RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

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“why this? You should do a lot of work guys!”

Helpful Report

Posted 7 years ago

Hi there - Are you currently experiencing issues with RoboForm? If so, our technical support team would love to help. Please contact them at your convenience by submitting a ticket here: https://www.roboform.com/php/rtss/main?lang=en Thank you!

Posted 7 years ago

“I have been using version 7 for many years. When they pushed version 8 through I downloaded it on 11/1/2017 as I have all the updated versions over the years. I always backed up my data from my pc documents to a flash drive in case of computer crashes. I noticed on 11/22/2017 when backing up my flash drive that none of the new passwords we're being saved. I worked diligently trying to figure out why they were no longer being saved to my pc's documents. I contacted support and was on hold for an hour then was forced to leave my name and number so they could call me back...never did. I left 2 support tickets for help, no reply as of yet 11/24/2017. I ended up loosing all my data and redownloaded version 7 then reloaded all my old passwords from my flashdrive. It took 9 hours start to finish figuring out the mess. I'm really dissapointed and considering using my Trend password manager. It would of been nice to have been given a heads up of the major changes before updating to 8.”

Helpful Report

Posted 7 years ago

Hi Kurt - we're very sorry to hear of the frustration you experienced, as well as any delay of support on our end. We do see that a representative replied to your ticket this past Monday. Should you require additional assistance, we ask that you please continue to work with our support team through your existing ticket.

Posted 7 years ago

“I have been screwing around with this app for over two years now. I keep paying new membership fees only to just get another account that still won't work. I think I have about three or four accounts now, none of which will work. I contacted support to help me combined the accounts into one account that would work but they were no help at all. I don't know why I haven't left and given up before now but their support finally convinced me that I need to find another app. Don't waste your time and money Larry Fisher Rock Hill, SC”

Helpful Report

Posted 7 years ago

Hi Larry - we're sorry to hear of your frustration and we certainly want to sort out your account issues. We have passed your feedback along to our technical team, and a representative will be reaching out to assist.

Posted 7 years ago

“Used it for years”

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Posted 7 years ago

“Have been having all the bad experiences in reviews I just read. Right now not working at all on Safari or Firefox. Have submitted a ticket a week ago with no response from support. Little bit of a hassle to change to another password manager, but there does not seem to be any other option. I recommend not signing up with Roboform until you check out the competition.”

Helpful Report

Posted 7 years ago

We apologize for any delay in response on our part and we've escalated your ticket.

Posted 7 years ago

“everything goes wron on this version. htaccess is randomly executed and is slower that version7, all is confusionary and sometimes it stuck - it's incredibly slower than previosu version..You should do something about it guys!”

Helpful Report

Posted 7 years ago

Hi Riccardo - we're sorry to hear you're experiencing some lag issues with version 8. if you haven't already, please contact our technical support team so they may look into the matter and provide a resolution. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“please give us the features of ver. 7 back!! I have been using the program for over 10 years now. How is it possible that there are no saved logins, when I ask for them? If I am not logged in, in advance, there is no chance of auto fill asking and so much more. I am really looking for something else already.”

Helpful Report

Posted 7 years ago

Hi George - We're sorry to hear that your version 8 experience has not been satisfactory. If you can please submit a list of the features you're missing, our technical support team will gladly look into this matter. The list can be submitted here: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“Stopped working with Safari ages ago now with the fiefox 57 you now need an icon on your toolbar and have to enter email address account password and then master password when you want to login to a site. Far too much to do now its a pain to use. Have reverted to Firefox 56 just to keep it working as it should. Probably time to move on to something else.”

Helpful Report

Posted 7 years ago

Hi Jay - To turn off the Master Password prompt when logging into sites, please click the RoboForm icon > Options > Security > and check the "Don't ask for Master Password" box. You can also increase the time listed for auto-logoff. Regarding any other issues you may be experiencing with Firefox 56 or Safari, please do not hesitate to contact our technical support team so they may look into the matter. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I have loaded latest version of RoboForm and it is yet to perform properly. My phone [iPhone 7] No longer functions with auto fill. Despite efforts through a RoboForm technicians I said not yet thanks to function properly, despite efforts by RoboForm technicians it has yet to function properly. I am discouraged and disappointed with this version.”

Helpful Report

Posted 7 years ago

Hi Bill - we certainly want to get you up and running to full capacity on your iPhone7. If you have an existing support ticket, please reply to let the supporter know further assistance/trouble shooting is required. Otherwise, please open a ticket so we ensure this matter is resolved ASAP. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“I purchased the program last week. Since then, I have dad problems I have not been able to overcome. I was able to get tech support on the phone one time. Every other time, I end up being forced to leave a message, Not one message has been returned, Oh and by the way, I bought the program. My advice to you is find a reputable company and purchase their software. Michael Lapp”

Helpful Report

Posted 7 years ago

Hi Michael - we're very sorry to hear of your frustrations and we certainly want to remedy them ASAP. We have located your information and we directly reached out to our technical support team. A representative will be contacting you shortly.

