Revolut Reviews

Name: Revolut
Rating: 1.33

1.3 Rating 1,069 Reviews

7 %

of reviewers recommend Revolut

Company Reviews

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Metrics

1.3

Based on 1,069 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Ruby Kirk

Anonymous

Anonymous // 01/01/2019

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“I have business accounts with Revolut and have been trading since 2020. All our company funds go into the Revolut account and then get distributed between other accounts. Yesterday, for no apparent reason, our accounts were blocked. However, it wasn't blocked completely. I have no access to it, but Revolut still accepts funds from our customers, meaning the balance is rapidly growing. To clarify, my company turnover for 2020-2021 was £5.8 Million. I've been chatting to their apologetic staff, who kept me in the dark the second day. They are calling it a security issue, and that is that. I was told they follow the EU's 5th AML Directive and want to establish whether our customers or close relatives or close associates of a 'Political Exposed Person' is associated with the business and asked to account for an employee. After I told them that I knew nothing about his association with any political relations, they "transferred my case to a specialised team", and again I was fed apologetic replies and that everything was going to be ok and that they were here to help me—what a pile of b-shit. Using this 'Directive', they have the power to freeze your funds until whenever. If you hold any accounts with Revolut, be aware.”

Helpful Report

Posted 2 years ago

“I asked Revolut to buy £14000 of Bitcoin at the rate they quoted £18550 (per Bitcoin). I expected to see my holding showing a value of £13750 or thereabouts after commission taken. Instead my holding was showing £10600 because they had made the trade at the rate of £21002 in error - a ridiculously high rate and not one they'd offered since early June. They have only refunded me £1941 and refused to refund the balance saying they have refunded me at the £18550 rate as that was correct but not at the rate they traded (£21002) because they say that was an error rate! I am at least £1200 out of pocket; they refuse to escalate this to a manager and say this is now closed. Their mistake not mine yet they will not refund me what is rightly due. Disgusting but equally as bad is that it has taken 5 days to try and resolve and you cannot speak to anyone in authority who could easily resolve this. I will be withdrawing all my funds shortly.”

Helpful Report

Posted 2 years ago

“Fraud thats what they are. After having an account for a few years just noticed there were few hundred eur at different intervals just disappear from account without posting any transaction at all. Balance just magically readjusts down. I've been trying to get an explanation form their agents on the chat, but all same story, no resolution, no explanation. Oh and heres an interesting part, there is no phone number to speak to anyone so you may be sitting on chat messages for hours waiting to get response. Fraud, stay well clear from Revolut.”

Helpful Report

Posted 2 years ago

“I've been a Revolut customer for almost 6 years and I'm extremely disappointed on the very unprofessional approach they took on shutting down my account for no reasonable reason; if it was one they would have provided it and not hiding behind the terms and conditions. But I've been reading negative reviews online for the last couple of years for a lot of users that they got their account suspended or shut down for no reason but didn't believe them. However, I see now that almost all of the terrible critics are true. I've been using Revolut services in the same way as I did when i first opened my account. This isn't a correct/professional approach of a financial institution, closing an account without providing a solid justification. As Revolut's unqualified support personnel informed me several times, that is a final decision and can't be changed. Now I'm rushing to liquidate all my positions and transfer out all my funds before the deadline...”

Helpful Report

Posted 2 years ago

“I am a metal customer of Revolut since 2017 or 2018. one of benefit of metal customers is delayed flight insurance. basically, you need to register your flight from app and if its delayed 60 minutes or more you have free lounge access. Yesterday my flight was with AirBaltic from Vienna to Riga and Riga to Tallinn. When I arrive to Vienna airport I registered myself for Vienna however cant register myself for Riga-Tallinn flight from app. I contacted with customer care. They told me they will investigate it. and Before my riga tallinn flight (almost 5 hours before) I asked if its delayed more than 60 minutes whats the plan. Are you gonna compensate it or not? there is no answer. When I arrived to Riga airport my flight delayed more than 60 minutes and Since yesterday customer care just says ''oh we are sorry we are checking it'' Funny fact is when I tried to register myself for other flights (which is non-delayed) it was working. I registered myself for Tampere flight and it was all fine. When I tried to other delayed flights app is not allowed. so its kinda scam. They promise you for lounge pass however system checks flights and if its delayed you are not allowed for register. I am attaching all screenshots.”

Revolut 1 star review on 20th August 2022

Helpful Report

Posted 2 years ago

“I tried moving the balance available from my Savings Vault to my account. However, these were automatically reverted, without any explanation. I then proceeded to close the vault, hoping it would have moved the balance to my Revolut account. This did not work and at the moment I cannot even see the available balance, as my original vault is closed. None of this was successful and therefore I tried chatting with the support team. So far I have not been provided with any information as to why I cannot access my money. In the current climate it is not convenient to not be able to pay the mortgage. Not being able to access or understand why I am not able to access and when I will be able to access is also not convenient for alternative plans.”

Helpful Report

Posted 2 years ago

“They are tricking people to join. I referred my friend, she did everything required as per the terms and conditions and I still did not receive the reward. Withdrawing my account.”

Helpful Report

Posted 2 years ago

“BLOCKED ACCOUNT AND CARD BY EMAIL No ability to withdraw your money in ATM or re-send them via card(P2P). Support only re-send email conent and appologies.”

