Roman Originals Reviews

1.9 Rating 750 Reviews

20 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.9

Based on 750 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Roman Originals deliver? How long does Roman Originals take to deliver? Does Roman Originals deliver on time? How is accuracy and good condition of items delivered by Roman Originals?

Returns

How is Roman Originals returns process?

Customer Service

How can I contact Roman Originals? How quickly does Roman Originals resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Roman Originals.

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

How is Roman Originals returns process?

Helpful Report

(1 month ago)

Greater than 69% of reviewers feedback is Roman Originals returns process could be better.

Helpful Report

(1 month ago)

3.85%

Industry Average

“ Everything and owed over £120 for several returns. Please look up Resolver online and raise case with Romans co name and order no and they do their best to get refund back. ”

- Jeanette

“ As everyone has said their timescale for returns back to your bank is woeful. I accept that £3.00 is deducted from the return to cover their postage but fail to understand why it takes so long to actually give you the refund you are due. Tracked my return and it was received the day after I posted it but I am still waiting for a refund to land in my bank over 2 weeks later. ”

- Anonymous

“ Returns are difficult they say they will refund back to your credit card but they charge a $10.99 processing fee. This company is a rip off would never order from them again. The dress was so cheaply made felt like a nightgown ”

- Anonymous

Roman Originals Reviews

Returns - Difficult