RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reasonable cost. Renewal reminders appreciated Only claim we have made settled quickly but unable to negotiate a matching replacement. Would have been prepared to subsidise to get what we wanted.”

Helpful Report

Posted 9 years ago

“It meets all of our needs”

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Posted 9 years ago

“had to make a claim but it did not affect my renewal premium”

Helpful Report

Posted 9 years ago

“I have said in the past that I have never claimed on my policy. I am unsure that this being reflected in the premium. A demonstration of this, in some type of no claims arrangement would be a good and a useful marketing tool perhaps?”

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Posted 9 years ago

“I pay by direct debit, and donot claim (so far thank goodness), so have nothing to review.”

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Posted 9 years ago

“Spoke to a pleasant young man - with a sense of humour - always a plus! He was knowledgeable in terms of answering my questions, but not "pushy" as so many salespeople are. Nice to be speaking to someone in the UK”

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Posted 9 years ago

“The staff where very helpful on the phone”

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Posted 9 years ago

“Better quote this year, so no need to refer to comparison sites”

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Posted 9 years ago

“I have not required to make a claim on my insurance so have no experience of service from your company on this matter, I have always found your sales personnel helpful and curtious , so if I required help in a claim all would be well. Richard Cridland”

Helpful Report

Posted 9 years ago

“should get an extra discount for each extra policy”

Helpful Report

Posted 9 years ago

“Such a shame, that as a long term customer, with both car and home insurance with the company, i had to phone to get premium reduced. FROM £620, DOWN TO £430(ish). Next time, if this happens, will change provider.”

Helpful Report

Posted 9 years ago

“It had every thing I was looking for in a policy and the price was right”

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Posted 9 years ago

“Very helpful agent who dealt with all the issues very quickly”

Helpful Report

Posted 9 years ago

“Since I don't think I've ever made a claim whilst being a Rias customer it is difficult to be more accurate in my assessment of how they have helped me. They have though always sent clear documents and made sure i had the cover i required. The price of the house and contents insurance has always been competitive. This year the quote for Motor Insurance was completely off scale; an increase of approximately 50% without any explanation. I was able to negotiate a price with another company which proved to be less than last year's premium with Rias, and which had better potential benefits. Yours, David Moore”

Helpful Report

Posted 9 years ago

“It took a very long time to answer the phone, but then I was given help and advice and even reduced the premium slightly, which was very welcome.”

Helpful Report

Posted 9 years ago

“The first quote was much higher than I expected but in a phone call i advised that my husband died in April last year so obviously was no longer on the policy nor were his two hearing aids. The premium was then amended by about £40 which was much more suitable for my single pension.”

Helpful Report

Posted 9 years ago

“New quotes for existing customers should take into account the number of policies. Rather than send out an inflated aunt sally initially.”

Helpful Report

Posted 9 years ago

“As is my norm, on receiving my renewal quote from RIAS I compared the policy with that offered by other insurers. There were things offered by others which I would have liked to see included in my policy but overall the price was comparable. However, I would have liked to have been able to reduce my excesses further as this, for me, is a better alternative.”

Helpful Report

Posted 9 years ago

“More than helpfull at getting my deal to suit me thanks”

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Posted 9 years ago

“Very pleased with the way our renewal documents were dealt with.”

Helpful Report

Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews