“The worst support ever. Still waiting 2 weeks for a wire transfer. Sent them the wire reference and nothing. They asked for a bunch of senders info. Name, Surname, account number, bank code* Beneficiary’s account details: Name, Surname, account number, bank code* * Payment details: Amount, currency, date of payment, payment reference, type of payment (SWIFT/SEPA/ Faster Payment/ etc). Really a joke. They simply don't care or they don't even read your messages. Stay way from them.”
“One of the most unfriendly fintech companies. I applied for an account and during ID verification, submitted my IC, which was not recognized. I then submitted my passport, which was again not recognized. Then, within a few seconds, I received an email notifying me that my application had been rejected, no reasons given whatsoever. I chatted with an agent, who gave exactly the same reasons. Looks like this company is not even sure how to verify customers. I was verified by WISE within seconds of info submission.”
“Horrible experience by Revolut. I transfered money on 2nd March and till date after chasing them every day with different team all I am told they are working on it .I guess they have no intention of either giving me back or the transfer, A big mistake I did by trusting this bank .I hope I get my money back it's over 2vweeks.”
“Revolut must be the worst customer support via live chat i have ever come across. I opened my account in the UK, I am trying to get a salary transferred abroad and it keeps getting blocked by the intermediary bank of Revout. Revolut has had a chat open for 16 days, 4 advisors who simply apologise over and over and then tell me their consulting their dedicated team, who can not give me a simple answer. Why is my payment blocked!!!!
I have been waiting days and chasing myself.
I would not go near this bank ever again, they are rubbish.
Wise is a much better choice”
“I have been waiting for 2 weeks for wire to clear my account. After 2 weeks they returned the wire to sender without letting me know why. Do stay away from this company. It’s not worth it”
“Great all in one bank! The fact you can trade and invest is a big thing for myself.
Try it with my link and cut your hidden banking costs!
https://revolut.com/referral/mohamm9rm0”
“The worst customer service I have ever experienced. I told them several times that I could not transfer my remaining balance from my account to an external account, because mine is going to be blocked, but each time different assistants said the opposite to the previous one.”
“The worst customer service I have ever experienced. I told them several times that I could not transfer my remaining balance from my account to an external account, because mine is going to be blocked, but each time different assistants said the opposite to the previous one.”
“Hello. Revolut has serious security issues with their credit cards
I have lost 4500 euros not being informed of some fraudulent use of my credit card”
“Tried to set up a top-up with Citibank using debit card and money transfer without success. Each attempt resulted in an error. Followed up with Citibank, which saw no attempt. Reached out to Revolut customer service, which asked me again to reach out to Citibank. It is clear that there are significant communication issues, and the product cannot be used. Spent a couple of hours in diagnosis, but no more - closed the account and removed the app.”
“The worst customer service possible.
My brother got drugged, mugged, iPhone stolen and they unlocked it , opened Revolut and stated transactions.
Revolut refuses to consider the situation, the crime report from the police and deny the process of claim to get the money back.
Any bank would do this but not Revolut !!
SHAME ON YOU”
“Actually can’t believe this awful bank has a 4.8.
The app is extremely prone to bugs like expenses. Half the time it tells you there’s an error. I paid for a premium plan but the features didn’t even work. Asked to cancel and refund within an hour but was told it was too late and I won’t be refunded.
Customer service is extremely slow and completely unhelpful.
Angry at how much time I have wasted with it”
“Luana was the best costumer service representative ever! She was very knowledgeable about the products and services and she helped change my debit card very quickly!”
“The worst ever!!!! This Bank is like an entertainment company. I've got ads all the time for different offers they are presenting. I cancelled my account at the 10th of December without ever using it due to all these nerving advertisements, but I've never got an answer. Instead I've got ads and permanent new informations about changing regulations and I had to answer again and again, that I've cancelled the account and pleased them to stop sending me all these unwanted mails, but it's still going on and on and on...!”
“Avoid Revolut Bank: Danger
i'm a Revolut client and my credit card has been used by Fraud
that I have proved them
Normally if there is fraud Revolut should chargeback (see European Consumer Protection Rules
The problem is that Revolut does not do anything to my claim.
And they have serious security issues regarding Credit Cards
Please avoid this bank:”
“Few years ago I ask for a Revolut card with validity untill 2024.
But now they decide to terminate it earlier to "give me a better card".
Wtf so stupid, a card is a card and the only change I will feel is the hassle of changing my card details in every shopping website.
Revolut team is obsessed with upgrades and it's pathetic.
Also in the app, always changing everything is so stupid because users never get used to it.
If I learn how to do something in the app I know in a couple months I will have to relearn again because they will do another stupid update and change functionalities.
I am tired.”
“If I could put zero stars, I would. I am in my mid-50's, and very savvy to what good and bad customer service looks like.
In my opinion, REVOLUT should be shut down by regulators in all countries. My story:
Never used my card. It was an incentive card from my company. We had the option to move our incentive bonuses to the Revolut card, and it seemed like a good idea. Ha!
I was saving the $295 for a weekend getaway. I NEVER used the card. Stayed in my wallet. The card was NOT lost or stolen.
All of a sudden, multiple attempts were made to use my card all over the United States. Contacted the chat customer service - Ridiculous that this is the only way to dispute, and is a huge red flag.
Bottom line: To their (only) credit, Revolut did flag the suspicious, multiple attempts. Once I confirmed the charges were fraudulent, they canceled my card, and gave me a new card, because they could see it was obvious fraud.
Now they refuse to refund my card for one charge that was "Delayed", and eventually moved to "Reverted" status. The transaction, as with all the other fraudulent charges, shows the charge with a strike (line) through it, so Revolut is not paying the vendor. Yet, they still won't refund me!
Quick note - The charge was to a health club that is 685 miles from my home!
Pull out all of your money, cancel your card, and have your friends do the same. This company is conducting business in a way that borders on criminal activity, and breaks VISA's Zero Liability Policy, which promises fraudulent funds to be returned within 5 business days of the report being filed.
Note, with my attachment, it states I have not been charged, yet I have not been refunded the money....”
“I was scammed recently the scammers took control of a device of mine and made a Revolut account without my knowledge to transfer the money from my personal bank that they stole into the Revolut account. Firstly how can a Bank generate a new account without seeing a Driving Licience or Passport for confirmation of ID.
I have emailed numerous time to get this account closed that was in my name and guess what they will answer or cancel this account.
DO NOT USE THIS BANK unless you are a scammer and you are free to do what you like”
“Had an unauthorised payment taken from my account - Customer service is in my opinion is terrible probably the worst i have stumbled upon.
Denied my claim and refused to reverse the transaction. Left out of pocket. Submitted complaint to the Financial Ombudsman.”