Posted 7 years ago

“Not popping up to save passwords. Loved the old version and would have given it 5 stars +.”

Helpful Report

Posted 7 years ago

Thank you for reaching out. We certainly want to get things squared away ASAP. If you have not done so already, please contact our technical support team so they may assist. A ticket can be submitted here: https://www.roboform.com/php/rtss/main?lang=en

Posted 7 years ago

“Been using for years now. Would never use any other program.”

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Posted 8 years ago

“version 8 is painfully slow and often gives an error that there are no fields to be filled in (or maybe worse, doesn't give an error but simply does nothing) - this is on screens that used to be filled in quickly and completely on version 7 it appears that roboform must reload on every single screen, causing the slow speed and forcing the toolbar to the bottom of the screen (even if that's firefox's fault) is just horrible - sometimes gets overlaid by frames i submitted a ticket to roboform support yesterday and so far have received no reply will be going back to version 7 tomorrow and i just can't stand this”

Helpful Report

Posted 8 years ago

Thank you for taking the time to reach out. We see that a member of our technical support team issued a response last evening. Please continue to seek assistance via your existing ticket. We certainly want all of our users to enjoy RoboForm 8 with ease and our technical team is here to work through any kinks or setting changes.

Posted 8 years ago

“Excellent app to keep up with numerous passwords.”

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Posted 8 years ago

“It works seamlessly and it is perfect to handle the myriad of passwords that we need to use”

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Posted 8 years ago

“AutoFill feature has been so poor over the last few upgrades using my RoberForm2go on my USB stick. And I refuse to use cloud based password security because web sites can be hacked, period. That is the entire reason I originally purchased a USB stick password organizer to begin with. I have no interest in ever upgrading to ANY cloud based password security, if I did I'd just allow google to store them. I am SAD to see RoboForm2Go being discontinued! So I guess I'll continue to use the version on my USB stick until it breaks then I guess and eventually look for a new USB stick based password organizer. The reason for trying to review here is I couldn't find any other place to express my disappointment to the company from the web site, Thanks”

Helpful Report

Posted 8 years ago

Hi Anthony - we appreciate your frustration and we certainly sympathize with your disappointment regarding the discontinuation of RoboForm2Go for version 8. Unfortunately browsers are increasingly restricting the attachment of such extensions and as such, this RoboForm2Go had to be discontinued until we can provide an alternative product or method with a level of quality we can stand behind. We also respect your decision to not use the Everywhere functionality. While the mobility of RoboForm for Free (formerly "Pro" or "Desktop) is not there as it is with 2Go, you can certainly use the Free license to store your data locally and to access it from home or from work. Again, we apologize for any frustration this causes and we hope you can understand the limitations in which we're being asked to work within. Thank you.

Posted 8 years ago

“Roboform used to be the best password management program out there, not just for its robust security, but for its excellent usability. I've been using it for more than a decade on both Windows and Mac. Sadly in the last 1.5 to 2 years their solution has become very sloppy and rife with glitches, across multiple browsers. It's in significant need of updates to its Fill & Submit functionality, which frequently doesn't work on many sites, and many times the Fill function barely works as well. It's become slow to respond to action prompts in general, and very prone to hangs in Firefox and Chrome, with proliferate crashes and needs to reinstall in Opera. Thoroughly disappointed in the quality of the product of late and hope the dev team gets their act together.”

Helpful Report

Posted 8 years ago

Hi there - thank you for taking the time to provide your feedback. We're extremely appreciative of your loyalty, as well as disappointed to hear of the current functionality issues you've been experiencing. We've passed your comments along to our technical and development teams for review, and if you can also please provide a list of the sites where form filling is not working, we'll be sure to investigate them. The list, as well as any other technical issues can be submitted here for immediate review/troubleshooting: http://bit.ly/1L9QELn

Posted 8 years ago

“Robot good so easy to used it I love the ideas”

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Posted 8 years ago

“RoboForm has been great for me because I have over 100 sites that I visit regularly and trying to keep track of each login would be nearly impossible. RoboForm does all the work for me. Thanks!”

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Posted 8 years ago

“I have used RoboForm since their beginning. They are solid company. I just couldn't make it without RoboForm.”

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Posted 8 years ago

RoboForm is rated 4.5 based on 1,725 reviews