Robinsons Reviews

Name: Robinsons
Address: Singapore, Singapore, Central Singapore
Rating: 4.16

4.2 Rating 1,943 Reviews

78 %

of reviewers recommend Robinsons

4.2

Based on 1,943 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasant & smooth process.”

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Posted 3 years ago

“very good sale items when on sale. Prompt delivery, secure packaging and appreciate samples/”

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Posted 3 years ago

“I am very pleased w the purchase. However, I’m just thinking in order to save on delivery, why didn’t Robinsons collate all orders and deliver once? I ordered 6 items n there was 5 deliveries of a single item each n 2 items in one delivery. Although it was free delivery, I just feel it was a bit of wasted trips. I wouldn’t hv mind waiting for a few days for all items to come in one delivery”

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Posted 3 years ago

We are grateful that you took the time out to leave us a review. We understand that it is convenient if the orders will be sent together. However, If you order multiple products from multiple brands, you will receive the items separately in different packages and on different days due to their different delivery lead times & warehouse locations. Christina, your feedback helps us to improve service for everyone. Thank you!

Posted 3 years ago

“Very smooth. Impressive.”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“Love Robinsons! Miss the physical store at Centre Point. Robinson’s service & sales were unmatched by other departmental stores in Singapore!”

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Posted 3 years ago

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime. At the moment, we will be operating online only. We can't tell when the physical store will be up. Let us know if you need help with your next purchase!

Posted 3 years ago

“Received item in 2 - 3 days. Very satisfied and will definitely recommend to friends and families to order.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime, Gwen.

Posted 3 years ago

“Very fast & efficient service. Prices are value for money.”

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Posted 3 years ago

“Great to be able to shop in Robinsons again. Reliable delivery and great product at good price.Hope to hv more great Sales.”

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Posted 3 years ago

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.

Posted 3 years ago

“Speedy, fuss free ordering and delivery process. Kudos”

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Posted 3 years ago

We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.

Posted 3 years ago

“First time ordering from Robinsons since their come back in online form. Bought some towels and manuka lozenges at a very good deal during their 10.10 sale. Delivery status was constantly updated even though the 2 items were delivered separately. Will continue to support them when there’re good deals”

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Posted 3 years ago

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Robinsons. We look forward to serving you for many years to come!

Posted 3 years ago

“Good customer care, particularly keeping updated on stock availability and delivery.”

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Posted 3 years ago

“The sale was good with very attractive bargains. We were updated on the shipment in a timely manner. The items came packed in boxes with protection as there are glass bottles. Items arrived in good condition. Thumbs up!”

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Posted 3 years ago

Thank you so much for taking the time to share your experience at Robinsons. We take pride in knowing our customers are happy with their store experience. Thank you!

Posted 3 years ago

“product is good at an affordable discount price, expiry date is 2 years later, good choice”

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Posted 3 years ago

“Excellent service and fast delivery. When I made a mistake in my order n emailed them, I received a phone call within 20 minutes and the staff was able to fix the problem smoothly. Thank you.”

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Posted 3 years ago

Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Robinsons. See you on your next purchase, Ratna.

Posted 3 years ago

“very happy with purchase which came promptly. Item nicely wrapped and secured. thank you!”

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Posted 3 years ago

The team here at Robinsons is thrilled to receive such a great rating, thank you.

Posted 3 years ago

“Item delivered within 1-2 days from purchase, very happy with delivery and items I bought (shampoo and hair brush)”

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Posted 3 years ago

Thank you for the great review! We can’t wait to have you back at Robinsons! Cheers!

Posted 3 years ago

“Good value”

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Posted 3 years ago

“Good discount and purchase was easy. Delivery was fast. Highly recommended.”

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Posted 3 years ago

Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about how your purchase goes!

Posted 3 years ago

“Easy and efficient”

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Posted 3 years ago

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Posted 3 years ago

“Been enjoying Robinson when they have a physical shop here. Am glad there is an online shopping now. Thank you.”

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Posted 3 years ago

Thank you so much for the review, Sally. We appreciate you being a customer. Let us know how we can help you with your next purchase. Cheers!

Posted 3 years ago

Robinsons is rated 4.2 based on 1,943 reviews