Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality. Fast delivery.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We look forward to seeing you again soon.

Posted 3 years ago

“The online purchase is hassle free and quick. The interface is easy to navigate to find the products.”

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Posted 3 years ago

On behalf us all of us at Robinsons Online Store, I would like to thank you for sharing this great review about our online store! We take pride in knowing our customers are happy with their online store experience. We look forward to seeing you again soon.

Posted 3 years ago

“There are much more variety of goods now as compared to a few months ago. So far no quality issue with the goods I purchased.”

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Posted 3 years ago

Hi Hyun, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers. We look forward to serving you for many years to come!

Posted 3 years ago

“Excellent service with great products”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! See you on your next purchase!

Posted 3 years ago

“sales is good”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Robinsons...an old household name synonymous with great customer service. 30 days return policy...where to find here in SINGAPORE except ROBINSONS.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

“Robinsons online chat service is fast, informative and helpful. The delivery is expedient and promise of product freshness (for my case, fish oil expiry date) with the very good promotional price is awesome.”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their e-store experience.

Posted 3 years ago

“Excellent service. Goods were delivered on time and in good packaging.”

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Posted 3 years ago

“The items well packaged and the expiry date is till 2025.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“Hassle free shopping. I ordered 5 items which arrived in 3 deliveries (2 deliveries arrived within 5 days)”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime

Posted 3 years ago

“Super Good deal offered ! Love the Live Chat available for me to reach Robinson. Fast Delivery !”

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Posted 3 years ago

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work. Let us know how we can help you with your next purchase. Thank you!

Posted 3 years ago

“Gd deals for quality products at our fingertips”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“I ordered Avene moisturiser which was advertised as bundle of 2. I ordered 2 sets of the bundle. Only 2 bottles were delivered instead of 4. I wrote to customer service on 10 Nov and the remaining 2 bottles were delivered on 12 Nov along with some sample freebies. I really appreciate the help of Rowena whose service was excellent and fast in resolving my order. I have confidence in Robinsons after sales service!”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come! Thanks for the commendation too! We appreciate it. Cheers!

Posted 3 years ago

“I’m happy with the quality of the towel”

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Posted 3 years ago

On behalf us all of us at Robinsons, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience, Crystal.

Posted 3 years ago

“I enjoyed my 1st Robinson online purchase.”

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Posted 3 years ago

We are so grateful for your 5-star review, Lim. Thanks for sharing your rating with us and the community. Cheers!

Posted 3 years ago

“Ease of navigating the website and I enjoyed my e-commerce experience. Am also delighted to purchase my bed linens at a great discount!”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. See you on your next purchase, Vanesa!

Posted 3 years ago

“Thanks for the quick delivery. Only review is that the set for s.single has only a pillowcase. Can i purchase another pillowcase?h”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Yes, you can always order another pillowcase. Let us know how we can help you. You can send us an email at support@robinsons.asia

Posted 3 years ago

“Robinsons service is excellent as always. The only thing you can improve on is to introduce a lot more innovative and modern products eg kitchen gadgets like automatic pot stirrer etc that makes kitchen work more efficient and easier. Most of your kitchen products are quite outdated and old fashioned. It would be good to expand the range and sizes of the products so customers have better choices to buy from”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone. Thanks for the feedback! Let us know how we can help you with your next purchase. Cheers

Posted 3 years ago

“Genuine product at great price!”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews