Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m thankful to rowena and Shermaine from the customer service to help me resolve my PDF invoice issue and sent me proper PDF invoice. Although it took longer than expected but it is finally resolved. Hopefully this issue could be fully resolved when I make my next purchase.”

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Posted 4 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with your experience. Let us know how we can help you with your next purchase. Once again, thank you!

Posted 4 years ago

“I have always loved shopping at Robinsons. I am glad it is back :)”

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Posted 4 years ago

Thanks for the 5-star rating! We are so excited to be back. Thanks for choosing Robinsons. See you on your next purchase!

Posted 4 years ago

“fast delivery and relatively lower pricing as compared to other merchants”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated, Chris! See you on your next purchase!

Posted 4 years ago

“I’m so happy that Jordan has revived a much beloved store of mine, an institution in Singapore’s retail history. Service can be improved by offering gift-wrapped purchases meant for delivery to third parties. But Robinson’s did oblige my request to deliver the package to a relative without a price tag showing n she was delighted. Will definitely use Robinson’s online again but product range must expand in time to come. But a good start. Good luck”

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Posted 4 years ago

Hi Premarani, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes and Thank you!

Posted 4 years ago

“Missed my good old shopping days at the physical shop Robinsons.. Thus with the online option available thought will give a go at at.. I am most delighted with my purchases (3) delivered in a timely manner and all so well.. Online chats and replies were swift and responsive to my enquiries about stock availability.. Thank you for introducing this easy online platform to continue with our shopping journey with Robinsons..”

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Posted 4 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 4 years ago

“Love shopping with Robinson”

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Posted 4 years ago

“The sale price was very attractive, the delivery was fast (3 days for mattress) and the follow-up customer service by Rowena was excellent!”

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Posted 4 years ago

“Love the Fast delivery.”

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Posted 4 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. Thank you, Siang.

Posted 4 years ago

“Would be even better if the items ordered can be consolidated and sent together.”

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Posted 4 years ago

Hi Goh, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Posted 4 years ago

“Packed nicely and delivered on time.”

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Posted 4 years ago

“Excellent delivery speed, packaging could be improved though”

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Posted 4 years ago

“Always, reliable, always the best, an integral part of our daily lives. Wishing Robinsons team success !”

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Posted 4 years ago

“I was very pleased of the fast delivery, goods were well packed and received in good condition. Regular updates on status of delivery is indeed a bonus! Thanks Robinsons”

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Posted 4 years ago

Thank you for leaving a 5-Stars review. At Robinsons, we continuously strive to serve you better. Looking forward to serving you in the future!

Posted 4 years ago

“I was pleasantly surprised how quick my parcel arrived in Adelaide, Australia. Everything was as per order and as described online.”

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Posted 4 years ago

“All good 👍🏼. Delivery was fast and very well informed on delivery status.”

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Posted 4 years ago

Thank you for leaving a 5-Stars review. At Robinsons, we continuously strive to serve you better. Looking forward to serving you in the future! Stay Safe!

Posted 4 years ago

“Good quality”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 4 years ago

“I am a member of Robinson's for more than 35 years. Am glad cld shop again with Robinson's Wish you all the best”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated! -Robinsons Team

Posted 4 years ago

“Fast delivery n good product”

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Posted 4 years ago

Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Posted 4 years ago

“Ordering online was easy and delivery was prompt. Products received in good condition.”

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Posted 4 years ago

“Very satisfied with the service!”

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Posted 4 years ago

Robinsons is rated 4.2 based on 1,943 reviews