RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“Yes it is very helpful”

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Posted 7 years ago

“Have used RF of many years now on many devices as well. This latest change has left me without the capability to sync my devices. Have phones, tablets, laptop, and desktop now all with different versions of passwords stored. Not a very useful program anymore. The technical support team did little to resolve and basically told me to reset my account and start over. I know my master password and still I am not clear why they wont sync as before. One dissatisfied customer. John”

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Posted 7 years ago

We're sorry to hear you've been experiencing synchronization issues. If you can please PM us your support ticket number as well as your order ID, we'll gladly look into the matter. Thank you.

Posted 7 years ago

“I have enjoyed using RF togo. I also wouldn't mind updating either but I just brought another licences from Robo to go and now they stop offering support AFTER I brought the new licence last year, I don't think this is really fair or right to treat a customer this way. I hold three different licences for the same product.”

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Posted 7 years ago

Hi Mike - Due to browser restrictions we have stopped support for RoboForm2Go. With that being said, if you submit a ticket via our online support system, we're happy to offer as much technical support as we possibly can. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“been a user for 5 or 6 years. they keep improving it. happy to be a roboform user.”

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Posted 7 years ago

“having no way of resetting your master password, and having to use said password to get online to you account on web. Basically it sux”

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Posted 7 years ago

We're sorry to hear that you have forgotten your Master Password. Because security is of the utmost importance to us, the only way to ensure that your RoboForm data can only be accessed by you is for nobody else—including us— is to never obtain your Master Password in the first place. There is no way for us to obtain access to your data without your Master Password. This also means we cannot restore your Master Password. In the event that you forget your Master Password, the only thing we can do is enable you to reset your Master Password. This process will delete the old RoboForm data from your account, and you can start over again.

Posted 7 years ago

“RoboForm Everywhere doesn't work. Also, the platforms are basically IE only.”

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Posted 7 years ago

Hi Julie - We're sorry to hear that you're experiencing issues with RoboForm. The extension currently works with I.E 8+, Firefox, Chrome, Edge, Safari, and Opera. If you can please contact our technical support team, they'll gladly assist. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I have used RoboForm for many years...It has been amazing. Not only do I not have to remember passwords, I love the password generator. Having different complex passwords for every website gives me peace of mind, I love how it syncs with my smartphone. Forms can be filled with one click.”

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Posted 7 years ago

“Less work to remember passwords and trying to get update because we forgetting all the ones we had and not repetition or just 1 password for all sites.”

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Posted 7 years ago

“Everything, and roboform2go has been discontinued as well.... I do NOT trust cloud based software at all..... Websites can and DO GET HACKED..... Time to look for another program”

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Posted 7 years ago

Hi Annie - Unfortunately due to browser restrictions we have discontinued RoboForm2Go until a more viable option becomes available. With that being said, if you prefer to store your data locally rather than in the cloud, we offer RoboForm for Free.

Posted 7 years ago

“I have not got to use bit as soon as I know I will let you k ow”

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Posted 7 years ago

“There are two issues that I have with the new “subscription” pricing policy. One is that I no longer own a product; instead I regularly am asked to pay for the opportunity to use the capabilities. Second is that usage is slowed due to the authentication process. I will start looking for a replacement.”

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Posted 7 years ago

Hi Gary - It is true that RoboForm Everywhere operates on a subscription basis due to the many functionalities and features including syncing. You will discover that this is quite common within the password management field. Should you stop your subscription, however, you can certainly keep a local copy of that data. Also, if you do not require the sync functionality, we recommend using RoboForm for Free. The data will remain local and (as the name states), it's free!

Posted 7 years ago

“I have been using RoboForm for the last 10 years. Even though there are others out there to try out, I have always returned to Robo. Easy to use, Identities information is excellent and very rarely had a problem with it. If so, I just either call or submit a Tech ticket and it is answered quickly and completely. Tech support is great. Great software to use.”

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Posted 7 years ago

“I have had Robo form for a number of years & in the past year I am noticing that I do not have the pop up when I would like to add a new contact. I have been trying different things and now so confused not knowing which way to go with all of this. should I uninstall & start over? I really need some help with this and not sure where exactly I should go. I am wondering if it is to my benefit to discontinue this and keep my passwords on a special sheet of paper.”

