Login
Start Free Trial Are you a business?? Click Here

Roman Originals Reviews

1.8 Rating 850 Reviews
18 %
of reviewers recommend Roman Originals
1.8
Based on 850 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 84%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Get Answers to Your Questions
Ask a question and get answers from people who are customers of Roman Originals.
Read Roman Originals Reviews

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How quickly does Roman Originals resolve customer queries?
(1 week ago)
Greater than 68% of reviewers feedback is Roman Originals takes over a week to resolve customer queries.
(1 week ago)
D
53.09%
Industry Average
Same problem as so many others. Ordered 2 items. Only one arrived. No tracking confirmation received. Wrong response to email. Impossible to reach by phone, but full money taken from account. When I got a tracking number earlier, it appeared to be from the part of order that arrived. Shameful service! Keep well away from Roman fashion.
- Kim Ellis
Ordered two items, only item turned up. No reference to outstanding item. Tried calling customer service but can’t get through. Have been charged for both items! I think company must be struggling as I have used them for a number of years and never had an issue. Such a shame as they used to be good.
- Anonymous
Undelivered items, no refund when items returned. No response via email, through the website or on phone. Dreadful customer service. Used to be good but won’t be using again.
- Anonymous