RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,478 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Final quote was competitive and the process was dealt with an efficient and friendly manner so happy to stay with RIAS.”

Helpful Report

Posted 10 years ago

“Reasonable cost. Renewal reminders appreciated Only claim we have made settled quickly but unable to negotiate a matching replacement. Would have been prepared to subsidise to get what we wanted.”

Helpful Report

Posted 10 years ago

“It meets all of our needs”

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Posted 10 years ago

“had to make a claim but it did not affect my renewal premium”

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Posted 10 years ago

“I have said in the past that I have never claimed on my policy. I am unsure that this being reflected in the premium. A demonstration of this, in some type of no claims arrangement would be a good and a useful marketing tool perhaps?”

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Posted 10 years ago

“I pay by direct debit, and donot claim (so far thank goodness), so have nothing to review.”

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Posted 10 years ago

“Spoke to a pleasant young man - with a sense of humour - always a plus! He was knowledgeable in terms of answering my questions, but not "pushy" as so many salespeople are. Nice to be speaking to someone in the UK”

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Posted 10 years ago

“The staff where very helpful on the phone”

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Posted 10 years ago

“Better quote this year, so no need to refer to comparison sites”

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Posted 10 years ago

“I have not required to make a claim on my insurance so have no experience of service from your company on this matter, I have always found your sales personnel helpful and curtious , so if I required help in a claim all would be well. Richard Cridland”

Helpful Report

Posted 10 years ago

“should get an extra discount for each extra policy”

Helpful Report

Posted 10 years ago

“Such a shame, that as a long term customer, with both car and home insurance with the company, i had to phone to get premium reduced. FROM £620, DOWN TO £430(ish). Next time, if this happens, will change provider.”

Helpful Report

Posted 10 years ago

“It had every thing I was looking for in a policy and the price was right”

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Posted 10 years ago

“Very helpful agent who dealt with all the issues very quickly”

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Posted 10 years ago

“Since I don't think I've ever made a claim whilst being a Rias customer it is difficult to be more accurate in my assessment of how they have helped me. They have though always sent clear documents and made sure i had the cover i required. The price of the house and contents insurance has always been competitive. This year the quote for Motor Insurance was completely off scale; an increase of approximately 50% without any explanation. I was able to negotiate a price with another company which proved to be less than last year's premium with Rias, and which had better potential benefits. Yours, David Moore”

Helpful Report

Posted 10 years ago

“It took a very long time to answer the phone, but then I was given help and advice and even reduced the premium slightly, which was very welcome.”

Helpful Report

Posted 10 years ago

“The first quote was much higher than I expected but in a phone call i advised that my husband died in April last year so obviously was no longer on the policy nor were his two hearing aids. The premium was then amended by about £40 which was much more suitable for my single pension.”

Helpful Report

Posted 10 years ago

“New quotes for existing customers should take into account the number of policies. Rather than send out an inflated aunt sally initially.”

Helpful Report

Posted 10 years ago

“As is my norm, on receiving my renewal quote from RIAS I compared the policy with that offered by other insurers. There were things offered by others which I would have liked to see included in my policy but overall the price was comparable. However, I would have liked to have been able to reduce my excesses further as this, for me, is a better alternative.”

Helpful Report

Posted 10 years ago

“More than helpfull at getting my deal to suit me thanks”

Helpful Report

Posted 10 years ago

RIAS is rated 4.0 based on 1,478 reviews