Helpful Report

Posted 2 years ago

“Ridiculously expensive cash withdrawal fees. I've just left Revolut and transferred all my money and bills to Monzo”

Helpful Report

Posted 2 years ago

“Offered £50 referral fee. Made out it was simple but when I chased it up they put so many conditions it was almost impossible to get it. Big Con don’t fall for it. Plus there is no one to talk to apart from chat which is very poor. Finally don’t go for the premium card. The travel insurance is basic and can not be upgraded and the airline lounge we tried to get into in Italy did not exist or was in another terminal.”

Helpful Report

Posted 2 years ago

“In June, Revolut deactivated my account and asked me to withdraw money from it immediately. I did it. In July, Revolut asked me to replenish my account for paying the service fee for my account (£6.99), which was deactivated in June. I tried, but it was impossible. I was deprived of the opportunity to perform any operations with my account, including replenishing it. I can't even close my account. However, Revolut keeps sending me threatening messages: “If you can’t fund our account using any of the above methods, we will have to turn to third-party companies to collect debts.” Conclusion. Even if you managed to get your money back from Revolut, don't think it's a win. Revolut will continue to charge money for maintaining your account, on which all transactions are prohibited, and which has a zero balance, which you cannot close. Revolut requires you to fund your account. At the same time, Revolut prohibits any replenishment of funds in your account. Bravo Revolut!”

Helpful Report

Posted 2 years ago

“worst customr service ever. they think technology will replace the human trust that banks where selling to people for decades. this is the number one reason that we'll be reading in couple years about the Downfall of Revolut.”

Helpful Report

Posted 2 years ago

“I made a transfer to Ukraine of 65 euros from Europe, but the recipient received only 35 euros. In support, they told me that 30 euros is the commission of the intermediary bank. They don't know the name of the bank. When sending the payment about such a commission was not warned. How is it even possible to take 45 % of the money? I don't recommend any international transactions with Revolut!!!!”

Helpful Report

Posted 2 years ago

“Revolut are absolute thieves. They need their banking license revoked.”

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Posted 2 years ago

“I put €100 in my account and they wont let me make any payments with it or transfer the money out and they wont explain why to me. They straight up just stole €100. Wtf??”

Helpful Report

Posted 2 years ago

“terrible service i have waited 2 months with no response from revolut about the fraud of 5,300. i am still awaiting the investigation I have provided evidence of the actual scam that has occurred and the fraud that has taken place. my next option is to take revolut to court if financial ombudsman do not resolve my case.”

Helpful Report

Posted 2 years ago

“We have opened a business account as a company. We got verified for merchant account and payment gateway for our eshop. WE did custom IT integration and payed for it out of our own pocket. After 3 transactions we got suspended, it was in the middle of our busiest season. We wrote to Revolut support to re-enable our account. However after 4 days of submitting various documents we got permanently declined (out transaction account got closed for good). Without stating reason or a comment why, or what was the problem, or any way forward on how to appeal whom to contact. The only response we have received was that: Our merchant account clojure is permanent irreversible, and they cant tell us why or provide any reason for shutting us down. Simply the worst support experience you can have, They have cost us a lot of money. Terrible service, no usefull answers ir information, nothing you can do, you are unable to contact them. Never trust Revolut they dont care about your business or you at all, they are not a partner.”

Helpful Report

Posted 2 years ago

“I was called by a number that had the exact same number as the ministry of justice in the UK. Unfortunately, it was a scam and they claimed that I was found guilty because of tax violations. Importantly, they knew everything about me such as my postcode, address details, etc. Being suspicious at that moment, I got convinced when they let me verify the number from gov.uk's website. Unfortunately, I have done a sequence of payments in the amounts of 2000-2500 pounds and I lost more than 10K pounds. The scammers told me that my bank accounts in the UK have been warned regarding the matter and while doing these huge chunks of payments, there was not any warning given by revoluts application at all. I called the same number 15 mins later and when I called it back, I was connected to the real ministry of justice and then, I spotted that it was a scam. Contacted revolut and from the online chat, made a chargeback request because of not being warned at all. Provided all the screenshots regarding the calling number and the documents to them and I was told by them I will receive a response in 3-5 weeks which was like a joke. After some research, issues related to scams have been resolved by local banks in just a couple of days and they get reimbursed most of the time. After some time, someone appeared in revoluts chat and told me that they will not reimburse the money for not specifying any reason. I told them that I lost my entire money and had a very tough situation because of having a wedding in 2 months as well. In short, revolut accounts are not safe and their fraud detection mechanisms are lacking security and they do not offer any help once you are subject to fraud. The only thing that they ask for is to provide a chargeback form and keep you waiting which ends up with misery in the end. It is absolutely clear that their fraud prevention and customer service are extremely poor. Highly suggest you use a local bank or more reliable ebanks that do not leave you alone in cases of fraud. I will provide you with further information if anything positive or negative happens with revolut and the situation.”

Helpful Report

Posted 2 years ago

“I couldn’t use a Danske debit card to add money to Revolut so I contacted them. Almost two hours in the chat and 2 different agents in and still didn’t get it sorted. If you make a comment in the chat don’t expect a response straight away!! It may take the agent 10mins or so! The agent asked me for my first 6 numbers of my Danske bank card!! Beware people .”

Helpful Report

Posted 2 years ago

“I submitted clear photos of my work permit and visa for verification many times, but kept getting rejected. I started a chat with a customer service agent... and promptly had my account deactivated with no explanation. Horrible experience.”

Helpful Report

Posted 2 years ago

Revolut is rated 1.3 based on 1,069 reviews