RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have used RoboForm for years and it is the best; they are constantly making it better. LOVE IT!”

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Posted 7 years ago

“unable to get RoboForm to operate the way it was explained it would”

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Posted 7 years ago

Hi Bobby - we'd love to help. In order to best assist, please submit additional information regarding the specific issue(s) you're experiencing here: http://bit.ly/1L9QELn

Posted 7 years ago

“I've used RoboForm since around when the Ice Age ice started melting... (it's been so long I genuinely can't remember... :-) I know there are other password programs... but why switch when it does such an excellent job of remembering your personal info and your passwords, with safe encryption and it still supports XP for dinosaurs like myself. (i.e. started with an Apple ][+ ), remember those 40 characters low-res "dinosaurs" that started with the "Personal Computer" age? Anyway, it works flawlessly, it's quick, tight code, and unlike some stuff out there, makes it just work well. What more could one want?”

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Posted 7 years ago

“It's agesa, now, that I've been using Roboform. I would never change it for any other software i've tried due to its reliability and efficiency. Lightweight, fast and syncronized among all my devices. I hold informations of my own and for a lot of people that rely on me for trust. Great software, and if it's more costy than other softwares, well, it's worth!”

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Posted 7 years ago

“Its awesome”

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Posted 7 years ago

“I am a small business owner and between business and personal accounts I bet I have over 300 log-ins. You know what? I don't know the password to a single account. I use Roboform to generate the password and securely store my encrypted files. Thanks for such an awesome product guys!”

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Posted 7 years ago

“Been a happy user for 10 years...... BUT NO LONGER! Cannot log into support unless I change my email address. Cannot change email address before logging in. Told support my new address to which they responded, telling me to log in! CATCH 22!!!!!!!!!!! Now support just bounces my email messages without any help. Last reply was ..... The response from the remote server was: 553 5.3.0 ... TO CONTACT ROBOFORM SUPPORT GO TO HTTP://SUPPORT.ROBOFORM.COM AND LOGIN TO SUPPORT SYSTEM”

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Posted 7 years ago

We're very sorry to hear of your frustration and we'd like to assist. If you can please reply to PM, we'll ensure your email is updated ASAP.

Posted 7 years ago

“Have been using RoboForm for over 10 yrs and had been happy until this past upgrade or update. Now Roboform is not listed as an extension to addon to Chrome. Roboform has now become a pain to use as a stand alone app both on my desktop, tablet and mobile devices. Will look at other programs/app to take it's place.”

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Posted 7 years ago

Hi Brenda - thanks for reaching out. RoboForm is still available as a Chrome extension. If you haven't already, we suggest reinstalling the latest version of RoboForm from our Download page. During the install, check Chrome in the Browser Integration window.. Also, please ensure RoboForm is enabled in your Chrome Extensions. To do so: - In Chrome select Tools >> Extensions. - Make sure RoboForm Extension is Enabled. With that being said, there are a few known limitations of RoboForm based on Chrome's design: - A full toolbar is not available, only a RoboForm Popup Toolbar which can be accessed when you click on the RoboForm button in the upper right of the browser. - The AutoSave dialog is modal. Should the issue persists, please submit a ticket so our technical team can get you squared away ASAP. http://bit.ly/1L9QELn. Thank you.

Posted 7 years ago

“What went wrong? Everything! I just spent the last half hour writing about my problems and why the 1-star review. I wrote several paragraphs explaining so much and why Support is a joke. I moved my mouse or something, and the entire dialogue disappeared. My last paragraph talked about leaving Roboform completely even though I recently renewed my subscription and looking into another Password Manager program that had better support. I am too tired to expand and try to recreate all that I said, which was mostly not favorable. It had everything to do with a lack of support and my attempt to upgrade from Ver 7 to Ver 8. BIG MISTAKE! Question? If you are having a password problem, how on earth do you expect your customer to login into Support to set up a ticket? Hello, you need a password, just to get support. Very frustrated and if I can't get my problem resolved, I will ask for a refund for what I paid in advance and Check Consumer Reports which did a review of Password Managers recently. I am at the point that I want someone from Roboform to contact me directly. Let's see if that happens.”

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Posted 7 years ago

Thank you for your note. We're extremely sorry that you had an unfavorable experience with RoboForm! May I ask specifically what kind of issue you are having so that I may help you resolve it? If you are having an issue remembering your master password, you may reset it using these instructions: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do-.

Posted 7 years ago

“I had an old version of Roboform that did not need a web login, which only uses locally stored identities that I liked. Now Roboform is forcing you to use a web-based authentication that does not Work with my Companys Proxy server and policies”

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Posted 7 years ago

In version 7, there is a Master Password and a RoboForm Online Account (comprised of a user ID and password). In RoboForm 8, the separate RoboForm Online Account User ID and Password have been combined into a single RoboForm Account using your email and the Master Password. While RoboForm 8 does require account creation (assuming one does not already exist), you do not need to sync to the cloud. RoboForm for Free allows you to use RoboForm as you previously did, keeping your data local while experiencing many new and improved features and functionalities. To compare RoboForm Free vs. Everywhere, please click here: https://www.roboform.com/everywhere. If you'd like to revert back to local mode, please turn off sync. This can be done by clicking on the RoboForm icon >> Sync >> unchecking "Automatic Sync."

Posted 7 years ago

“Roboform is excellent. I use it daily and have been using it for years. The recent upgrade that includes the fingerprint reader is very useful. It works better and easier than my Acer laptop with Windows 10 running. Thanks!”

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Posted 7 years ago

“RoboForm is OK until there is a problem: There is a published FAX number but, even though I have many times, it does not connect. There is a published telephone number but I cannot remember how many times I have called it only to have it disconnected after a few rings or have it not answered after many rings. Today it rang eleven times before I gave up. If you have managed to have 5 tickets open, you cannot submit another. So, how do you get help: I use the USPS. I did get another ticket accepted only to receive answer that did not in anyway mention my problem. I think they have some kind of automated help desk.”

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Posted 7 years ago

Hi Stan - we're very sorry to hear that your experience with our technical support team has not been a positive one. We escalated this feedback and a representative will be reaching out shortly.

Posted 7 years ago

“Dont like the user interface. Did not find it intuitive.”

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Posted 7 years ago

We're sorry to hear you dislike the user interface. We strive to continuously improve RoboForm and we're always open to user feedback. Please feel free to submit your suggestions here: http://bit.ly/1L9QELn. Thank you!

Posted 7 years ago

“I have several email accounts and ROBO FORM IS MY OTHER BRAIN .NOW I CAN JUST FOCUS !!ITS THE BEST FOR ME .XOSL”

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Posted 7 years ago

“Don’t have to remember anything”

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Posted 7 years ago

“Logins are nice but form filling 4 identities is not as easy as it is for Windows. The Android version isn't too bad”

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Posted 7 years ago

“I have been using RoboForm for quite a few years and I am generally satisfied...although I've had my moments. It works relatively well on both Mac and PC platforms. My main concern is that some updates seem to cause more problems than improvements. In spite of that, I'll keep using RoboForm and trust that they'll get things under control.”

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Posted 7 years ago

“Software undate iOS 7.0-8.0”

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Posted 7 years ago

“roboform performs all of the task I put before it, easy to use but most of all I enjoy the intelligence of the software.”

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Posted 7 years ago

“Having so many passwords and NOT having to remember them for each site is fantastic.”

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,725 reviews