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Posted 7 years ago

Hi Karen - we're so sorry to hear that you're frustrated and we're definitely here to help. We assume you're referencing logins and not contacts, but to be sure, if you can please submit a ticket using our online support center, a representative will certainly assist. We do see you submitted a ticket back in October and a response was issued. If this problem is still persisting, please feel free to respond back to that ticket or to issue a new one. Thank you.

Posted 7 years ago

“I have been very happy with RoboForm over the many years that I have been a devoted user. However, when my main (Laptop) computer failed and was reported as unrepairable, I have been challenged by the difficulties I am trying to deal with. Of course, I purchased a new computer and purchased new RoboForm software. Of course the new computer came equipped with Windows 10 including the new Internet "E" so I had to install Google Chrome because I had used that service many years also. RoboForm was said to be Incorporated with both of the Internet interfaces, but it does not integrate easily. I hope I can still use the integrated software instead of using the Independent version of RoboForm Everywhere. I would like guidance on how to get RoboForm incorporated In "E" and Google Chrome - to save time.”

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Posted 7 years ago

Hello Hugh, thank you for your review and for your questions! For the time being, Chrome supports the full RoboForm feature set while Microsoft's new Edge browser does not. See our Help Center tutorial here on installing for Chrome: https://help.roboform.com/hc/en-us/articles/229944047-How-do-I-make-the-RoboForm-extension-appear-in-Chrome- To install on Edge, instructions are here: https://help.roboform.com/hc/en-us/articles/115004542627-Using-RoboForm-with-Microsoft-Edge Another option for Windos 10 is to enable Internet Explorer which also contains the full RoboForm feature set: https://help.roboform.com/hc/en-us/articles/115000830711-How-to-use-RoboForm-in-Internet-Explorer-on-Windows-10 If you have any additional questions please do not hesitate to go to our Support page: https://www.roboform.com/support

Posted 7 years ago

“I don't care for this new RoboForm set up, I liked it the way it was.”

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Posted 7 years ago

Hi there - we're sorry to hear that you had some issues with the RoboForm 8 installation process. If you can please submit additional feedback/details via our support system, we'd really appreciate it. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I like it”

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Posted 7 years ago

“Using for more than 10 Years. BEST PASSWORD MANAGER.”

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Posted 7 years ago

“I thought RoboForm lost all my data at Firefox 57 update. So I tried others, including LastPass, Sticky Password and Dashlane. All were worse, requiring more clicks, or missing essential features like Save Page, or more ambiguous about what's happening. So I re-installed RoboForm 8 and everything worked fine, all my data was intact. My mistake was upgrading to RoboForm 8 from the Firefox app market, not the main RoboForm site.”

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Posted 7 years ago

“I have been using RF for years until suddenly after update to RF8, I cant use it any more to login. I have been using RF free as I thought it has unlimited login for my desktop. Now RF is forcing me to buy??”

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Posted 7 years ago

Hi there - thanks for taking the time to reach out. The login credentials for RoboForm 8 are your email address and Master Password. If you're unable to log in using these credentials, please contact our technical team so they may troubleshoot. They can be reached by submitting a ticket here: https://www.roboform.com/php/rtss/main?lang=en Regarding the upgrade messaging, if you're using RoboForm for Free, you will occasionally receive popups notifying you of your eligibility to upgrade to a RoboForm Everywhere subscription. You do not need to upgrade. Please also ensure that you have turned off the automatic sync feature by clicking on the RoboForm icon >> Sync >> unchecking "Automatic Sync."

Posted 7 years ago

“There's so many annoying things about RoboForm. I have made several requests to support which they simply ignore. I really dislike that they don't show all logins on a single page. I was forced to do a new subscription even though I paid for it in the past. I wanted to switch to another password manager but I just have too many saved passwords that I didn't want to recreate.”

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Posted 7 years ago

Hi John - we're very sorry to hear of your frustration and we apologize for any lack of communication on our end. We do see some tickets from back in October where you were working with our technical support team regarding a specific request, which was passed along to our development team for consideration. While we cannot guarantee all requested features will always be added, we do always pass them along for consideration. And, even if they are not immediately added, that does not mean they will not be added in the future. Generally speaking, the greater the number of requests for a specific feature/function, the more likely it is to be added. Regarding your new subscription, according to our system you previously purchased a desktop license and then upgraded to a RoboForm Everywhere subscription. You can certainly continue to use RoboForm in desktop mode for free, but the Everywhere features/functionality do require a subscription. To compare the feature differences, please click here: https://www.roboform.com/everywhere

Posted 7 years ago

RoboForm is rated 4.5 based on 1,725 reviews