RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Well for instance, I can log into a site instantly that I have not used for years without trying to find the login and password details.”

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Posted 7 years ago

“I want to buy a lifetime version of the business!”

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Posted 7 years ago

A lifetime subscription is currently not offered. However, For Business subscriptions are available in 1, 3, and 5 year options.

Posted 7 years ago

“Roboform hasn't worked on my computer for three days days. I contacted support by submitting a ticket, email and tried calling. Support did email the next morning, but their response was canned and didn't relate to my problem at all. I tried contacting them again but haven't received a response in well over 24 hours. Very frustrating. They advertise premium 24/7 support.”

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Posted 7 years ago

Hi Jackie - we're sorry to hear you're experiencing some technical issues. We see that a representative replied to your ticket. If the problem persists, however, please let us know by replying to the ticket and our technical team will continue to assist. Also, please ensure you're logging into RoboForm using your email address and Master Password. Thank you.

Posted 7 years ago

“This program seems really poor with Chrome. It is actually a nuisance. Its dialog box pops up trying to save a password on pages that it has already saved. Lately it does not even offer to help on some pages. I have used it for years but I think its time I deleted it and got something better. They upgraded the look recently but its still got problems.”

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Posted 7 years ago

Hi Ian - we're sorry to hear you're experiencing some issues with the RoboForm Chrome extension. Please verify that you're using the most recent version of RoboForm (8.4.7). Regarding the dialog box pop up, click the "No" button in the Save Forms dialog . This will stop the prompts. For the sites where autofill is not populating, please verify your autofill settings by clicking on the RoboForm icon > Options > Autofill. "Offer to Autofill Windows dialogs in Browsers" should be checked as should "Offer to Autofill web (HTML) forms." If both are checked and the issue persists, please submit a list of the sites and any relevant screen shots via our online support system: https://online.roboform.com/login?authReturnUrl=rfss&lang=en

Posted 7 years ago

“Took some getting used to at first, but once you get to grips with it, "Roboform Everywhere" is a service I now could not live without! I am a very happy customer, and have been for many years”

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Posted 7 years ago

“I've used RoboForm for years and up until today I've only had good things to say. However for some reason, my password will not work and I cannot get anyone on the support line. I was on hold listening to hold music for 17 minutes waiting for help (I was told that I was #5 in line), when the phone started ringing which I took as a good sign. NOT, I was transferred to voice mail and told to leave a message. I cannot get into my account where all my passwords are stored, and thus cannot get into my credit card account or my banking account. I do not want to change passwords on everything just because RoboForm is having a problem, but for a company that keeps such valuable personal information, they should answer calls more swiftly or at minimum have a live chat I could use to get an immediate answer. BS!!! Unless they handle this quickly, I'll find another password service, there are lots of them out there!!!!!!!!”

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Posted 7 years ago

We apologize for the delay and resulting frustration that you've experienced. We have located your ticket and have flagged it for an expedited response. In general, however, we ask that our users please allow up to 24 hours for a response to be issued.

Posted 7 years ago

“What I see in the past year or so is the greatly improved application and how it takes care of my pass words. In the past I might see 15 or 20 pass words for the same app with no information as to how they got saved. Most of them were redundant which is no longer a problem. I hope I am not jumping the gun because I have not used anywhere near all of my pass words. If RoboForm continues to work as it has been recently I'll give it that last star right on it's booty and I'll apply it with my lips!!!”

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Posted 7 years ago

“Can't reload the software following a computer crash. Have tried several times and left message on your boards but one just can't talk to anybody directly.”

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Posted 7 years ago

Hi Andrew - we apologize for any delay on our end. We have escalated your request for assistance and a technical representative will be reaching out shortly.

Posted 7 years ago

“The Best Way to stay organized with passwords, period!!”

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Posted 7 years ago

“RoboForm is always up to date. Any change made on any of devices will update on the other devices when launched.”

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Posted 7 years ago

“I first heard about roboform years ago while listening to the Kim Kamando radio show. She endorsed the listeners to try it and so I did. I have been happy with it ever since. I feel it is a secure platform and today with the request to mix the password with letters, signs, and usually minimum of 8 characters it is difficult ;to remember what you used. But Roboform keeps track of what you used and I like that.”

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Posted 7 years ago

“its quick and easy to use been using it since 2001”

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Posted 7 years ago

“I have used Roboform for several years now and it makes all my password much easier to remember. A fantastic tool!”

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Posted 7 years ago

“when trying to enter a paid pin nr they put you in a situation that you must buy another years worth that is not needed. RoboForm took it upon themselves to correct my problem without me asking and I do appreciate it and give them a 5 star rating, Thanks”

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Posted 7 years ago

Hi Monty - it appears as though your online account was not properly tied to your license. We have fixed this and the issue should no longer persist. When logging in, please log in using the email address in the PM we sent you, in combination with your Master Password. Thank you.

Posted 7 years ago

“I just like the ease to use it.”

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Posted 7 years ago

“Great way to store all my passwords....safely”

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Posted 7 years ago

“Don't have to remember accounts”

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Posted 7 years ago

“fastest way to get to your Password”

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Posted 7 years ago

“I never made a purchase?”

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Posted 7 years ago

“Works well saving passwords and also form-filling, but it is a PIG to re-install if you are using the desktop version. All it ever wants to do is persuade you to buy the online version and pay the annual fee. I installed v8 (as prompted by the program) but have spent DAYS trying to get it to work - to no avail, so reinstalled v7 - now back to working again. This seems like a plot to get all us desktop users (with the lifetime licence) to swap to the annual fee version.”

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Posted 7 years ago

Hello Ian, thanks for your note and apologies your upgrade experience was not as smooth as we'd like. Please note that the equivalent of the previously paid v7 Desktop is now free in version 8: https://www.roboform.com/everywhere We made many improvements in v8 and would like as many of our users as possible on the new version. If you require assistance with upgrading please contact us here at any time: https://www.roboform.com/support/

Posted 7 years ago

RoboForm is rated 4.5 based on 1,725 reviews