Romwe Reviews

2.1 Rating 199 Reviews
26 %
of reviewers recommend Romwe
2.1
Based on 199 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 42%
Accurate And Undamaged Orders
Greater than 72%
Customer Service
Communication Channels
Email, Live Chat

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Romwe 5 star review on 3rd September 2022
Cloie
Romwe 1 star review on 21st April 2021
Anonymous
Romwe 1 star review on 30th October 2020
Medhya
Romwe 1 star review on 30th June 2020
A
Anonymous
Anonymous  // 01/01/2019
Worst site ever. They sent me shorts that fit an entire size smaller than the listed measurements. Then they promised me a refund, but instead sent me another item with the wrong sizing. I clearly told them I did not want it. But now they demand I return that too or they will not refund the first one. All this over a $2 pair of shorts. Stupid to lose a customer over such a small refund. This is major fraud. I am not legally required to pay for unauthorized merchandise I did not order. It will cost me way more than $2 in has to return another item that I never ordered. Never shopping here again. Worst customer service. The bad agents that did this are named John and Bless. They need to be fired.
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Posted 2 months ago
I never received my items from Romwe and unable to contact this company. I am out of $100. This company need to be banned in the United States. Please post if you have a similar experience.
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Posted 2 years ago
Sent item back and they never refunded my money. Inbox them on FB and they blocked me..smh
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Posted 2 years ago
I ordered a eyeliner from here and it looks nothing like what other people got,total rip off it wont even make winged eyeliner 😒 I can’t get a refund or return it lamo garbage site
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Posted 2 years ago
It gives big coupons and reduction and it says in small print that you may have to pay customs... Multiple times... You will!!!! And i'm from Canada, i learned that the customs are at least 40$ each time!!! it doesn't make up for all the reduced prices!!!!
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Posted 2 years ago
I don’t wish to give any stars I ordered for £33 and i got only one item which cost a pound and that is also a broken necklace Horrible customer service Its a spam
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Posted 2 years ago
My 14 year old daughter spend $118 dollars buying clothes that were never delivered - they refused to refund and I had to report to pay pal and fedex - -horrible customer service they will only chat no calls.
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Posted 2 years ago
DONT BUY HERE. SCAM. Garment arrived late and way too small. They said they wouldn’t follow their return policy and I had to keep it
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Posted 2 years ago
Horrible customer service. Return things and they keep your money. I had to dispute on credit card.
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Posted 2 years ago
I received an email from USPS saying package was delivered but was not there. USPS confirmed they have had no contact with company. No way of getting a hold of customer service - complete scam
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Posted 2 years ago
i received a bathing suit with a hole in it. and have tried the “customer service” you can’t send pictures to it because it’s just a mass text message and then i asked for a phone number to the automated text message system and they don’t have one. nor do they have an email you can send the defective pictures too which you have to send to get the refund! THE BATHING SUIT WAS GOOD TOO JUST WANTED A NEW TOP BECAUSE OF THE HOLE!
Romwe 1 star review on 21st April 2021
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Posted 2 years ago
RIPOFF....FRAUD....charged me $30 and never delivered. No phone, no address, live chat only and as soon ass you say theres an issue, the cut it off and ignore you. Dont buy, if theres a problem you have no recourse.
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Posted 3 years ago
Hice 2 pedidos 1 en noviembre con paquete que vale 7 dollares y en dic hice una compra de 42 dollares es febrero 27 y hasta el día de hoy no me contestan, no me llega mi pedido, y su robot no me ayuda en nada, no compren, es una gran estafa!!!
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Posted 3 years ago
My package never arrived and there is no way of contacting the website. The only "customer service" they have is a robot that gives unhelpful responses.
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Posted 3 years ago
Horrible account security. Fortunately my email was only used by someone else, but now I can't delete the account. The only way is to contact customer support, and that option does not work. Read the reviews, stay away from this company.
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Posted 3 years ago
I ordered on November 29th, it's now December 19th and my order still hasn't arrived. I was unable to contact anyone at Romwe. How disappointed my granddaughter will be on Christmas. Bah humbug!
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Posted 3 years ago
My order was estimated to come on the 20th mind you, I ordered on the 1st. So I used another parcel tracker app and now it's estimated to come on the 5th of the next month. The customer service is absolute trash so good luck trying to contact an actual human being as it is a robot. Emailed them and have not received a response. Would recommend 0/100 although clothes are much cheaper at the end of the day you'll want your money back and spend a little extra on a legit company/website
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Posted 3 years ago
LMAO i issued a refund because these idiots gave me a broken item, a week later they banned my account.
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Posted 3 years ago
I placed an order exactly a month ago and since then I haven't received any response. It say it's still processing. They don't reply to your messages and emails nothing. They are liars , I want my money back 😭 don't use it you guys I repeat don't even think about using that company...
Romwe 1 star review on 30th October 2020
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Posted 3 years ago
This company is not a scam but unethical none the less. They ordered a t-shirt from my friend Eric Pigore's website and he shipped it to them and they stole the image and are selling it on their website. They can't even make up their own images they have to steal them from good American companies.
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Posted 3 years ago
Romwe is rated 2.1 based on 199 reviews