RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,725 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,725 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm 73 and remembering hundreds of passwords is impossible. Your program does this for me and can easily change password regularly. Program is safe and easy to use .”

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Posted 8 years ago

“For the most part it is good, but when an operating system gets updated it takes too long before RoboForm is updated to work.”

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Posted 8 years ago

“One of the most used softwares for me and my security. It's amazing how useful and easy this software is. Thank you very much and i hope to have some more features like one's already has.”

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Posted 8 years ago

“I love RF and have for years. My only complaint is taking away the toolbar and replacing it with a little box. I'm now using Firefox for that very reason instead of Safari”

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Posted 8 years ago

Hi Dottie - Are you referring to how RoboForm displayed within Chrome? If so, Chrome has a policy where it does not allow toolbars in the browser. As a result, RoboForm will appear as a button in the upper right side of the browser.

Posted 8 years ago

“I use RoboForm to keep track of a ton of login credentials - all my own sites' backends, my cpanels, various online tools and accounts, as well as those of several clients. I used to keep track of those in an encrypted Excel spreadsheet, but that meant I had to log into that spreadsheet several times each day, copy/paste usernames and passwords... working on half a dozen different sites and as many or more online accounts each day made that a royal pain! A good friend suggested I try RoboForm out, so I purchased it and now I wish I had done so years ago. Just renewed it again and will be doing so many more times, I'm sure. It's a major time-saver, it's secure as Ft. Knox and it makes organizing a few hundred sets of credentials a piece of cake. I highly recommend it!”

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Posted 8 years ago

“RoboForm is a good password manager. It's not perfect, but as it works pretty well on multiple devices I'll put up with a few small problems.”

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Posted 8 years ago

“RoboForm has saved me hours of time keeping track of login credentials to hundreds of websites. At the same time, it has allowed me to use complex passwords everywhere. The program needs work on the Mac platform, though. On many sites, I have to open the editor and copy/paste credentials because the "fill" function doesn't work.”

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Posted 8 years ago

Hi Eliot - thank you for taking the time to provide feedback. We've passed it along to our technical support and development team for their review.

Posted 8 years ago

“For the most part it gets the job done. There are other programs or apps that you can get that are free. I only use this one because it came out before the free ones. And to switch everything over would be a pain.”

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Posted 8 years ago

“I have used it for years. Sometimes it doesn't go all the way. I have to keep a backup password document in case of being incomplete.”

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Posted 8 years ago

“have been using since its inception, easy as and never lets me down.”

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Posted 8 years ago

“Dear Technical & Quality Team, Thank you very much for your interest in this request. I personally feel like it is average Password Manager Application Software among all other similar applications. However, there are a lot of scopes to make it BEST, if you can implement the following features: 1. It should be made capable of saving and filling dynamic field data. For example, you can verify it at www.irctc.co.in where the passenger's name uses a dynamic field. Once you save it will not be filled up in the next login. 2. It should be made capable to save and fill login details which have two redirections like https://netbanking.hdfcbank.com/netbanking/ where you fill in the Customer ID then the next redirection will ask you to fill in a password then after login completes. 3. It should be made available at competitive prices so that the common man can buy and enjoy it. You should provide it for a lifetime if someone is interested in buying it at a nominal price. 4. Toll-free helpline no. should be provided so that anyone can call and get help. Not everybody is supposed to write everything in detail. 5. When the App password match is not found on the Android App, there is no search box appearing, just an option to see everything. So poorly designed! We have to search for passwords among no. of passwords. 6. RoboForm doesn't recognize many programs in Windows like Adobe Creative Cloud. 7. RoboForm saves ERP-based application form data into multiple names/stages. How funny is this! 8. Technical support sucks. Poor, horrible, and useless service as you cannot speak to anyone directly. After using RoboForm for many years, it has become an outdated, impractical tool. The App is not intuitive. A person should be smart enough to understand the problem and provide a resolution accordingly. Hope you have got my points and you will do something to motivate us. Regards, Ramsharan Contact No. +91 9582153220, New Delhi, India Email Address: ramsharan_kmr@hotmail.com”

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Posted 8 years ago

Hi Ramsharan - we always welcome user feedback and we appreciate you taking the time to provide yours. RoboForm does support multistep logins, but at this time, capcha ("dynamic") is not supported. Regarding pricing, we certainly understand the need to stay competitive and thus offer a free version, as well as a subscription based license. Lastly, if technical assistance is required, you can utilize the numbers listed on our site, or you can call us toll free at 1.877.762.6367. Thank you again, and we look forward to improving our software with help from user feedback such as yours.

Posted 8 years ago

“i6eo76eo76ueo87ro87r”

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Posted 8 years ago

“It has all-in-one features and intuitive interface. Very useful on PC/Mac and Android phone.”

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Posted 8 years ago

“I have used Roboform on my iMac for many years, updating successfully until this year. I have phoned repeatedly now and am always on hold for several rounds recorded voice that says I am 8th, 5th, or # in line, or "to leave a message,,,," I have left repeated messages asking, begging for a call-back, leaving my name and phone number. No one ever returns the call. One of the sales-points for me in the past was that I could speak with a tech advisor - always had excellent help from them. No more, sad to say. Must start to look for a different system.”

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Posted 8 years ago

Hello - we certainly apologize for any delay in communication on our end. By any chance do you have an existing support ticket? If so, please provide the ticket number and we will gladly escalate the matter on your behalf. Otherwise, please feel free to PM us your phone number on our Facebook page and we'll ensure a technical representative reaches out to assist with any and all issues you're experiencing. www.facebook.com/roboform. Thank you.

Posted 8 years ago

“Having so many access online that all needs to be secure and different from each other is a pain I don't need. I also builds websites for clients and setup all their profiles on social media, hosting and others. RoboForm keep all that for me. Letting me focused on my work and keeps me safe and fast to login in everywhere all the time. Changes are also easy done. I can customize each site preference - Just so much more than a life saving tool. I can't work without it. I now install it on every clients computer... and help them get started.”

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Posted 8 years ago

“Loved it and would use it again if AOL was included? It saved me a ton of time. Please include AOL. Thanks”

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Posted 8 years ago

“I have used RoboForm for years and loved it until it stopped working with AOL. I wish they would fix this problem. I pay a lot of money for the security and cannot use on my preferred Search engine. Bummer”

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Posted 8 years ago

“I have used roboform for many years and I am quite satisfied with it.”

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Posted 8 years ago

“I have been using this for years and would not consider changing to anything else. Very secure.”

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Posted 8 years ago

“Offers security”

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Posted 8 years ago

RoboForm is rated 4.5 based on 1,725 reviews