agents who have no interest in assisting you, answer with a copy-paste answer and then be quiet for weeks. People, DO NOT entrust these amateurs with your money!!! There's a reason why they low/bad reviews, they are amateurs.”

Helpful Report

Posted 4 years ago

Revolut is rated 1.3 based on 1,073 reviews