RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used RoboForm thankfully for 15 years. The synchronised phone app gives easier access than bank or company apps. I wish I was on a sales commission.”

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Posted 8 years ago

“Great job.”

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Posted 8 years ago

“When I upgraded to ver 8 I lost all my login info ansd it doest sync with the correct file”

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Posted 8 years ago

Hello - Please ensure you're logging in to your account using your email address and Master Password. For additional assistance, please contact our technical support team and they'll gladly get you squared away. Thank you! https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“I have been using roboform for so long I have to say it makes me happy because it works so well. I love it.😊”

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Posted 8 years ago

“Roboform was used to hack into all aspects of every mac we own. From phones to laptops to desktops, passwords inside Roboform were changed, intruder gained access to all data, created accounts, deleted data.”

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Posted 8 years ago

We take claims of compromised data very seriously. Please note that no RoboForm data can be accessed without the Master Password. We have no way of knowing what your Master Password is because RoboForm does not transmit it to our servers and decryption happens locally on your browser and not on our servers. In addition,to protect against dictionary, brute force, or other attacks, we use AES256 bit encryption with PBKDF2. We urge you to please contact us directly so we can have a more in-depth discussion regarding this situation and obtain all the necessary information to resolve the issue at hand. Thank you. We can be reached via phone (703.890.0676) or by email: https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“Great APP*****+”

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Posted 8 years ago

“I have been using RF for years and have been happy with it all along. It has a bit of a learning curve but it's been well worth it. I'm wondering when we might see a version for the Vivaldi browser. Firefox gives me problems sometimes and I like Vivaldi better.”

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Posted 8 years ago

“I've been in the IT field for over twenty years and have been using RoboForm since 1999 & Goodsync since 2002. I give Siber Systems a 5 Star rating for quality & support. Their products have always worked well. Good Encryption and Authentication.”

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Posted 8 years ago

“it updated so easily. I bought then program. No I can not remove wrong picture.”

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Posted 8 years ago

“Efficient, bug-free, intuitive”

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Posted 8 years ago

“I do not know what went wrong”

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Posted 8 years ago

Hi there - are you experiencing problems with your RoboForm software? If so, if you can please submit a ticket via our Online Support System, our technical support team will gladly assist. Thank you. https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“Very strange ....after updating to version 8 i have now only one account per this new license And nobody did tell before this new concept Change back to version before seems impossible....”

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Posted 8 years ago

Hi there - thank you for reaching out. To clarify, are you referring to your RoboForm Everywhere profiles? If you can please contact us via our support system, we'll be happy to clarify as needed. https://www.roboform.com/php/rtss/main?lang=en

Posted 8 years ago

“I am getting older & need a review of how to generate a new account with password. Can you do that for me?”

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Posted 8 years ago

We're more than happy to help! We were a bit confused whether you were referring to a password for a new third party site or if you were interested in creating a new RoboForm Online Account, so we've included tutorial links for both. For a quick refresher on how to generate a new login, please consult the following tutorial: https://help.roboform.com/hc/en-us/articles/115005861708-Creating-and-savin a-Login If you're in need of a refresher on how to download, install, and create an online account within version 8, please consult the following tutorial for Windows: https://help.roboform.com/hc/en-us/articles/115005962708-RoboForm-8-Windows-Installation-and-Setup For additional assistance, please do not hesitate to consult on our online Help Center: https://help.roboform.com/hc/en-us/

Posted 8 years ago

“Used to be a paid product and worked well on a desktop/laptop. Now since it's free for standalone users, it's a steaming pile. As Google, Firefox, etc. changes how they handle passwords, RoboForm snores on and does not keep up. Perhaps they want to sell only to business where the "big bucks" are and ignore single users. But having paid money on two occasions for licenses that are now free, I think the software has lost its way and is much crappier.”

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Posted 8 years ago

We certainly strive to create the best user experience across our free and subscription based product offering. As part of that, we're highly interested in any specific feedback you may be able to supply. Are there certain features of the free version that you feel are either missing or lacking? If so, please submit your feedback here so we may pass it along to the appropriate department for review. Thank you. https://www.roboform.com/php/rtss/admin/?lang=en

Posted 8 years ago

“I use it to keep all my passwords.”

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Posted 8 years ago

“Great program. Been using it for several years now. Not only is RF a very good password manager, but it is a great bookmark tool that works for all the browsers I use.”

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Posted 8 years ago

“Not happy with this application. It only works some of the time and is very inconvenient.”

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Posted 8 years ago

Hi Steven - we're sorry to hear that you're experiencing issues with the usability of RoboForm. At your convenience, please contact our technical support team so a they may assist. www.roboform.com/support. Thank you.

Posted 8 years ago

“do not install on macpro it bounces back from trash with message that it cannot be moved to trash because it is open but there is no way to close it REPEAT AVOID IF YOU HAVE A MAC”

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Posted 8 years ago

Hi Robert - This is related to the RoboForm application still running from the background. In the upper right task bar you should see RoboForm gray icon. Click the RoboForm icon>>Quit RoboForm. This should kill the task to complete installation. If you'd like to restart the installation, you can do so from a recent download or you can download from our site here. https://www.roboform.com/dist/roboform-mac-v8.dmg

Posted 8 years ago

“Robo form was simple and easy to use. Now its so complicated its worthless. You provided no instructions about how to use it. None of my passwords transferred to the new version and if they did where are they. the one click to login seems to be gone. I'm very disappointed with the software and will now look for a new one to use. I used Robo form for many years but it now comes to a sad end.”

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Posted 8 years ago

We're sorry to hear of your disappointment and we certainly would like the opportunity to discuss and remedy any issues you my be experiencing, particularly the loss of your logins. We do not currently see any open support tickets under your email. If you can please contact our technical support team, a representative will gladly assist and ensure you're squared away. Thank you. https://www.roboform.com/php/rtss/admin/?lang=en

Posted 8 years ago

“that there is no longer a top toolbar is one of the worst losses of everyday functionality I have encountered I have used RoboForm for maybe 8 years now, always the jewel in the crown now it is a cumbersome and almost useless tool which behaves in an inconsistent manner which defeats the very purpose of its existence ok, so it's the fault of Firefox ... but how does that improve or rectify the loss of functionality ? ... it doesn't the TOP TOOLBAR, apart from the glorious ease of use, was also in the same location as the URL, so the eye could quickly catch whether there is a lock or https ... now all the time is wasted on performing additional clicks and trying to rectify the inconsistent outcomes from a program that was everything to one now that is at best 'highly problematic', in times when computer security, identity theft and cyber scams are omnipresent , to have a major pillar of my personal security online just evaporate like this is simply rubbish ok, blame firefox, even so the side bar or bottom toolbar either require much more user effort or the functions don't work in a consistent manner, and that's not a firefox problem as absurd a placement on screen that a bottom toolbar may be, I'd probably cop that if it worked, but intermittent equals dysfunction what a sad upgrade (please excuse any typos or grammaticals ... just couldn't be bothered checking) Jack”

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Posted 8 years ago

Hi Jack - we understand and sympathize with your frustration regarding this update, and we hope you can also understand our need to meet browser requirements and specifications. With that being said, you can continue to use RoboForm 8.3.5 until the official release of Firefox 57. https://www.roboform.com/dist/RoboForm-Setup-8-3-5-5.exe

Posted 8 years ago

RoboForm is rated 4.5 based on 1,725 reviews